I arrived at this Hotel around 8pm after I had made my reservations with Eduardo a week prior. The young man at Reception named Miguel Valenzuela looked for my name but couldnt find me. Apparently incompetent Eduardo had cancelled our reservation for no specific reason, no call, no notification at all. I was in total shock. After much apologizing, Miguel took care of us and checked us in. We had reserved a villa and let me tell you, its NOTHING like a villa. It was dirty, hot & had a TV from the 80's where u could barely see the picture. On top of that, there was a wedding event right outside of our room (which Eduardo failed to mention was going to be there), so we couldnt even sleep b/c the music was so loud. I was soo upset that I complained to Miguel the next morning. I've been a Customer Service Manager for over 15 years and I've never met such a more respectful, apologetic and helpful employee in my years of business. He switched us into a room that was remodeled, clean and gave us a complimentary buffet for the inconvenience we went through. He personally brought us water to our room & extra pillows. He gave us TOP NOTCH service and ONLY because of him, I would return. Miguel went above and beyond to make sure we were taken care of..he was courteous, friendly and was very fast. He should really be in management with how he handled himself and how professional he was whereas Eduardo should be fired!
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- Also Known As:
- The Grand Baja Hotel Puerto Nuevo
- Grand Baja Hotel