I traveled with my husband, two kids ages 18 months and 4, sister and mother. Combined we have visited 4 other resorts in Cuba ( holguin and varadero), it was our first visit to cayo coco.
-not to do with the resort itself, but would like to mention. We flew from halifax with sunwing, short delays boarding and leaving both ways, but good service on flight. The cayo coco airport has EXCELLENT service when traveling with small children. They led us through every line very quickly and helped with all of our luggage. I cannot say the same for the halifax airport but that's no surprise. Our sunwing rep was wonderful and very helpful in organizing the deep sea fishing excursion for my husband and mother.
Rooms: we requested connecting rooms. We received rooms right next to each other but no door in the middle. Not a big deal. Our rooms were 2028 and 2029 on the third floor. (We brought an umbrella stroller so it was easy to carry up and down stairs) This block of rooms is renovated which I believe included new mattress, pillows, bed spreads and curtains. They are also in a great location, backs onto the adult pool and next to the buffet and then snack bar and main pool and stage next to that. Due to its proximity to the stage it could get noisy during the shows at night, but the kids only had issues with this one night. The crib we received for our son was ok. The mattress seemed new, but the crib itself had large chunk taken from part of the corner revealing a screw. Saw another crib that was in better condition. The sides of the crib are quite low so if you have a child that may fall out or climb I would bring your own pack and play. Our son is very mobile but stayed in. Our maid was wonderful and kept the rooms tidy and clean. We requested extra water so we could prepare toddler formula for our son, we always had plenty. (regarding people traveling with milk dependent little ones, they had milk in jugs at the buffet at least in the morning. They also sold whole milk in 1L tetra packs. We didn't use it, but just FYI). The sheets were changed mid stay, which is fine. We got new towels when they were available. We had no problem getting hot water most of the time. In one room the water pressure was a small stream but excellent in the other. They were working on the pipes for a few days and the problem was fixed. These are things we just expect in Cuba.
Food: buffet was fine, the fresh stations were always good, never had a very long wait, but maybe that's because we always went early. The snack bar was good. We ate the pizzas, panini, hamburgers, hotdogs and fries. My mother seemed to never have good luck with the food there though. The international was good but I think we all enjoyed the gourmet ala catre better. The have renovated it nicely and the piano player was really a great touch. The lobby bar had the best drinks, although the cigar bar bartender really knew his way around a bar. We would have visited the cigar lounge more if we didn't have the kids with us, so that's only based on one visit.
Beach/ pools: the beach is gorgeous. The water was a good depth for the kids. If you want shade you have to be there early. We did not partake in the towel game. We had uv shirts for the kids, but they were so busy that I don't think they would have sat in the shade anyway. The main pool was nice had lots of little shallow parts for the kids. It was easier to get shade here, although there were still many who played the towel game. As for the kiddy pool we were usually the only ones there. We brought four chairs over from the main pool and put them under a nice palm tree for shade. They were still there when we left. There is also a bathroom right there for the kids club which was great for our 4 year old. We didn't use the adult pool, there seemed to be lots of smokers there.
Entertainment: my mom and sister participated in the beach and pool activities and they seemed to enjoy it. My kids really enjoyed the mini disco which started at 8. Which was then followed by bingo. We didn't go many times because we found it too late for our kids. After bingo the night show starts. The only one we saw was the magic show which was enjoyable.
Other: our daughter got half her head done in braids for only 10 dollars.
We found the resort was easy to maneuver with the kids/stroller. Most parts would be easy access for a wheelchair, except the beach as the stairs were steep and slanted.
My husband brought his fishing stuff. He tried fishing down the beach with no luck. But had fun with the fish in the lagoon and caught a little barracuda.
We never had a problem with bugs, I only got one bite.
Improvements: this resort is still under renovations and once complete I'm sure will be a 5 star, but also more expensive. We saw them planting trees and building two more palapas on the beach. I would recommend that they continue adding palapas and have food available on the beach. A snack bar would be great but a BBQ with hotdogs and hamburgers would do the trick.
I would recommend this resort to everyone except those that are looking for a party scene. We would love to return and see the lagoon villas renovated.
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- Also Known As:
- Nh Krystal Laguna Resort
- Nh Krystal Laguna Hotel
- Krystal Laguna Cuba
- Nh Krystal Laguna Cayo Coco
- Nh Krystal Laguna Villas Resort
- Nh Krystal Cuba
- Krystal Laguna Cayo Coco
- Nh Krystal Laguna Cuba
- Krystal Cayo Coco