By the begining, we received a welcome e-mail in which describes all the amenities of the "Hotel", among them a restaurant("Lobster House" with a water tank with fresh lobster). At our arrival, the lobby looks dirty, seems like an abandoned construction and so the check-in counter which looks like a maintenance porch with an air conditioning unit, boxes,dirt,etc. the front desk person seems to be a handyman and not a front desk operator. When we asked for the Lobster House restaurant, it was told by the person at the counter that is not in operation. The tank used for the "fresh" lobster was empty with garbage in the lobby area. My wife and I separated two rooms (due to our family number) and one that was in the first floor, did not has a door lock at the balcony. The bed clothes were dirty (footprint), there were no towel rack in the bathroom, the closed was dirty and the door does not function, the blower does not exists(only the blower base on the wall). The second room at the second level, shows the same bad cleaning, the refrigerator had rotten food inside it (but it was cold inside), the room smells to mold. When walking between the building, sewer odors were present and cockroaches were observed in the stairs during the night. Open electrical boxes for the air conditioning units exposed to the public outside the buildings. We were informed that a breakfast was served in the morning but with what we see, we prefer to go to the town area. Next day morning, we walk downstairs the main lobby to the pool area and found a cat eating cat dry food served at the floor ( I think it was the pest control). i described my stay with cynicism because I consider it as a fraud when you see the internet site and the confirmation e-mail describing the "amenities" of the supposed "Hotel". Our stay was in a weekday, with no controlled access, but by Thursday, it began to be operative for weekends only as told by the security persons at the main entrance. It seems to be an abandoned project with potential to be restored due to its view but at the moment, you stay at your own risk. We found better places in Culebra to stay, but we will not "bite the hook" again. Recommendation to owners: Prepare the buildings one-by-one to a hotel category. I am sure that people will be available to pay a little bit more for a "hotel service"; by the other way, please don't call it a hotel.
- Official Description (provided by the hotel):
- This is a beautiful condo-hotel built in 2004 and opened as an Lodging in October 2011 with ocean view suites from virtually every room. We are most commonly known for the incredible ocean views and By far, the best Air conditioning. The suites managed by the hotel have the highest standards in cleanliness, maintenance and furnishing. We are a green oriented hotel and due to the lack of resources in the island we offer bi-daily housekeeping, but we offer daily houskeeping for those who request at check in. All our room are prepared for up to 4 people with a queen bed and a sofa bed. Suites are also equiped with satelite tv, dining table for 2, microwave, refridgerator and private balcony with ocean views. Come visit us and please do not confuse staying with us for our neighbor property Costa bonita villas. ... more less
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