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“Horrible experience !!!!!!!!!!”
Review of Hotel Cielo Mar

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Hotel Cielo Mar
Ranked #3 of 4 Hotels in Aguadilla
Rio Grande, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Horrible experience !!!!!!!!!!”
Reviewed 3 June 2014

The rooms are in poor conditions they need love and care. The bathroom felt like running away, had no hot water or shampoo in the bathroom and when came out was to peel chicken ..
Do not have room for the children to enjoy a stay in the light hotel. One of the day we did not have light .
The bar closes at 10pm and the pool open at 9am but really is at 10 and close at 7pm. ( and really this is high season...... )
We like to do tourism in P.R. but experience like this.........
Maria Rosado

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Blanca R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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355 reviews from our community

Traveller rating
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113
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14
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (17)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 31 May 2014 via mobile

One night stay. Never again. This is a dump. Needs to be remodeled urgent. Spider webs in room, ripped bed covers, shower head sprays everywhere, tv is an 80's model and the remote won't work. Over 100 dollars a night in this dump. Never again, rather stay in my car. This place makes Puerto Rico look bad.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank davevega
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

Travellers are raving about these Aguadilla hotels

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 31 May 2014

Service at the restaurant was nice, but I get robbed, notified to front desk and doesn't do anything. The Hotel is not bad, included 2 breakfasts, one dinner and 2 drinks, the bartender was the only one that knows what service is about. Pool says open at 9 am but really open until 10. The place needs more care, it has a beautiful view. TV on the room doesn't work well either.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Carlos S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 May 2014 via mobile

Very poor room conditions, no hot water, air conditioning not working properly, very cold pool, my daughter got sick because of the cold water in pool, I did not even finished my stay, I ran out of it the second day

Stayed February 2014, travelled with family
Helpful?
3 Thank Carmen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trujillo Alto, PR
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 2 May 2014

This hotel has a lot of mantenance and renovation. Ilumination is poor inside and outside rooms. Twin size beds, No elevators. Doesn't have any business or restaurants near by other than the ones inside the hotel but they close early.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Chukysr7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan, Puerto Rico
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 22 April 2014

This hotel is in very poor conditions. It is very dirty and should be closed by the Department of Health. Not recommended even it is for free. You can become sick, specially the conditions of the bathrooms and some balconies are very unsafe. We found hair on the floor, the common areas were very dirty, like if they have not been cleaned in months.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Roberto A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Juan, Puerto Rico
Level Contributor
36 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 13 April 2014

We stayed at this hotel with a group of a tennis team playing in the area during the weekend. We all knew we were not going to be staying at a Ritz or a 5 star hotel so went prepared. At check-in the front desk people were very nice and friendly. Since the hotel is old there are no elevators But we made it to our room with my 3 kids without a problem. The people at the open terrace restaurant were very nice and provided great service. The is waiter that was always very happy and nice with my kids. The only time we had to take the kids (11, 7 & 4) to the pool they really like it and had a lot of fun. On Saturday night the whole of tennis players went to the new rest Ambience and service, the view of the harbor and food were very good.

Overall, the value that we got for what we paid was worth every penny. If you can stay at a Ritz then stay at a Ritz. This is not a 5 star hotel but you have have a good time if you go with right mind set. Good job staff, we had a good time.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Juan Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Cielo Mar

Property: Hotel Cielo Mar
Address: 84 Ave Montemar, Aguadilla 00603-5573, Puerto Rico
Region: Caribbean > Puerto Rico > Aguadilla
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #3 of 4 Hotels in Aguadilla
Price Range (Based on Average Rates): £
Number of rooms: 72
Also Known As:
Cielo Mar Aguadilla

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