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“Awful Service, Dirty Room”

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Bargara Blue Resort
Reviewed 21 August 2012

Arrived late (11pm) to find they had left the wrong key in the key drop (told us Unit 20 on the phone, left key for Unit 17). Apartment itself seemed like it would have been nice, however, ours had not been cleaned. Hair in the bed, used towels in bathroom, floors muddy, spa full of soap scum. Tried calling reception and emergency numbers multiple times with no answer. Ended up sleeping in spare bed which luckily had not been used. When we told the office in the morning and explained that we were not paying to sleep in a dirty room, they told us they would give us a voucher for another night stay. When that was done, I enquired about the refund and was told they don't do refunds - the voucher for another stay was their way of apology. When I said I would refuse to pay for such a terrible nights stay and contest the charges with the credit card company, was told they would write us a cheque (apparently couldn't figure out how to do a credit card refund!), but we couldn't have the voucher for the extra night. Didn't seem very apologetic for ruining the last night of our vacation, and very disorganised and hopeless. Avoid.

Stayed: August 2012, travelled with family
4  Thank nato_johnston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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68 - 74 of 77 reviews

Reviewed 31 May 2012

On arrival there was no reception, lifts did not work, airconditioner did not work, rooms were completly filthy with stains on everything...will not stay here again !!!

  • Stayed: May 2012, travelled with friends
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1  Thank Debbie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 May 2012

Turned up and asked for a studio or one bedroom apartment but there was none so the relief manager said he would give us a 2 bedroom for the price of a one as long as we didnt use the other bathroom or bedroom-fair enough. He was unable to tell us if the room was on the sunny side or had a view- it had neither, he even got the floor wrong. Disappointing view of the big next door apartments which overshadow. Was roomy and the sheets were clean but the apartment had clearly not been cleaned. There were grease marks all over the stainless in the kitchen and all of the tiled floors had bits all over them as well. The bin in the pantry had teas stains around it on the floor and there was even a empty grape stem on the floor too. I would recommend a lookin first or just not stay here. Very dissappointed.

Room Tip: Ask to have a look at the location of your room first, request a view of the ocean otherwise you get...
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  • Stayed: May 2012, travelled as a couple
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1  Thank lulu1106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2012

Booked a 3 bedroom, 2 bathroom unit for a 1 week stay. Great size unit for a family of 5 - full kitchen facilities and room for kids to spread out. Love the view from our balcony. Only problem we had was that I don't think the room was cleaned before our arrival. Yes we had clean sheets and linen etc, but the hot plates and oven were covered in fat n grime. The windows I don't think had been cleaned for a good while. Some of the units curtains were not clean and starting to fall apart. I think that for the price charged (quite high), I would expect unit to be alittle cleaner and well kept. But all in all we had a lovely week (after I cleaned the kitchen) - a lovely relaxing enviroment. Great position as the Golf Club directly across the road, they dished up a good evening meal and only a short walk to resturants and the beach. Will stay again sometime.

Room Tip: 3 bedroom units in the front building have a wonderful view
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  • Stayed: December 2011, travelled with family
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Thank bakerfinch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 December 2011

Did our homework, had local family inspect the room months beforehand, booked and paid well in advance and looked forward to spending Christmas week by the sea. Arrived to a unit that had not been cleaned properly, and when raised with the relief manager, was given the brush off. Tried cleaning unit ourselves with a broken broom and a filthy mop. Luckily the vacuum cleaner worked! Disappointing considering the hefty price we paid to stay for the week of Christmas. This resort is getting tired, and is in need of maintenance and some TLC. Other than that, great location.....

  • Stayed: December 2011
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1  Thank EdwardandEdna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 November 2011

My family suprised me with a fantastic stay at these spacious and well kept apartments .The friendly staff welcomed me and added to the relaxed weekend to celebrate my birthday. I especially loved the sea view from my apartment and the spa bath.
The heated pool was a real plus and all amenities were very well maintained and presented

  • Stayed: October 2011, travelled with family
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Thank elainedWoywoy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 September 2011

We booked a 1 bed 1 bath apartment with a view (for which we paid extra) and were looking forward to enjoying our anniversary. We arrived to an old dirty 4 bed unit with no bath or spa (even though their own brochure boasts all rooms have one). We arrived after hours and hoped to contact the manager, however there was no contact details in the paperwork, their brochure or the information in the room so we spoke with them the next day as soon as the reception opened. Unfortunately there was 'only 1 room left' which we were offered however it was on a lower level with a poor view and we were asked to pay extra for the room clean/transfer! The manager was apologetic however if it was my business I would have worn the small cost of the cleaning or offered a discount or something! We chose to stay here because of the facilities but the 'resort' was really disappointing, the managers had poor communication before and during our stay and it was poor 'value' for money... Don't make the mistake we did - pay that little bit extra and stay down the road!

  • Stayed: September 2011
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1  Thank SarenaJones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bargara Blue Resort

Address: 4 Baxter St, Bargara, Queensland 4670, Australia
Region: Australia > Queensland > Bargara
Amenities:
Fitness Centre with Gym / Workout Room Free Parking Kitchenette Spa Swimming Pool
Hotel Style:
Ranked #5 of 13 Speciality Lodging in Bargara
Price Range: £77 - £144 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Bargara Blue Resort 4.5*
Number of rooms: 20
Official Description (provided by the hotel):
Bargara Blue is one of Bargara's favourite resorts offering energy and lifestyle, as well as family living in large fully furnished self contained units. Guests have a choice of 1, 2 or 3 bedroom apartments to relax in, with spacious layouts making it perfect for both couples and families. With casual living in mind, the apartments at Bargara Blue Resort are extremely spacious and comfortably furnished. Relax on your balcony whilst soaking up the serenity of this natural haven. Just a few hours drive from Brisbane, Bargara Blue Resort offers guests the ideal environment to unwind, relax and enjoy some of the finer facilities on offer. Step out our front door and you are just 30 seconds away from beautiful Kelly's Beach. Turn the other way and you're faced with Bargara's championship 18 hole golf course. Kelly's Beach offers protected waters where the whole family can swim and snorkel in safety, as well as an open surf beach with a patrolled area just 500 metres south of our Resort. Bargara Blue is just a short moon-lit stroll from fine restaurants and cafes. Unwind while lazing around the heated pool (not heated in summer), work out in the gymnasium, or rejuvenate your body in the spa and sauna. Other facilities include a tennis court, bbq entertainment area, car parking, elevators and free wireless internet is available. Use Bargara Blue as your base while exploring the Coral Coast, including the Bundaberg region where you can visit the Mon Repos turtle rookery, the Rum Distillery and Cooperage. ... more   less 
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Also Known As:
Bargara Blue Resort Australia - Queensland

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