I'll start by saying we stay in cabins regularly, especially for my work, from Kingaroy to Toowoomba to Noosa and I speak of Nepean Shores cabin # 69.
Nepean Shores is in a great location across the road from the banks of Nepean River, with beautiful walks. The park itself looks good with good security and amenities.
However, on entering our cabin I was dismayed at the state of the carpets, presentation in general and cleanliness, or lack of.
Carpets were stained beyond belief, ugly black stains all over, and I mean ALL OVER.
Kitchen benches had human hair on them, long black hairs, none of us have long black hair so it wasn't ours. Walls were damaged with some attempts of repair, others they didn't even bother. The worst beds I have ever slept in, springs totally gone. The clincher was a smear of excrement outside the toilet bowl!
We entered the unit after hours on Friday, with a wedding to attend to on Saturday and late return on Sat night, and Blue Mountains trip on Sunday, I could only bring it to their attention on Monday check out, to which I was given an after hours number "if we decide to stay there again." Reception lady was apologetic, but that was about it. I wonder what management would do if their next stay were in such appalling conditions.
- Official Description (provided by the hotel):
- Gateway Lifestyle Nepean Shores is a well-appointed park located in Penrith, a suburb and major centre in the metropolitan area of Sydney. With easy access to Sydney. Gateway Lifestyle Nepean Shores is nestled near the banks of the Nepean River, at the foothills of the majestic Blue Mountains, close to Penrith’s CBD, the M4 Motorway and Panthers World of Entertainment. The parks tranquil surroundings and friendly, professional staff make Nepean Shores the ideal venue for your wedding, conference or short break away with the family. Gateway Lifestyle Nepean is Penrith’s best kept secret! Some facilities at this park include- – Conference Centre – 2 Pools – Library – BBQ facilities ... more less
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