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“Can't wait to return!!!!”
Review of Sol Cayo Coco

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Sol Cayo Coco
Ranked #3 of 12 Hotels in Cayo Coco
Certificate of Excellence
Reviewed 19 May 2014

My husband and I stayed here for our honeymoon. As soon as the coach arrived at the hotel, I knew I was going to enjoy being there. The staff on reception were fantastic. Had no problems at all with check in.
Our room was clean, spacious and had an amazing view of the sea. Two big double beds that were very comfy and a decent sized bathroom.
The staff in the whole hotel were so friendly. From the hotel manager to the gardeners, everyone was smiley and went out of their way to help. Have to say a special mention to the entertainment team and the bar staff near the pool. You guys definitely had a big hand in making our stay so special, we thank you and we miss you.
Ariana, Marnie, Omelio, Esther, Dayron, Yohanka, Juan(?(Watzapp)) and a couple others, a big, big thanks to you. You guys rock!!!!
Overall a fantastic hotel with fantastic staff. Hubby and I are already looking at dates to return.

Lee & D ( WATZAPPPPPPPPP)
.

  • Stayed: May 2014, travelled as a couple
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2  Thank LeeG14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this reviewResponded 23 May 2014

Dear customer,

I would like to express our appreciation to your nice words about your stay with us, but mostly about our staff. I will forward your review to Ariana, Marnie, Omelio, Esther, Dayron, Yohanka, Juan, it is always a pleasure for them to know that our guests recognize their job and efforts.

We are glad to know that you were able to enjoy your vacations with us, and we hope we can welcome you back in the future.

Best regards,
Luis.
director.general.scc@meliacuba.com

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1,223 - 1,229 of 4,275 reviews

Reviewed 18 May 2014

I booked this vacation with my sister, niece, and two teens two weeks in advance. My first impression of the resort was very good. The lobby area was a lot smaller than what I am used to seeing. We had arrived early and our rooms were not ready so we went to the buffet to have some lunch. Then we all headed down to the beach. The emerald green ocean is beautiful, and the beach was very clean. After our swim, we went back to the lobby to check in. There was no difficulty communicating as most of the staff speak English. The room was large, very clean, and we had an excellent view of the ocean. All of the staff are friendly and courteous. The buffet area was always neat and the food was usually fresh. The pool area was always clean, and you can get snacks and drinks. The best treat I tasted was churros. Delicious.
We enjoyed the catamaran excursion immensely. It was a full day on the ocean, that included snorkeling and a delicious seafood lunch on the boat. The tour also included a stop at Pillar beach. The waves were large, but the water is crystal clear. You can see the fish swimming around you. The excursion is well worth the cost.
There is a small train that picks up passengers at the resorts to transport you to a craft market. There are many different items for sale. Souvenirs can be purchased at a good price.
The only bad experience we had was the a la carte dinners. The food was not the best, but the piano music was excellent.
I would like to thank Yamalette and Zorinda for the excellent job they did. Our room was always clean and neat.
Aisel and Yoislanda are exceptional at there jobs. Thank You for making us feel welcome.

Room Tip: We stayed in room 2335. We had an excellent view of the ocean and it was very quiet.
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  • Stayed: May 2014, travelled with family
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2  Thank jeannette d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this reviewResponded 23 May 2014

Dear Jeannette,

Thank you very much for your comments.

We always learned from our guests comments and yours won´t be an exemption.

I am glad that you found our service of a high standard and that you felt that our staff was always there for you.

I am taking note of your comments and I promise we will give them the attention they required. With respect to the a la carte restaurants, we are changing the menu and we have incorporated a new Chef, we hope to improve soon.

Kind regards from Sol Cayo Coco.
Luis.
director.general.scc@meliacuba.com

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Reviewed 18 May 2014

We just came back from our first stay in Cuba and we fell in love with it. It's the unique island and you cannot find anything similar in any other place. This soviet picture and old american cars make you feel like you have moved a few decades back. So if you want to experience the real Cuba find Roberto! he will be somewhere in the hotel territory looking for tourists. he is very warm and nice person as well as his brother Maruan. Furthermore, the hotel and its' staff made our trip even more special. Hotel was lovely. Rooms were clean, provided with hair dryer, iron and ironing board, and umbrella ;). Food in a restaurant was lovely. Lots of meals to choose from. Yulka is very lovely and sincere person. She makes the best sangrias ever! Evening entertainments were always funny and Rolly is the best entertainer and friend ever! Jullie, Jenny and other dancers were dancing amazing dances. Especially were liked Michael's "Bingoooooo" :))) So the hotel cannot do any better to wow the tourists who stay there. The place is beautiful, big pool, lots of activities, a few drinks bars in the hotel area. Especially we liked the bartender who has its own little bar in the lobby. He was juggling drinks bottles and making delicious cocktails! All in all had the beautiful trip and BIG BIG THANK YOU to the hotel staff who made us feel special! P.S. we already missed you guys! Sandra and Gintaras <3

  • Stayed: May 2014, travelled as a couple
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7  Thank Sandra D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this reviewResponded 23 May 2014

Dear Sandra,

Thank you for publishing and sharing, on the Trip Advisor, your opinions about your stay at Sol Cayo Coco.

We also thank you for choosing us, and we hope you continue trusting us many more times.

We appreciate all your complimentary comments about our hotel, and we feel very proud to receive these reviews.

All the persons you mentioned will be congratulated on your behalf.

We hope, and wish to seeing you soon in Sol Cayo Coco.

Sincerely,
Luis.
director.general.scc@meliacuba.com

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Reviewed 15 May 2014

Our first trip to cuba , and what a beautiful place , full of genuine people. hotel- a little dated in the rooms but you have to take in to account this is a island that has to import everything, rooms were very good size , lovely balcony great sea view. , kept clean ,bedding changed, clean towels everyday . LOBBY- really great area always live music , either guitar, cuban singers etc, lovely cocktail bar , the barman is amazing , you could watch him for hours, very talented , also a shop selling all you need .FOOD- go to say excellent , you would be hard to complain , lots of fresh cook stations, fresh fish , prawns squid real good choice, freshly made fruit smoothies every morning top marks for food, ALACARTE also excellent lots of choice and lovely atmosphere. BEACHES - amazing total paradise, two to choose from , if you visit the public one on weekends all the locals are there great to see the culture.TRIPS lots to choose from, we did the cuba tour that was really fun packed , really enjoyed it.there is a open top bus you can travel to other hotels and stay the day , your allowed to use the facilities and also allowed to eat there , need a visitors pass from reception., the manager Lewis always about to talk to , taking a interest . Overall fabulous holiday and we will be going back , thanks to all the lovely staff who made our holiday they were great, .

Room Tip: sea view is amazing, we were room 2124.
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  • Stayed: May 2014, travelled as a couple
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4  Thank trishChepstow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this reviewResponded 18 May 2014

Dear guest,

Thank you for publishing and sharing, on the Trip Advisor, your opinions about your stay at Sol Cayo Coco.

We also thank you for choosing us, and we hope you continue trusting us many more times.

We appreciate all your complimentary comments about our hotel, and we feel very proud to receive these reviews.

Best regrads from Cuba,

Luis.
General Manager.
director.general.scc@meliacuba.com

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Reviewed 13 May 2014

I have just returned from a vacation at this resort. I cannot say enough about how well we were treated and what a wonderful staff they have. The girls in the buffet, Yolka and Blanka, always smiling and do everything they can to help. The bar staff are the friendliest of anywhere in the world. The manager talked to us several times and I could not say enough about what a great time we were having. I would recommend this resort, not too big or too small. I love the pools both the large pool, that is very exciting as that’s where all the games and day time activities are, as well as the small pool, that tends to be quiet and but not too far from anything. I love the fact that they have 2 beaches and they are both great for kids or adults. I would say, if you go, but I really mean is when you go, make sure to say hello to Orlando at the bar, and make sure to see Oscar he is the one teaching how to mix Cuban drinks and he has some wonderful stories of Cuba, then and now. Roly is also a great caricature and always smiling. All in all, I would recommend this resort to anyone; it has something for every taste and some of the nicest people I have ever met.
Its a shame that I have to wait a whole year to go back again. Thank you to all the staff and Sandra Pérez Denis for making my 30th anniversery one to remember. I will be back soon.

Room Tip: Rooms at the north end of the pool are very quiet. The south end of the resort has a large play area...
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  • Stayed: May 2014, travelled as a couple
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4  Thank mrsdonna2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this reviewResponded 18 May 2014

Dear customer,

Thank you very much for your kind words and we are all very happy you had a great time on your holidays. We will take into account your suggestions and work towards them. The staff and the Management Council of the resort will be expecting your return and be able to welcome you back any time you decide.

Regards from Sol Cayo Coco,
Luis.
director.general.scc@meliacuba.com

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Reviewed 13 May 2014

We visited Cuba / Cayo Cocos end of August/ early September last year and it was amazing. Warm welcome when we arrived and qickly checked in - however we did have to change the room we were allocated due to it being slightly damp and the aircon not working. The reception staff let us view several rooms and in the end we found one that we liked. So perfectly dealt with I have to say.

The food was good and plenty to choose from. The staff were fab too and we really enjoyed the relaxed and easy- going tone... Our highlight was the cocktail bar which opened every night - amazing!

Entertainment was varied and good - live music to some shows performed by the staff -something for everyone.

The beach was to die for and with 2 choices - one being more secluded we felt very spoilt.

We would recommend a trip to Pillar Beach - a bus picks you up outside the hotel and takes you there - about an hour drive but so worth it.

Whilst there we also did a 3 day trip to Havana which we have enjoyed and we must say when going to Cuba it is a MUST!

We got engaged on the beautiful beach on the Cayos and therefore it will be a holiday that we will never forget.

  • Stayed: August 2013, travelled as a couple
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2  Thank Miriam0207
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this reviewResponded 13 May 2014

Dear Miriam,

Thank you very much for publishing on the trip Advisor, your opinions about your stay at Sol Cayo Coco,
We are very glad to know that you spent fantastic holidays among us in our hotel.
We appreciate all the complimentary comments about our hotel and the services we offer.
Thank you very much for the intention to come again to stay in our hotel. We appreciate it.

Truly yours,
Luis.
director.general.scc@meliacuba.com

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Reviewed 12 May 2014 via mobile

As soon as you arrive the people cannot do enough for you.

Reception: was very helpful with any queries and spoke very good english

Room: good size room with two double beds, very clean and a big shower!

Complex: the hotel has quite large grounds with to unbelievable beaches also has tennis courts, I reccomend taking some snorkeling equipment as the stuff you borrow is poor

Food: food was great, good variety. I never tried the a la cart restaurant but heard great things, the snack bar beside the pool is great for if you want to stay besides the pool.

Staff: the rep told us in the introduction the people will make your holiday and did they! So friendly and hilarious I would go back next year just based on them! (Shout out to roly!) The manager is brilliant aswell personally welcomes everyome in the introduction and always see him around the hotel getting his hands dirty!
Customer services are extremely responsive the one fault was the maid in my stay but they rectified the problem straight away. The thomas cook rep Hector is the best rep we've had on a holiday very approachable and will help you have the best experience possible

Overall we had the best holiday to date the people we met on the way also helped this!

Me and my girlfriend will hopfully be returning next year!

Hope this helps,

Adam wheatley




Stayed: April 2014, travelled as a couple
4  Thank Adam W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this reviewResponded 13 May 2014

Dear Adam ,

Thank you for your excellent comments on this page about your stay in our hotel. We will consider all your opinions in order to develop the satisfaction of our clients. It is always a pleasure to know your opinions about our hotel in order to improve our services.
Thanks for reminding me, hard work together with the staff to make our guests vacation an unforgettable experience and to make them feel at home.
We will transmit your comments to our staff and I am sure we all will be very happy to welcome you back in the near future.
Regards,
Luis.
director.general.scc@meliacuba.com

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Additional Information about Sol Cayo Coco

Address: Jardines del Rey | Ciego de Avila, 69410, Cuba
Phone Number:
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Coco
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Top resorts Hotel in Cayo Coco
#3 On the Beach Hotel in Cayo Coco
Price Range: £85 - £266 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sol Cayo Coco 3.5*
Number of rooms: 270
Official Description (provided by the hotel):
A good standard property with an excellent beachfront location. Sol Cayo Coco is the only hotel with access to two different but equally charming beaches, situated amidst gardens and palm grove facing the sea and the white fine sand beach. The hotel is ideal for families with children, couples, honeymooners and weddings. This paradise is the perfect spot to combine great fun with fantastic relaxation. ... more   less 
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Also Known As:
Sol Cayo Coco Hotel Cayo Coco
Sol Hotel Cayo Coco
Sol Cayo Coco Cuba

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