We stayed at the Pestana Cayo Coco Beach resort December 18 to December 25, 2013, via Sunwing vacations and itravel2000. It is a beautiful brand-new resort the just opened in August 2013. Buildings 8, 9 and 10 may still have been being competed internally.
Our room was on the third floor in building number 4and had a partial oceanview from our balcony. Everything in the room was new and in great condition, bathroom was nicely tiled and large sized. The showerhead was one of those handheld types at the end of a long metal hose and it was difficult to get it to stay up, but the water was always hot and there was always excellent water pressure. If you are an early riser you may have to run the hot water for several minutes before the hot water actually gets to your room but when it gets there it’s great. Beds were firm, TV was new flatscreen with a few English channels, lock on sliding door to balcony worked, etc. Pillows are a personal preference and we did not like the ones provided and they could put more than one choice of pillows in the room since an uncomfortable sleep can detract from somebody enjoying their vacation at an otherwise great resort.
Every single staff person that we dealt with at this hotel was friendly, outgoing and very good at their job. This goes from the maids who take care of your room to the bartenders all around the resort to the serving staff in the buffet and a la carte restaurants to the entertainers around the pool to the gardeners working the property. Sure, there are some who appeared less experienced and who spoke less english, but we were not in Canada were we??? Learn a little Spanish before you go. The front lobby reception people were excellent and assisted with everything from changing money to booking restaurant reservations.
We were pleasantly surprised with the quality of food at the à la carte restaurants and the buffet was also very good. There was good selection, the meals were tasty, and they were served hot and well-prepared. I even had spaghetti Bolognese at the Italian à la cart one evening after seeing the people in the next table eating it and it was very good – I would rarely order pasta when in Cuba because it usually is just not the same as at home. The spread they put out on christmas eve was massive and delicious - smoked salmon oy ve.
Met Alberto there who we remembered from when he worked at the Iberostar down the beach, so it is obvious they have hired some experienced staff from other hotels.
Whiners about the coral on the beach need to get off their lazy behind and walk 100 feet in either direction and you can find many completely sandy areas to walk in. The facilities at the beach bar could be improved.
The resort was getting pretty busy by our last night there on xmas eve....I think that was the fullest the hotel has been since opening. They will make their way thru the growing pains and become a top notch property. The manager seems very attentive and the staff seemed directed to attend to guests issues that were reasonable.
Overall I would give this resort a solid 4 star rating with very good quality management and staff.
P.S. - I always forget to add at the end of our reviews...BRING a BUBBA from Canadian Tire or other thermo-mug with a lid for 2 reasons. 1, it saves on 100 little plastic disposable cups ending up in the beautiful ocean after your trip, and 2 - didnt you come here for BIG, COLD drinks.
- Official Description (provided by the hotel):
- Pestana Cayo Coco Beach Resort is the first hotel of the Pestana group in the Caribbean, located on the beautiful island of Cuba. The Pestana Hotel Cayo Coco Beach Resort is located in one of the best beaches of the island of Cuba, marking the Group's entry into Cuba, and reinforces its commitment to resorts "All Inclusive." It is a 4-star hotel of the Pestana Group management, consisting of 508 rooms spread over several buildings, accompanied by a Caribbean landscape and the magical view of the Caribbean Sea. The hotel has (4) restaurants and (5) bars, all these designed to offer the best of national and international cuisine. It is a distinctive and innovative product in the current offer in this area of the island. In addition to its modern design and colorful, typically Cuban. In turn offer an attractive European component, especially in the food, which certainly constitutes an additional source of attraction for this hotel facility. With the International Airport "Jardines del Rey" just a few km, Cayo Coco is a true tropical paradise with white sand beaches and calm waters of turquoise, ideal for diving and to enjoy nature, because the destination is a real nature reserve surrounded by lush coral reefs. In Cayo Coco Beach Resort Pestana, have the chance to experience memorable moments, thanks to our variety of benefits, including (11) buildings with 3 floors each, (2) pools (1) private beach, sailing, horseback horse, Junior Suites and Suites, 100% equipped with balcony, cable TV, air conditioning, hairdryer, safe and telephone. We place at the disposal of our customers, (2) Conference rooms with capacity for 50 people each. Pestana Cayo Coco....Come and make your holiday memorable moments. ... more less
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