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“Birthday”
Review of Sol Cayo Coco

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Sol Cayo Coco
Ranked #3 of 12 Hotels in Cayo Coco
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Birthday”
Reviewed 28 June 2014 via mobile

You very lucky to be at sol cayo coco we made lots of friends and can't wait to go back next year.. The best waitress is Yulka she will always look after you... If you need a guide there is locals two brothers Maruan and Roberto they are very friendly and very nice people they always are next to the swimming pool if you need them ;) at night time there is show dancers they are very good they always make you smile ;) and entertainment Roly makes allots of jokes and do some funny shows.dancers are very friendly after show there is disco too;) all the staff is nice the bar men are very nice to so friendly.can't remember all the names I wanna come back because of the staff makes you feel so welcome;))

Stayed May 2014, travelled as a couple
Helpful?
2 Thank Roxy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this review, 30 June 2014
Dear Roxy,

Thank you very much for your comments, we sincerely consider them very useful for our job. We have found a lot of opportunities for improvements. Every client’s comments is very important for us and that is why we thank you once again. It is nice to know that you had an overall lovely relaxing holiday and that you will return.
Hope to meet you here next time.

Sincerely,
Luis.
director.general.scc@meliacuba.com
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Nottingham England
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 28 June 2014 via mobile

We returned from The Sol on the 18th June after a two week stay. This was our 4th visit. We were with friends who were returning for the 3rd time and also with my daughter and her partner who had never been to Cuba before. We love this hotel, and have seen some changes over the years. I want to stress that without the staff, who are more like friends, then the Sol would be just like any other hotel. In my opinion, they are the main reason for the amount of returning guests and the fact that they remember people out of the numbers of guests that must pass through is absolutely amazing. It was my 50th Birthday whilst we were there and I want to say a big thank you to Blanca and Yulka for arranging beautiful flowers on our table at lunchtime (and also for the thoughtful gift) and Yaneisy who looked after us at dinner that night. Also a big thank you to customer services who had organised a cake and sparkling wine. They really made my day extra special.
The location of this hotel is perfect. There is a lovely pool area and stunning gardens that lead directly to the beach. There are plenty of sunbeds and umbrellas and shade if you need to get out of the sun. Also, there is a nice breeze which is often much needed. There is also a larger, public beach to the left of the hotel accessible by a small wooden bridge.
Foodwise, you are spoilt for choice. Even the fussiest of eaters would have no problem as there is something for everyone. The main buffet has various stations where food is cooked to order at every meal. Try the pancakes at breakfast - they're delicious. And the fresh fish and shrimp at night shouldn't be missed. We didn't try the a la carte restaurants this year as we loved the buffet restaurant too much. The pool bar is fantastic for pizza and toasted sandwiches, not forgetting the Churros and the best burgers are to be found at the beach bar.
Drinks wise, you have to go to the Cuban cocktail bar in the main lobby and see Duanne in action. His cocktails are to die for and we worked our way through his list. You can also get great cocktails at the 24 hour lobby bar and at the pool bar but I have to say that the quality of drinks at the beach bar was lacking this year. They're considerably weaker than at any other bar. Bring back Yoel! Nothing was too much trouble when he was there and we'd come away with all kinds of concoctions. This year if we asked for a surprise we got rum with orange squash and a splash of yellow colour - a weak one. It's worth walking the extra few yards to the pool bar for a decent cocktail.
The entertainment team do a great job but they're no longer allowed to join in with the guests to the extent they used to. This is a great shame. Our first visit to the Sol 5 years ago was relatively quieter than our more recent visits and if it hadn't been for the staff playing pool with our then 15 year old son we may not have returned.
I know there has been a change of management at The Sol and I have to say that general maintenance of the hotel is good and ongoing. However, our flight didn't get much of a greeting at the hotel on arrival and no members of staff were introduced at the welcome meeting, little touches that made The Sol the place it is. Seeing as there is only one UK flight per week into Cayo Coco at the moment, this seems a shame. Also, although the manager is often about, he doesn't seem to engage with guests as well as the previous management did. We did get a "distinguished guest invite" to dinner at 6.30pm on the last night but seeing as people have packing to do and the farewell cocktail party is the same night, it seemed a bit "last minute". We decided to forego the dinner for the cocktail party which we ended up not attending as the venue was wrong on our invite.
These little quibbles will not stop us returning to The Sol. There is a big list of people to thank so here goes - Blanca and Yulka for looking after us at breakfast, Yaneisy, Any and Osmany at dinnertime, Yoel, Orlando, Michael, Saul, Roly at the 24 hour bar, Duanne at the Cuban Bar, Dionysus at the pool bar, our friends Adolfo and Daniel, the gardeners and last but definitely not least, Henry, who lights everyone's day with a smile. Also, Alberto, on the entertainment team. Sorry for anyone I've missed. You're all absolute stars. We will be back!

Stayed June 2014, travelled with friends
Helpful?
4 Thank Karen_Barrett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this review, 30 June 2014
Dear Karen,

Thank you very much for your positive comments, thanks for visiting four times, the greatest credit is the Hotel staff are very please and it has had a good holiday, sorry I could not talk to you sometimes can not recognize repeat customers, occupancy index is very high and it is impossible to all but the most important thing is that you felt good at the Sol Cayo Coco.
Hope to see you soon for the fifth time.
Best regards,
Luis.
director.general.scc@meliacuba.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
england
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 26 June 2014 via mobile

we got back this morning from cayo coco 26th June and all I can say is fabulous,the hotel is clean the rooms are spacious the food is good and plenty of choice,the staff in the restaurant are very good (blanka your a star)you kept kev going in orange juice, Henry works like a trooper to help with your luggage and anything else if you just ask,the entertainment team work hard to put a good show on (lot to be said for the entertainment manager he is a waste of space)the gardens are beautiful Adolf the gardener made our holiday he is amazing,all in all a brilliant holiday and we met some lovely people as well, we will go back that is for sure,we had room 1228 away from main area very quiet and lovely big room..thank you all at the sol who made our holiday... Kevin and maxine.xx

  • Stayed June 2014
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank englandcrystal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this review, 29 June 2014
Dear Maxine and Kevin,

Thank you for your excellent comments on this page about your stay in our hotel. We will consider all your opinions in order to develop the satisfaction of our clients. It is always a pleasure to know your opinions about our hotel in order to improve our services. We will transmit your comments to our staff and I am sure we all will be very happy to welcome you back in the near future.
Regards,
Luis.
director.general.scc@meliacuba.com
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liverpool
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 23 June 2014

Had a great time at the Sol, clean, good food, good beer, rooms spacious and clean, good entertainment, good sized pool, own beach, tennis courts, table tennis, themed nights, rifle gallery, pool table, not far from airport, would definitely go again.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
13 Thank ihawksey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this review, 29 June 2014
Dear customer,

You're right, we have it all, perfect weather, a spacious room, clean hotel, the beer is always cold and most importantly our hospitality and desire to work hard to satisfy our customers' desire.
Check back soon, will be our pleasure to serve you and thank you for writing on tripadvisor.

Best regards from paradise.

Luis.
director.general.scc @ meliacuba.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 June 2014 via mobile

The hotel and location are really nice and a very relaxing holiday. Staff are very friendly (with the exception of some unhelpful and rude ones). Maids are really nice and do a good job as do the entertainment staff and the child care ones.

The only thing that would keep me from returning is the fact they allow local Cubans come for the weekends. The service levels drop and you will be left waiting till last regardless if u was first in the queue and then u will only get served once the staff have got to all the Cubans and checked they have everything and then if u are lucky you might receive so service (my advise would be to sit on the outside dining area where u will get some service). Several times I sat down for a meal with a young baby and was left without a drink for the meal despite asking the staff several times.

I will avoid this hotel for any future visits as I would the tryp as they have packages for the local Cubans and basically I have seen animals in the zoo with better manners and peoples skills. I witnessed them
Enjoying a fun game of letting a 1 year old baby drink alcohol to watch its reaction and not to mention clearing all the platters in the dining room to take home with them till there was no food left.

As beautiful and relaxing as it is I would really think about theses points before spending a £1000 of your hard earned money to get hardly any service, food or drinks of a weekend.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Nicxxxxx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this review, 27 June 2014
Dear guest,

Thank you for publishing and sharing, on the Trip Advisor, your opinions about your stay at Sol Cayo Coco.

We also thank you for choosing us, and we hope you continue trusting us many more times.

We appreciate all your complimentary comments about our hotel, and we feel very proud to receive these reviews.

Luis.
director.general.scc@meliacuba.com

We hope, and wish to seeing you soon in Sol Cayo Coco.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Arbroath, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 June 2014

Hotel is great, it has everything you need.

We received a warm welcome on arrival with music and dancing and the entertainment staff going wild and met with a cocktail. Fantastic first impression. Hotel and rooms are basic so don't expect anything 'luxury' . The all in was great pretty much lots of choice , fresh meats cooked etc. fab different stations during lunch and dinner.

The staff are fabulous. So welcoming.

The facility itself is good, clean. 2. Pools right on the beach, a small shop , be aware that Cuba has little satellite so you may not get signals with phone Incase your ant to keep in touch with home.

All in all a great hotel

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
5 Thank Lauren Simpsons Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this review, 27 June 2014
Dear Lauren

thank you very much for writing an email about your last visit to our Hotel is true we have everything you need and the staff is the best credit of the Sol Cayo Coco.
Everyone here work very hard to satisfy our customers, we will continue working to improve our services.
If you ever want to return please write an e-mail attaching the one who sent me.
Try to do everything in my hands for an unforgettable holiday.

Best regards,
Luis.
director.general.scc@meliacuba.com
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Mississauga, Canada
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 20 June 2014

We travel at least 3 to 4 times a year, Jamaica, Bahamas, Punta Cana, Samana, Puerto Plata, Mexico (Huatulco, Riviera Maya, Los Cabos, Puerto Vallarta, Riviera Nayarit) to name a few. Stayed at 5 star, even stayed at a 6 star resort and Sol Cayo Coco is one of the best places we have ever stayed at. Older, smaller resort, clean and the food believe or not, was very good. Most importantly the people! We have never felt the urge to take the time to write a review about a Resort/Destination until we stayed at Sol Cayo Coco.

We wanted to take this opportunity to give a special “SHOUT OUT” to all the beautiful, great, friendly staff we met during our stay. They will always have a special place in our hearts and will forever be in our memories. First and most important, THANK YOU Argelio for the warmth, great hospitality, the wonderful service you provided to us during our stay. Thank you for being patient, understanding our needs and making sure we were happy and taking care of. Most of all, for putting up with us and still always managed to give us a warm hello and smile every time you saw us. THANK YOU to all the Reception staff. Unfortunately, we did not get any names. However, they were all very professional, helpful and friendly. THANK YOU to Yani and the Animation/Entertainment team who were so much fun to be around! THANK YOU to the staff at the lobby bar, snack bar, the staff in the buffet restaurant, from the cooking stations, to the waiter and waitresses. There are so many to list. However, there are two that we will never forget Aiesel and Meilyn, both such hard workers and genuinely friendly. A special THANK YOU to Aisel! Who provided friendly, efficient, and always had a genuine warm smile when he greeted customers. He went out of his way to ensure he was providing a great service to us, and the other customers at the buffet restaurant.

We met so many wonderful people and received “BEST IN CLASS” Customer Service from everyone. We felt safe, felt at home, had the relaxation we needed and as well as a really amazing fun time! Our stay at the Sol Cayo Coco will always be remembered.

Room Tip: Uppler level, view of the pool and partial ocean view-Room 2320.
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Pearl_Hirsz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Luis Alberto H, General Manager at Sol Cayo Coco, responded to this review, 27 June 2014
Dear tres amigas,

Thank you very much for your comments about your stay in our resort. We will make sure to transmit your opinions to our staff because they are taken into account to improve our services you felt safe, felt at home, had the relaxation you needed and as well as a really amazing fun time!
We are very please to know your stay at the Sol Cayo Coco will always remembered.
We will be more than happy to welcome you back and will do our best to accommodate you and your family when you decide to visit us.

Regards,
Luis.
director.general.scc@meliacuba.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sol Cayo Coco

Property: Sol Cayo Coco
Address: Jardines del Rey | Ciego de Avila, 69410, Cuba
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Coco
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Cayo Coco
#3 Top resorts Hotel in Cayo Coco
#3 On the Beach Hotel in Cayo Coco
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Sol Cayo Coco 4*
Number of rooms: 270
Official Description (provided by the hotel):
A good standard property with an excellent beachfront location. Sol Cayo Coco is the only hotel with access to two different but equally charming beaches, situated amidst gardens and palm grove facing the sea and the white fine sand beach. The hotel is ideal for families with children, couples, honeymooners and weddings. This paradise is the perfect spot to combine great fun with fantastic relaxation. ... more   less 
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Also Known As:
Sol Cayo Coco Hotel Cayo Coco
Sol Hotel Cayo Coco
Sol Cayo Coco Cuba

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