Spent two nights here with my wife who recently gave birth to our second child. First of all, they don't have full time running water. We asked for clean towels for my wife and the lobby staff told us that they were will be available in the next morning. Everyone is too busy playing with their cellphones. Staff has no formal Customer Service training, no ice machine, dirty rooms, stained bed sheets, in need of new furniture and a fresh paint job, broken ceiling fans, broken down vehicles parked everywhere, mediocre attitude and a total failure in customer service skills and problem solving. The pool is always closed because of maintenance issues (no running water). The bar is always closed. This place is not sponsored or recommended by anyone locally or by the tourism company. I went to the lobby to present my formal complaint and quickly, a group of workers showed up out of nowhere in an attempt to intimidate me. Oh, no assigned parking spaces, employees use the guests ones for their personal vehicles. This place is a money trap and the biggest disappointment in Culebra.
- Official Description (provided by the hotel):
- This is a beautiful condo-hotel built in 2004 and opened as an inn in October 2011 with ocean view suites from virtually every room. We are most commonly know for the best pool, ocean views and By far, the best Air conditioning. The suites managed by the hotel have the highest standards in cleanliness, maintenance and furnishing and offer amenities with a pool bar, A/C restaurant, ocean front dining, private dock, kayaking and paddle boarding.We also offer excelent convinence store and great grab and go local food. We are a green oriented hotel and due to the lack of resources in the island we offer bi-daily housekeeping, but our front desk will gladly replace towels or sheets or full housekeeping upon request. We also offer cable tv in all our rooms. ... more less
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