The resort was great...the food was great because my family loves seafood it's worth standing in the line at the buffet. All and all a really great resort. the restaurants were really good too!
I would recommend any one to go.
The only reason I am writing this review is hopes to make the management aware of there staff. and tipping.
The night we arrived I felt invisible ( they only acknowledged the guests whom been there all week) and wished we had picked a different resort the first almost hour I stood in line for a drink. Guests who had been for the week there would walk right in front of me and the bartender would love them up and I just kept standing there in disbelieving, I was shocked by the bartender. ( the bar by the night;y stage)
Some staff hardly smiled. I love Cuba and have had many trips to cuba. I just found the staff here weren't happy or willing to serve me most of the time. My husband and I bring lots down with us to give as gifts and love to do it. as well as cash tips Once we had given a gift then they would be happy and smile next time. We only ever want to give to those who are happy who want to serve, and whom seem like good caring people.
Some staff were very open in asking for things and that was fine. Those people were the ones whom smiled at least! And I was happy to pass along anything I had to give.
We spent a bundle in cash and gifts to get service. We could have gone to Paridice ( the five star) with the extra money we spent tipping.
Hopefully my review will help any of you future people get service. . The resort is great.
Dear management.... Canadians love feeding and helping stray cats and dogs. It is a part of our culture. Please don't get mad at us for feeding them. Children also LOVE to do this. If it bothers you so much you could charge a dollar to feed what we took from the buffet. I would happily pay it.
The hairdresser lady made us feel like we were going to be removed from the resort and kicked out of cuba because we got the girls hair braided at the beach.
invest in more shade umbrellas at the beach.....guests are going to kill each other over the shade. your beach is beautiful and the water is incredible.
- Reservation Options:
- TripAdvisor is proud to partner with Travel Republic (UK) so you can book your Iberostar Cayo Coco reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.