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“Brilliant” 5 of 5 bubbles
Review of Sol Cayo Coco

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Sol Cayo Coco
Ranked #4 of 12 Hotels in Cayo Coco
england
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Brilliant”
5 of 5 bubbles Reviewed 26 June 2014 via mobile

we got back this morning from cayo coco 26th June and all I can say is fabulous,the hotel is clean the rooms are spacious the food is good and plenty of choice,the staff in the restaurant are very good (blanka your a star)you kept kev going in orange juice, Henry works like a trooper to help with your luggage and anything else if you just ask,the entertainment team work hard to put a good show on (lot to be said for the entertainment manager he is a waste of space)the gardens are beautiful Adolf the gardener made our holiday he is amazing,all in all a brilliant holiday and we met some lovely people as well, we will go back that is for sure,we had room 1228 away from main area very quiet and lovely big room..thank you all at the sol who made our holiday... Kevin and maxine.xx

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank englandcrystal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this review, 29 June 2014
Dear Maxine and Kevin,

Thank you for your excellent comments on this page about your stay in our hotel. We will consider all your opinions in order to develop the satisfaction of our clients. It is always a pleasure to know your opinions about our hotel in order to improve our services. We will transmit your comments to our staff and I am sure we all will be very happy to welcome you back in the near future.
Regards,
Luis.
director.general.scc@meliacuba.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,022 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (817)
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liverpool
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 23 June 2014

Had a great time at the Sol, clean, good food, good beer, rooms spacious and clean, good entertainment, good sized pool, own beach, tennis courts, table tennis, themed nights, rifle gallery, pool table, not far from airport, would definitely go again.

  • Stayed July 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
13 Thank ihawksey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this review, 29 June 2014
Dear customer,

You're right, we have it all, perfect weather, a spacious room, clean hotel, the beer is always cold and most importantly our hospitality and desire to work hard to satisfy our customers' desire.
Check back soon, will be our pleasure to serve you and thank you for writing on tripadvisor.

Best regards from paradise.

Luis.
director.general.scc @ meliacuba.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 21 June 2014 via mobile

The hotel and location are really nice and a very relaxing holiday. Staff are very friendly (with the exception of some unhelpful and rude ones). Maids are really nice and do a good job as do the entertainment staff and the child care ones.

The only thing that would keep me from returning is the fact they allow local Cubans come for the weekends. The service levels drop and you will be left waiting till last regardless if u was first in the queue and then u will only get served once the staff have got to all the Cubans and checked they have everything and then if u are lucky you might receive so service (my advise would be to sit on the outside dining area where u will get some service). Several times I sat down for a meal with a young baby and was left without a drink for the meal despite asking the staff several times.

I will avoid this hotel for any future visits as I would the tryp as they have packages for the local Cubans and basically I have seen animals in the zoo with better manners and peoples skills. I witnessed them
Enjoying a fun game of letting a 1 year old baby drink alcohol to watch its reaction and not to mention clearing all the platters in the dining room to take home with them till there was no food left.

As beautiful and relaxing as it is I would really think about theses points before spending a £1000 of your hard earned money to get hardly any service, food or drinks of a weekend.

  • Stayed June 2014
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Nicxxxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this review, 27 June 2014
Dear guest,

Thank you for publishing and sharing, on the Trip Advisor, your opinions about your stay at Sol Cayo Coco.

We also thank you for choosing us, and we hope you continue trusting us many more times.

We appreciate all your complimentary comments about our hotel, and we feel very proud to receive these reviews.

Luis.
director.general.scc@meliacuba.com

We hope, and wish to seeing you soon in Sol Cayo Coco.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arbroath, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 21 June 2014

Hotel is great, it has everything you need.

We received a warm welcome on arrival with music and dancing and the entertainment staff going wild and met with a cocktail. Fantastic first impression. Hotel and rooms are basic so don't expect anything 'luxury' . The all in was great pretty much lots of choice , fresh meats cooked etc. fab different stations during lunch and dinner.

The staff are fabulous. So welcoming.

The facility itself is good, clean. 2. Pools right on the beach, a small shop , be aware that Cuba has little satellite so you may not get signals with phone Incase your ant to keep in touch with home.

All in all a great hotel

  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank Lauren Simpsons Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this review, 27 June 2014
Dear Lauren

thank you very much for writing an email about your last visit to our Hotel is true we have everything you need and the staff is the best credit of the Sol Cayo Coco.
Everyone here work very hard to satisfy our customers, we will continue working to improve our services.
If you ever want to return please write an e-mail attaching the one who sent me.
Try to do everything in my hands for an unforgettable holiday.

Best regards,
Luis.
director.general.scc@meliacuba.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 20 June 2014

We travel at least 3 to 4 times a year, Jamaica, Bahamas, Punta Cana, Samana, Puerto Plata, Mexico (Huatulco, Riviera Maya, Los Cabos, Puerto Vallarta, Riviera Nayarit) to name a few. Stayed at 5 star, even stayed at a 6 star resort and Sol Cayo Coco is one of the best places we have ever stayed at. Older, smaller resort, clean and the food believe or not, was very good. Most importantly the people! We have never felt the urge to take the time to write a review about a Resort/Destination until we stayed at Sol Cayo Coco.

We wanted to take this opportunity to give a special “SHOUT OUT” to all the beautiful, great, friendly staff we met during our stay. They will always have a special place in our hearts and will forever be in our memories. First and most important, THANK YOU Argelio for the warmth, great hospitality, the wonderful service you provided to us during our stay. Thank you for being patient, understanding our needs and making sure we were happy and taking care of. Most of all, for putting up with us and still always managed to give us a warm hello and smile every time you saw us. THANK YOU to all the Reception staff. Unfortunately, we did not get any names. However, they were all very professional, helpful and friendly. THANK YOU to Yani and the Animation/Entertainment team who were so much fun to be around! THANK YOU to the staff at the lobby bar, snack bar, the staff in the buffet restaurant, from the cooking stations, to the waiter and waitresses. There are so many to list. However, there are two that we will never forget Aiesel and Meilyn, both such hard workers and genuinely friendly. A special THANK YOU to Aisel! Who provided friendly, efficient, and always had a genuine warm smile when he greeted customers. He went out of his way to ensure he was providing a great service to us, and the other customers at the buffet restaurant.

We met so many wonderful people and received “BEST IN CLASS” Customer Service from everyone. We felt safe, felt at home, had the relaxation we needed and as well as a really amazing fun time! Our stay at the Sol Cayo Coco will always be remembered.

Room Tip: Uppler level, view of the pool and partial ocean view-Room 2320.
See more room tips
  • Stayed May 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Pearl_Hirsz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this review, 27 June 2014
Dear tres amigas,

Thank you very much for your comments about your stay in our resort. We will make sure to transmit your opinions to our staff because they are taken into account to improve our services you felt safe, felt at home, had the relaxation you needed and as well as a really amazing fun time!
We are very please to know your stay at the Sol Cayo Coco will always remembered.
We will be more than happy to welcome you back and will do our best to accommodate you and your family when you decide to visit us.

Regards,
Luis.
director.general.scc@meliacuba.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sheffield, United Kingdom
1 review
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 17 June 2014

Just returned from our fourth holiday at the Sol. It is the only Hotel we have ever returned to in all the years of travelling abroad. It is so peaceful and relaxing that it is a perfect place to simply chill out. It isn't for everyone, however. If you are looking for lively, activity-led holiday you will be disappointed. It is a small, friendly Hotel where everyone gets to know each other , chat together and have fun - which you have to make yourselves. If you find it difficult to mix you may find it a long holiday.

The Hotel needs up-dating and some renovation work is on-going. The Beach Restaurant and Auditorium were closed for refurbishment, but no work was being done whilst we were there. The Umbrellas and Sun shades were being replaced at the time.

Everything seems clean and tidy around the complex but the pools could be cleaner and many Guests mentioned that toilet paper was missing in the toilets, especially later in the day. The Gardeners work really hard to maintain the gardens.

The rooms are large and cleaned daily. The beds are Queen- sized and quite firm. Some of the linen has seen better days but if you want anything changed the Maids and Customer Services act promptly. The Air-con works efficiently.

The Beaches are cleaned daily and are one of the main features that draw us back again and again. The Sea is beautiful and crystal clear. The Beach Bar serves snacks and drinks - Joe looks after all of his customers very well and always with a smile.

The food is adequate - you're not going to Cuba for culinary delights. The selection of food is limited but there is always something tasty to eat in the main Restaurant. If anything, the food is much better than when we were last here two years ago.

The Don Diego a la carte Restaurant is disappointing. The food is presented well but nothing special. There is a resident pianist plonking away all through the meal on a piano that needs re-tuning badly and so loudly you can hardly talk to your neighbour. More sedate background music would be a definite improvement.

The animation team work hard but are totally out of touch with what people really want. They cater for the young rather than the more aged visitor who can not and do not want to join in the more bawdy games and boring Bingo! In fact, the whole entertainment is from a different era and needs to be drastically reviewed

  • Stayed June 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
9 Thank Easydoesit2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this review, 26 June 2014
Dear customer,

It is always good to receive constructive review of a client who has been four times in the hotel.
The Hotel has planned some upgrade works, but we believe does not affect customers, especially in low season, and change many umbrellas around the pool.
'll Check carefully the issue of toilet paper in the bathrooms, also will review and change the menu of the restaurant Don Diego, we know that the piano has a very loud sound, but not so easy to fix, the restaurant space is very limited.
Regarding the animation, Forever are trying to improve, it is difficult to reach all ages and every taste, some want tranquility others want more noisy and active activities, review it.
hope to see you again for the fifth time in our hotel very soon.
Best regards,

Luis.
director.general.scc@meliacuba.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Liverpool, United Kingdom
Level Contributor
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 16 June 2014

Travelled to the Sol from the 21st -4th June and had the most fantastic time ! I travelled with my husband and 19 month old, fantastic resort and hotel we couldn't fault it.

The staff are so friendly and cant do enough for you , always have a smile on their face even after a 28 hour shift.

Beaches are out of this world , hotel beach is cleaned daily and the local beach over the bridge brings a tear to your eye is that beautiful . One day it only had us and another couple on it! Shallow blue water and it was like getting in the bath!

Cocktails - AMAZING beer was great to endless types of drinks to choose from. The hotel always had Cuban music playing , most of the time LIVE and it was a really nice touch .

Food - we really enjoyed it lots to choose from if you are not a fussy eater pizza pasta and meat all freshly cooked and nothing is to much for the chef , pool bar and beach bar both serve snacks through the day and the lobby bar after 11. Very handy after a few drinks!

Room was lovely , bathroom a bit tired but we didn't go to Cuba to sit in the bathroom . Really large beds , air con, hairdryer and safe in room and the maids came daily.

Recommend the now Cuba trip we booked through Hector the rep - what a really nice guy he was full of knowledge and made our stay at the Sol really enjoyable .Also went to Pillar beach , fantastic beach and can hire a double bed with drinks for 10 cuc.Little train is great and my little boy loved it as well as the open top bus.

The whole holiday was absolutely fantastic and we will be back hopefully very soon, only let down was trying to book a trip to Havana or gain information about the trip before we left the UK its impossible via Thomas Cook !!!

Weather was brilliant , only seen about 10 mins of rain in two weeks .

Room Tip: We had ground floor , had a crab visit us in the night!
See more room tips
  • Stayed May 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
7 Thank aliellen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this review, 26 June 2014
Dear customer,

Here the weather is always bright skies and rains are tropical storms.
Thanks for your time, thank you for your words and for sharing your experience with tripadvisor travelers, for all the staff and myself is a satisfaction to have had a fantastic time.

Greetings from Sol Cayo Coco in the Caribbean.

Luis.
director.general.scc@meliacuba.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sol Cayo Coco

Property: Sol Cayo Coco
Address: Jardines del Rey | Ciego de Avila, 69410, Cuba
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Coco
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Top resorts Hotel in Cayo Coco
#4 Luxury Hotel in Cayo Coco
#4 On the Beach Hotel in Cayo Coco
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sol Cayo Coco 4*
Number of rooms: 270
Official Description (provided by the hotel):
A good standard property with an excellent beachfront location. Sol Cayo Coco is the only hotel with access to two different but equally charming beaches, situated amidst gardens and palm grove facing the sea and the white fine sand beach. The hotel is ideal for families with children, couples, honeymooners and weddings. This paradise is the perfect spot to combine great fun with fantastic relaxation. ... more   less 
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Also Known As:
Sol Cayo Coco Hotel Cayo Coco
Sol Hotel Cayo Coco
Sol Cayo Coco Cuba

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