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“2 weeks in paradise...again!”
Review of Melia Cayo Coco

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Melia Cayo Coco
Ranked #1 of 12 Hotels in Cayo Coco
Certificate of Excellence
Reviewed 18 July 2014

Hello everyone, and thank you for reading this honest and long trip report about the Melia Cayo Coco in Cuba.
Cast:
Me: 49 years old male
My wife:???
Date of travel: 14th to 28th of June 2014

Let me first say that we were at the Melia Cayo Coco in June 2013. We liked it so much that decided to return this year to celebrate our 25th wedding anniversary and my birthday!

We left Montreal with Air Canada on Friday, spent the night in Toronto and left early am on time, Saturday with Air Canada Rouge, which was a bit disappointing, I really prefer the regular Air Canada, but that as nothing to do with the hotel…
Arrived at Jardines Del Rey airport, very fast at security, got our luggage, changed some CAN $ to CUC at a small counter right outside the airport, (you can also change at the hotel, and it’s a little cheaper!) Got 2 Crystal cervesa at 2 for 5.00$ can. And hop on the bus for a 10 minutes ride to the Hotel. Check in went smoothly, they booked us a standard room when we paid for the superior lagoon room, when the lady at check in saw that, she immediately changed our paper and we had our beautiful lagoon room, and it was ready! Very smooth and efficient process, a golf cart took us to our room # 3512 and we were on the beach by noon!!!

BEACH/ANIMATION: Of course the beach is wonderful, that is one of the reasons we go to Cayo Coco, some day smooth and calm like a mirror, other days a bit choppy, depending on the winds, but always warm and beautiful with amazing shades of blue and aqua. We are morning people so we are at the beach around 6:30am, so never a problem getting palapas, but I’ve seen those available often pass 9:00am. A beach/garden employe helps with placing your sun bed. Around 10:00am the animation crew arrives at the beach, they walk on the beach, say good morning and invites you to the different activities. Bocce every morning, (great way to meet people) dance lesson, aqua gym, and a craft or painting lesson. And at noon the crazy game, were you can win a bottle of rum! Always fun, but please people, don’t take that too seriously, it’s only to have fun…….!!! A huge congrats to the crew, they are the reason why it is fun, they never force you to do anything, they simply invite you. They work hard, it’s hot but they always smile and are so in to it, here’s the name of a few of them (Senor Pedro, please take good care of them! And let them be themselves, that’s how we like them) Yaneilis, José, Jorge,Myslaydis,Richie: Thank you for such a great time!

FOOD: Cuba as a bad reputation for food, but if you complain about the food at MCC you’re probably a very picky eater. Food is great, well prepared, nicely presented, well cook; really, you can see that they put lots of effort into it. The buffet as lots of choices, from appetizers to desert. Cold cuts, cheese, smoked salmon(delicious) a different soup every day, bread, pasta, a piece of meat, and the most delicious banana flambé. Breakfast is complete, with eggs made anyway you want, omelletes smoothies and anything you want in a breakfast. There are 3 A la carte restaurants, Italian, Cuban and International. The service at all 3 is amazing; we went to all of them. The Italian was good; the Cuban was really nice by the beach, really nice food and atmosphere, but the best is the International, close to a five star restaurant. Food, service ambiance, music, all very nice. Do not miss it. For lunch you can eat at the buffet or at the grill near the beach, they cook different meat and fish (fresh) on charcoal, delicious. Don’t miss Cuban day on Wednesday, music, dancing, singing, and they cook in a huge pan, a mix of seafood, don’t miss it, it is absolutely delicious.
There’s the beach bar, were you can find the best bartender in Cuba; Yamil! He will mix you anything you want, he is very good, and if you’re a Montreal Canadiens fan, give him a GO HABS GO!!! He’ll understand. The lobby bar is full of everything you want to drink and the service is fast and efficient and always with a smile. As repeat guests we were invited to a great lunch, hosted by Gipsy, we thought it was a nice touch. And Gipsy hope you’re dream of having a baby will soon be a reality.

The pool: Good size, pretty quiet during the, some animation and a volleyball game every afternoon around 3:30. Lots of palapas around the pool, and the 24hrs bar/restaurant is just steps away.

THE ROOM: We booked a lagoon room, they are newly renovated, are very nice.
It is a big room with 2 beds put together, that was, to us, comfortable, a nice bathroom, with a large shower. It was always very clean. There’s a huge balcony with 2 chairs and a small table, and 2 sunbeds. We were facing the sunset, beautiful. AC was working well. Small fridge with beer, water and cola filled every day. The cleaning crew did a great job all week, both morning and night for the turn down service. Had towel animal and flowers every day. Nice touch.
In conclusion, I understand why people keep going back to MCC, it’s because of the Cuban people. They are so nice, they are always smiling and ready to help or serve you, and you don’t get more service with bigger tips and they don’t threat you differently if you are a 25th time visitor or a 1st timer. The place is small, adults only and we had the pleasure of meeting some wonderful people from Portugal, Germany, made new friends that we will keep in touch for sure, from England, Mississauga, and Québec.
Senor Innereraty, this is for you; keep up the great work the MCC is great because of your staff, please say hello and a big thank you to everyone who had a positive impact on our 2 weeks vacation: Niurka, thank you so much for the Gazebo dinner, the highlight of our vacation, we won’t forget that evening,and great service from Josef ! Lobby; Arley, such a bright and intelligent young man, he will be a manager someday! Yenni, sweetest and most beautiful smile at MCC, and Livan always great service. At the Buffet, Eddy, Aldo,great service and thank you for chilling the red wine ! Jorge at breakfast, always waiting for us with a coffee. My wife says thank you for the little gift.At the grill Leandro, who actually remembered us from last year, keep up the wonderful work, and you French is impeccable ‘’mon ami’’. Beach bar, the one and only Yamil…thank you, but be careful Yamil because Angel will soon be as good if not better than you !!!Animation; Pépé! If you look in the dictionary the definition of animation you will see Pépé`s face. This guy is absolutely wonderful, hope he stays at MCC for ever. Alexander the great, everybody knows him and he is one of the reasons we go back to MCC. Alexander the magnifico and the beautiful Mavi, thank you. Thank you to the garden and beach employee, Felipe, Leansy,Donnie and Livan.
So, of course we will be back to MCC soon (maybe January 2015..)to see our friends again and make new memories…Thank you all for making this vacation a memorable one. Do not hesite to go to MCC you will not regret it. If you have any question, please feel free to ask, it will be a pleasure to help you.

Stephane & Line

Room Tip: Lagoon rooms are newly renovated, but all rooms on complex will be renovated in about 1 year
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Rooms
    • Service
5  Thank buzz638
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded 22 July 2014

Dear Buzz638,
I am so thankful for your glorious review! And I am so glad to know we again made you have an amazing holiday experience because of our facilities and the service provided by my team. There are so many details on your review that everyone who reads your comments will exactly know what we are about, what to expect, and what to receive when taking a chance on us. Our commitment to offer the most passionate service increases every day, as we enjoy so much looking after all our customers! We strive on being different, we care about customer service; for we are certain that being different is what makes us strong. Thank you for repeating your stay with us, for those stays to come, and for your recommendations on this site. Be sure I have shared all your remarks with my team, every single word you have said, and thank you for your personal note. It is very encouraging reading such an amazing review! Please, make sure you email us with your booking details and preferences; we will be all very glad to look after your next stays at your second home in the Cayos of Cuba.
With warmest regards,
Santiago Innerarity
General Manager

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2,272 - 2,278 of 6,266 reviews

Reviewed 18 July 2014

we had a really great 2 weeks starting the 2nd of July. cannot complain about anything food was brill always something for everyone staff was so friendly and made some great friends it was like being one big happy family. everywhere was spotless the entertainment was brilliant had a great time at the beach party as well. we would definitely go back again.

Room Tip: definitely the lagoon rooms
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  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
Review collected in partnership with this hotel
1  Thank angela r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded 18 July 2014

Dear angela r,
What a fantastic review! I have so much enjoyed reading all your comments on your recent stay in our hotel.
Thank you very much for reviewing your positive experiences on this site. We will certainly share your very nice words with the staff.
Oh yes, our staff is outstading, specially the entertaiment team with their service around the beach. Thank you very much for commenting on this.
It is great to know you have truly enjoyed our food and services.
We are already looking forward to welcome you back in the near future so please, drop us a note with your requests, as we will be delighted in looking after them.
With warmest regards,

Santiago Innerarity
General Manager

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Reviewed 18 July 2014 via mobile

Review a bit late but we went here on our honeymoon in sept 2013 couldn't fault the hotel service,room,everything was excellent we loved our stay and as it was our honeymoon we had special treatment romantic meal put on by hotel in a romantic setting and breakfast in bed ,champagne waiter service was also excellent we only spent a week would like to have spent more..best holiday i would defiantly return again 5xxxxx service all the way thankyou for a lovely honeymoon mr and mrs Ryan xx

Stayed: July 2014
Thank Kerry R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded 22 July 2014

Dear Kerry R,
It is never late, and it is always highly appreciated! We are so glad to know we have provided you with a honeymoon to remember. Thank you for wonderful remarks on our facilities, services and honeymoon package. We do look forward to seeing you again so please, repeat your choice and let us know about it for us to look after another positive experience in Meliá Cayo Coco.
Looking forward to seeing you again,
Santiago Innerarity
General Manager

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Reviewed 18 July 2014 via mobile

Can not fault this hotel, we had 2 weeks here an loved every moment. Food amazing an loved the Italian restaurant. Entertainment was brilliant. Lots of beautiful wild life we saw humming birds, woodpeckers an even a snake. All staff work so hard an the gardeners keep the grounds looking fabulous. The beach was trawlled daily to keep seaweed off, I actually have nothing bad to say, I will definatly return.

Stayed: November 2013
Thank ILoveFrogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded 22 July 2014

Dear ILoveFrogs,
We are so glad to know we have provided you with a wonderful holiday vacation. Thank you very much for all your remarks, which have been certainly shared with our team. Thank you for recommending us for a relaxing vacation, and do look forward to welcoming you back in the future.
With warmest regards,
Santiago Innerarity
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 July 2014 via mobile

The Melia Cayo Coco puts all those negative rumors about Cuba to rest. This resort in particular is spectacular. Clean, friendly and beautiful. The food is plentiful, fresh and quite a selection. The rooms are indicative of cuban culture and work extremely well. The staff ensure that they are keep spotless. The grounds are simply gorgeous. The alcohol selection was terrific (even though I don't drink) and even had 12 year old scotch on the selection list. House wine was sufficient for us but there was a selection of wines that could be purchased cheaply. We tried the a la carte but seemed to prefer the buffet. The pool was clean, warm and spacious. Lots of chairs and shelter from the hot sun if needed. The location of the pool made it very easy to jump back and forth from pool to ocean. Omar one of the buffet waiters made dining in his section a pleasure. The place as a whole just draws you in. It's mesmerizing and makes you want to go back. Melia caya coco, you haven't seen the last of us. Be back soon.

Stayed: July 2014, travelled with friends
4  Thank John P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded 16 July 2014

Dear John P,
We are so glad to read that your time in Cuba has been such an enjoyable experience while staying with us.
Thank you very much for taking the time to post your review, which we have been glad to share with our team, especially with Omar, who was well mentioned by you. It is very encouraging getting the feedback from the way they serve you and we take proud on them all.
Our grounds, drinks and food offer, pool and beach are very often well recognised by our guests, specially our Buffet offer.
Thank you very much once again for all your compliments, and please, choose us again. We will be very glad to meet all your requests to make sure you have another positive experience in Cuba.

With warmest regards,
Santiago Innerarity
General Manager

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Reviewed 14 July 2014

We returned home on the 4th of July after spending two great weeks at the Melia Cayo Coco, we had a great time spending the days on the beach and the nights in the lobby bar or sports bar, the food in all the restaurants was good with plenty to choose from in the buffet restaurant at breakfast, lunch and dinner.

From the moment we arrived at the hotel the staff were amazing all were really friendly and just wanting to look after everyone and make your stay one you would never forget.

We are already pricing up for a return next year...............................................

  • Stayed: June 2014, travelled with friends
    • Location
    • Rooms
    • Service
Review collected in partnership with this hotel
4  Thank llilski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded 16 July 2014

Dear llilski,
Thank you very much for your fantastic review.
We are so happy to read your first time with us was a very good holiday experience you are already looking forward to repeating!
Yes, all we get about our staff and Buffet are compliments, which makes us feel very proud and grateful. I have been very glad to share them with my team
Thank you for your high score and wonderful comments. Please, send us your booking details and preferences for your next year stay, we will be very glad to look after your second time with us.
With warmest regards,

Santiago Innerarity
General Manager

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Reviewed 14 July 2014

We just returned from Melia Cayo Coco a week ago our trip was June 30th to July7th. We had a symbolic wedding ceremony and our honey moon the staff from house keeping to bartenders (Tamara) to front desk and management made our time at the Melia Cayo Coco extra special. Eidel Torres the hotel Customer Service Manager went way beyond our expectations when the wedding coordinator took sick he made our wedding day and honey moon amazing. Many thanks goes out to the Staff and Management of the Melia Cayo Coco. We will highly recommend this Adults Only 5 Star Plus Resort to friends and family. We are re-booking to come down for our 1st Anniversary the first week of July 2015 See you all then.

Paula & Robert

Room Tip: We were in Pink Suite 1311 On the lagoon the best room in the resort.
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank PRHerrington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MeliaCay0C0c0, General Manager at Melia Cayo Coco, responded to this reviewResponded 16 July 2014

Dear Paula & Robert,
We are so glad to read such a fantastic review.
Thank you very much for taking the time to post it, which we have been glad to share with our team. Thank you very much for recommending us on this site.
Your stay with us was extra special because you selected our hotel for your wedding and honeymoon, which was engouh for us to make a commitment with you.
Our staff is very professional. All the persons mentioned by you are awesome. We have passed your words to all of them.
It is true, we care about customer service; we strive on being different, for we are certain that being different is what makes us strong.
Choose us once again and do contact us to look after your requests to make sure you have another wonderful holiday experience in Meliá Cayo Coco. Your anniversary with us will be as memorable as your wedding celebration was.

Best regards,
Santiago Innerarity
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Melia Cayo Coco

Address: Jardines del Rey | Ciego de Ávila, 69400, Cuba
Phone Number:
Region: Caribbean > Cuba > Ciego de Avila Province > Jardines del Rey Archipelago > Cayo Coco
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 On the Beach Hotel in Cayo Coco
#1 Top resorts Hotel in Cayo Coco
#1 Luxury Hotel in Cayo Coco
Price Range: £157 - £315 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Melia Cayo Coco 4*
Number of rooms: 250
Official Description (provided by the hotel):
Located beachfront in Cayo Coco, habitat of a large colony of pink flamingos. Five-Star All Inclusive Resort with 250 rooms. Conceived only for adults aged 18 years or more. Its superior suites and rooms are built on stilts over a natural seawater lagoon. Recommended for couples, weddings, and honeymoons. 250 Guest rooms: 168 Standard, 62 Standard Superior Lagoon, 6 Junior Suite, 2 Junior Suite Deluxe Lagoon, 12 Suite Deluxe Lagoon, 4 Dining Restaurants (A la Carta, Buffet, Barbeque), 5 Bars. ... more   less 
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Also Known As:
Melia Cayo Coco Hotel Cayo Coco
Cayo Coco Melia

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