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“nh krystal best service and beach in cayo coco.” 5 of 5 bubbles
Review of Iberostar Mojito

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Iberostar Mojito
Ranked #7 of 12 Hotels in Cayo Coco
montreal
Level Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“nh krystal best service and beach in cayo coco.”
5 of 5 bubbles Reviewed 14 September 2010

stayed here from the 26 of aug to sept 4 of this year and i can say for the price it was excellent and i have no complaints,rooms were good,nice and clean,food was good lots of choice,staff are excellent.property and grounds were always clean. the beach is amazing as always but if you walk to the left of the hotel you will notice the public part of the beach very dirty,i guess no one gets paid to clean that part. all in all a great value vacation and see you next time, i will be back again. good job nh krystal.

  • Stayed August 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank frankMontreal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
northern ireland
Level Contributor
84 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
4 of 5 bubbles Reviewed 14 September 2010

please please do not listen to all the bad reports on this resort,people fantastic,best all inclusive i have ever been to food not brilliant but always plenty to choose from,use all the restaurants breaks the dining room up every night had to use the stunning beach as so hot round the pools never a problem with sunbeds
only down side please beware of mozzies take plenty of sprays and afterbite with you and also suncream only one shop in kyrstal and very very expensive had a fab holiday,oh and havana a must, beach AMAZING

  • Stayed August 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mandun3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
1 review
4 of 5 bubbles Reviewed 13 September 2010

I just got back from there and I had an amazing week..no complaints what so ever. The staff was great, the entertainment too. Most of the people I met there think the same. I really recomend it

  • Stayed September 2010, travelled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank androd40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, Canada
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed 13 September 2010

We booked this trip as a last minute and found it an incredible deal. It was to a little trip before the kids went back to school. After reading a few of the negative reviews we were a bit worried about what we would find once we got there. I have to say that if you have an open mind this is a good resort with great people. Every resort has positives and negatives but it is up to you to make the vacation you want. Our trip was from Aug. 28 – Sept. 4, and included 4 adults and 2 children.

Resort/Grounds

The lobby was very nice with a small pond-like area at the front with crabs and turtles. Check in was handled very quickly and efficiently. I believe that because this was the off season that a few of the gardening chores may have been left a bit longer then normally would have. For example the gardens and grass seemed to be untouched until the second last day that we were there. We did notice a lot of renovation work going on. Such as, painting, tiling and adding gardens. Perhaps the maintenance people were busy with this, getting ready for the winter vacationers. This work was always done in the background and never interfered with are relaxation.

Beach

Wow! This is exactly what you see in all the Caribbean vacation ads. White sand and crystal clear water. Very clean beach with no seaweed. There is some coral/rock close to shore but you need to go further out to see the “live” coral with plants and fish. You can see schools of fish swim by and while we were there someone, while snorkelling in front of us, pulled out an 18” wide starfish. We never had an issue finding a lounger or cabana, no matter what time of day we came to the beach. There is a short walk to the beach. The resort has a lagoon between itself and the beach. Some of the restaurants and rooms are located in this area. Some people have commented, in their reviews, that there is a smell, but we did not notice much. There was maybe 2 times while entering this area we noticed something, but it was faint and smelled like a lagoon...all nature doesn’t smell like roses...lol. As for the walk, nothing to complain about. You are on vacation, enjoy the scenery and well worth the effort. There is also a beach bar so no need to worry about having to walk back for a drink.

Rooms

The rooms were very clean but a bit dated. They seemed very basic with no art or decor. However, everything worked without any issues. Air conditioning, hot water and pressure were perfect. There is a spot where your card key goes so that you get power to the room. The maid placed an old key in this slot so that our air conditioning would continue to run as we were by the pool/beach during the day. We tipped our maids daily and always came back to a cleaned room, fresh bottle of water and my daughters pyjamas folded neatly on the bed. We forgot to lock up and iPod and camera a few times but never had anything ever go missing.

Gym/Spa

The gym was very well equipped with a staff member there at all time to assist you if needed. We never used the spa so cannot comment but my wife went with a friend to another spa just down the road and was happy with the services they provided.

Food

Now this is an area that needs work. We did find enough to eat but very repetitive and somewhat limited. I realize that Cuba has a very difficult time importing food and needs to grow everything itself. As well, they do not use pesticides or fertilizers (difficult to import) therefore the yields and quality are limited. Once this is taken into account they do, do a good job in providing you a good meal. We still eat like kings compared to the rest of the population of Cuba. The “al a carte” restaurants are of the same calibre as the buffet. We tried all that were open at the time...Cuban, Seafood and Italian. There is also a Cigar lounge opposite the Cuban restaurant with a pool table and a bar that serves international liquor. All the times we were there no one actually smoked so was a place to go to get a good drink.

People

I think this is where Cuba has the biggest advantage. The staff will do everything possible to make sure that your vacation is enjoyable. All employees do their jobs but more importantly they also take the time to talk to you. Some are a little more open than others about life in Cuba but all will invite you back to their homes and share what little they have. All are very well educated and seem to make the most of their limited resources.

Activities

There are a number of activities available to do during the day. We had fun doing a number of them and even won a few bottles of rum for our efforts. The entertain staff will walk around encouraging people to participate but are never pushy. We became good friends with a number of them.
There is also a limited number of “vendors” that walk around the resort selling excursions etc. Horseback riding and an offsite Spa are two of the ones I remember.

Tips

• Bug Spray – the mosquitoes were not that bad, but some people would get bit more so handy to have.
• Sunscreen – was very hot and sun was strong. If you ran out you could buy some at the store but would cost $20 CUC ($22 Cdn) for a small bottle.
• Condiments – I found the food a bit bland. They do have ketchup and mustard but no hot sauce. Also no jam or honey for the mornings.
• Money – They exchange money at Banks, Hotels and airport only.
• Departure Fee – make sure you keep $25 CUC/person, collected at the airport.

As I said before a vacation is what you make it. You can do as much, or as little, at this resort. For what we paid for this vacation we got more then our monies worth. The people there will make sure that you have a good time. Go with an open mind and realize that you are in a different country so things will not be like home. I hope this helps and please feel free to contact me if you have any questions.

  • Stayed August 2010, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Dano69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Whitchurch-Stouffville, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 6 September 2010

This was the 2nd visit to this resort for my husband and I (1st when it was El Senador 8 yrs ago). We really enjoyed our first visit and decided to take our children and grandchildren (ages 10 to 19) for a visit to celebrate our 50th wedding anniversary. We were a total of 11 people.

Taking into consideration Cuba is a different culture the food was acceptable and everyone found something satisfying.

The rooms were kept clean but were a little shabby.

The pool was lovely, well kept and inviting.

Staff very friendly.

Our two major complaints were: - 1st day - air conditioning in all 4 of our rooms was not working at all. With temp. well over 100 degrees in the rooms we were melting. Within a few hours we were relocated to new rooms with much improved a/c.

- Last evening there was a terrific storm while we were at dinner and as our new rooms were on the ground floor, when we returned after eating 2 of the 4 rooms were totally flooded (5 - 6 inches of water covering the entire floor. Suitcases were packed to leave the following day and some were on the floor with everything completely soaken. The next a.m. we tried to access a dryer but had difficulty communicating with the staff. So between the hair dryer and the sunshine in the a.m. a few things were dry and the rest left by noon and returned to Canada wet.. Overall the staff were less than helpful and left us to deal with this mess.

We had the feeling this was a common occurrence in those rooms and with a little maintenance work the problem could be fixed.

We felt the resort was not up to the standard of our first visit and we definitely will not be returning.

  • Stayed August 2010, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank 10joyce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Ontario, Canada
Level Contributor
20 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 bubbles Reviewed 6 September 2010

Of the many years of our taking all-incluive vacation package in the Caribbean, including Cuba and Mexico with different resort chains (e.g., Riu, Sandals, Melia, etc.), value-for-money, we had one if not the most relaxing week experience staying at this resort on Aug 28-Sep 4, 2010, while celebrating our 41st anniversary.
While we enjoyed our first stay at this resort in Dec 2002, when it was still known as EL SENADOR, we nearly cancelled our booking due to predominantly negative comments by recent guests we read from Trip Advisor. Encouraged by a couple of good comments from guests who came not expecting much and were flexible, we decided to make our second visit, at least to be out of the country for our special event.
We would like to share our experience, the second time around at this resort, hoping readers might find them informative or useful.
o With a late flight from Toronto, we arrived at the resort about 9:45pm of Sat., Aug 28. Given we're returning guests and would be celebrating our anniversary during our stay, we requested with front desk staff Antonio if we could possibly have a good room. Trusting our word we're returning guests, Antonio arranged that we had a VIP Gold resort wrist ban (grey for regular guests). Since Room 1619 had already been assigned to us prior to our arrival, he suggested that we stay at this resort for the night. However, if we found the room not to our liking, for us to see him or somebody else at the front desk for better room, including Rm 1624 (corner room where we stayed in 2002, which I requested on my e-mail [address obtained from its website] sent prior to our arrival which the resort failed to receive), when vacated at the middle of the week. While also located on the 3rd floor, we liked Rm 1624 being cleaned and bright, spacious (even larger than some junior suites we stayed in other resorts), has a good view of the family pool (1 of 3), lagoon, garden and the sea, has many amenities as listed in its website, including satellite TV, complimentary safey deposit box, ample drawers for clothing and personal stuff, and spacious and cleaned bathroom with a bathtub and plenty of hot water. Its A/C unit was quiet and functional.
o The room also had a mini-fridge stocked with a large bottled water replenished daily (the room's tap water was safe to drink or at least for brushing teeth). It was also originally stocked with 4 cans of local beer and pops, never again replenished though during our stay, which didn't bother us as we don't drink. For those who like to drink, they can easily obtain them and other drinks from 3 bars, and even from buffet and ala carte restaurants.
o Apart from being friendly, we found the front desk staff (Dulce apart from Antonio) and the guests services office very prompt in responding to guests' needs and accommodation-related problems. They immediately dispatched a plumber in our room when we reported the following morning that our bathroom shower knob was not working when it just needed some hand pressure to lift it up.
o There were ample of foods to select from LOS PORTALES buffet restaurant where guests took breakfast and lunch. Because we love fish, we had grilled fresh fish (Patao, favorite local fish, tuna, salmon, tilapia, etc.) every lunch with refreshing pineapple juice and beer to go with (we didn't drink anywhere else).
o The guests, including first time visitors, enjoyed dinner at 5 ala carte restaurants, although one such restaurant was opened every evening being off-season. In our case, we enjoyed having 6 ala carte dinners under different atmosphere, plenty of menus to choose from, and live music serenaded by the local musicians. While drinks were unlimited, we just had a glass of red wine every dinner.
o While the gym is supplied with almost state-of-art equipment and professional trainers, we preferred the water (even though my wife does not know how to swim) either in the adult pool (where I was the only one doing lapping while other guests were just contented to sunbathing) or in the beach, where the water was warm. Wherever we go, we love walking on sandy beach (which has white, fine sandy beach, which according to our family chiropractor & naturopath doctor is very therapeutic for feet) before jumping in the water. From Sunday to Wednesday of our stay, we were discouraged when the waves were strong, not to the liking of my wife who enjoys wading. However, the water was calm and there was a low tide Thursday to Saturday (our last day). While we got over-tanned, we truly enjoyed our 2 days in the pool and 5 days in the beach with ample huts and lounge chairs at both facilities. Among our all-inclusive vacations to date, this was the first time we were in the water for the whole 7 days of our stay in a resort.
o While the staff at this resort or any other resorts are instructed by management to be friendly with guests, we found the Cubans more genuinely friendly than the other natives in the Caribbean places we've been to, including meeting them on our cruises. The staff loved to talk to us to learn things outside Cuba. They also appreciated our speaking with them with our crooked Spanish. At least the staff we dealt with and befriended from room maid to restaurant staff to gardeners, didn't give us the impression we needed to tip them to be nice to us or give us good service. But having been to several places in Cuba more than an average Cuban has travelled in their own country, we know the hardship of life among the natives, so we gave them tips which were very much appreciated. When we come to Cuba, we also bring stuff (caps with Canada logo, slippers, pencils & crayons for children, and other things we purchase from the dollar stores in Canada and in the U.S. We give them as gifts to the staff we befriended and, words could not fully describe their feeling of sincere appreciation receiving them. Whenever we visit a resort again, we generally receive a much friendlier treatment from these people which is heart warming for too to share our little blessings.
o One of the benefits that comes with VIP gold wrist band was instead of vacating our room at 12:00 noon, we were able to extend our check-out time at the front desk until 4:00 pm (our pick-up time for the Jardinez del Rey airport in Cayo Coco was at 7:45pm which only took a 15-minute drive, as opposed to 90-minute drive using Ciego de Avila airport in 2002). When confronted with similar situation, the front desk or the guest services office were also accommodating to other guests.
o While the front desk also provides money exchange services to buy Convertible Cuban Pesos (CCP) for departure tax (25 CCP each) and tipping purposes, it comes with a stiff price. Our $70 Canadian dollars were converted only to 59 CCP that week. Anticipating for this currency conversion problem, we brought lots of Canadian dollar coins, loonies ($1) and toonies ($2) for tipping. We found out that the staff receiving tips in Canadian dollar coins pooled their tips and exchanged them into Canadian dollar paper bills, which enable them to easily convert these paper bills into Regular Cuban Pesos (RCP) on a local bank, roughly $1 Canadian = 17 CCP. On our last day, we exchanged our $15 Canadian paper bills with $15 loose Canadian dollar coins pooled by the staff in the restaurant, much to their appreciation. Guests from other nations may bring their currency in lower denomiations for tipping, as the staff accept even U.S. dollar currency.
o Being in the warm region and surrounded by stagnant waters, mosquitoes can be a problem at the resort even during day time after a strong rain. The OFF spray and the dryer sheets we brought helped.
o While the resort has a good website, www.nhkrystallagunahotel.com, request for additional information or services, including wedding, may be directed to weddings@nh-hoteles.co.cu.
o Our final advice to guests, especially first time guests to this resort or first time visitors to Cuba, to enjoy your stay, do not expect much in terms of the resort's amenities for regular rooms, especially during off-season. What may be lacking in amenities, however, is more than compensated for being in a safe country compared with other Caribbean places and, by the warmness and hospitality of the Cuban people. At least that's how we feel having traveled to almost all parts of this globe.

Lunesa & Romeo Fernandez
Toronto, Ontario
Canada

  • Stayed August 2010, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank RomeoFernandez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winchester
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 6 September 2010

Having read previous reviews, we decided as usual to disregard the rants and the over optimistic reviews and settle for the medium view.

In essence with this hotel its a case of you get what you pay for. We liked the idea of the brochure description of an ecological paradise, as we have a fascination with wildlife and photography. The description of a lagoon is misleading, as the distinct whiff of raw sewerage is sometimes over-whelming, and as its actually a swamp then the over-zealous insecticide treatment means no living thing actually lives within it anyway. That then meant no wildlife or photography, so to Plan B, just have a good holiday!

The plus points are that the beach is great, the sea fantastic and the reefs not too bad for snorkelling. The pools are clean, and the room was fine. Did hear other complaints but ours was fine. The staff are generally helpful, and obviously hotel is run well.

The minus side...we went to the a la carte restaurant and was given a raw pork steak, the fact it was raw did not seem to phase the waitress, who then sent it back, it returned with blood still oozing from it . I explained about the dangers associated with raw pork, but this didnt work. I gave up and went hungry. The management did act on the complaint, but would recommend checking meat properly!

The other main point was the prostitution ring which is run for the benefit of the Canadian tourists, where the security guards pimp out the housemaids. This seemed to be an acceptable practise, but a little shocking for us on our honeymoon, but I suppose the hotels nightime economy is important to them.

We will not be rushing back, but realise that, you get what you pay for, but if your prepared to share a 'Shrek' experience then book away!!

  • Stayed August 2010, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
10 Thank Oldpaca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Iberostar Mojito

Property: Iberostar Mojito
Address: Ave. Los Hoteles, 69400, Cuba (Formerly Hotel La Laguna)
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Coco
Amenities:
Fitness Centre with Gym / Workout Room Restaurant Suites Swimming Pool
Hotel Style:
#6 Top resorts Hotel in Cayo Coco
#6 Luxury Hotel in Cayo Coco
Price Range (Based on Average Rates): £
Hotel Class:4 star — Iberostar Mojito 4*
Number of rooms: 690
Reservation Options:
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Also Known As:
Nh Krystal Laguna Resort
Nh Krystal Laguna Hotel
Krystal Laguna Cuba
Nh Krystal Laguna Cayo Coco
Nh Krystal Laguna Villas Resort
Nh Krystal Cuba
Krystal Laguna Cayo Coco
Nh Krystal Laguna Cuba
Krystal Cayo Coco

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