We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“not up to peppers standard”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Spicers Hidden Vale
Certificate of Excellence
Gold Coast
Level Contributor
170 reviews
166 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
“not up to peppers standard”
Reviewed 12 June 2009

we pre purchased this accommodation and were a little disappointed to find the room was in a block away from the main hotel area and not what had been indicated to us prior to our visit by friends who had visited previously. The room was Ok but the cleaning left much to be desired with dead bugs left on the floor for the whole duration of our visit of 3 days.
The outside terrace had a wonderful view but was let down by its dirty and un cared for appearance.
To top it off we were advised that there was a corkage charge of $50 per bottle for any BYO wine. In other words if you wanted a drink in your room then you had to buy it from the hotel!!

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank OskarandSunny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

694 reviews from our community

Traveller rating
    530
    123
    25
    11
    5
See reviews for
168
375
6
49
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • Japanese first
  • Any
English first
Cala d'Or, Spain
Level Contributor
117 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 13 March 2009

My wife and I were booked into Peppers Hidden Vale for two nights on a recent trip to Australia. After checking the Peppers Hidden Vale website that describes the accommodation as follows - 31 Deluxe Rooms with Panoramic Views and Large Veranda's.

Imagine our disappointment when we checked into Valley Room no 19 to find ourselves overlooking the access road, car park and front entrance door. No views and no large veranda.

We contacted reception who despite being very polite and helpful were unable to transfer us to a similar room. We were offered an upgraded room for an additional $200.00 but this room had not been cleaned and would have meant a longish wait.

We decided to move on, a real shame as we had been really looking forward to our stay.

Despite this I would recommend Peppers Hidden Vale as the resort looked everything we expected. Just make sure you avoid room no 19 as this clearly does not fit the description of the website and is something Peppers need to urgently address. I understood from a staff member that this was not the first time a guest has been caught out.

  • Stayed February 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank crazypom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
Level Contributor
27 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 25 February 2009

Our small company booked a christmas getaway here and for the cost we expected a bit better. The rooms were old and nothing special (there wasn't even a plug for the bath) while the food was both good and bad. While dinner was lovely, lunch left a bit to be desired - it didn't taste great and there were dead flies in it.

The masseuse was good but the room was a nit 'sterile' and not as relaxing as I would have hoped. The horse riding was also a bit disappointing for someone like me who has ridden before because the horses wouldn't go faster than a walk. We also did archery and clay target shooting which was fun. The problem there was that we had booked 'group activites' which supposedly included tug-o-war and other such things, and all we ended up doing was archery and shooting. To make it worse, most of us had already booked archery and shooting for the next day (at an extra cost) - so we all did it twice.

It was not a horrible holiday, however for the price it was definately not worth it.

  • Stayed November 2008, travelled on business
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank XantheBris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Queensland
1 review
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 January 2009

We purchased a three day package for a getaway through Grays online auctions ( value: rack rate $810.au) . On arrival at the B&B we were told that our meals were extra and not included in the price. Their website advertises as a Five Star B&B Resort and doesn't show a bed only price online so one would presume at least breakfast (cooked for $27p/p or buffett $18 p/p) would be included. Wrong. All of their advertised packages included meals of some description on their website. Ours was valued at $810 and on the website in a cottage room it was $835 for the same with 3 breakfasts and one 3 course al-a-carte dinner for two as well as a bottle of wine and high tea for two. We talked to a duty manager to no avail whilst the general manager sat within earshot and did not even look sideways at us.Great on the public relations the pair of them! A steak (wagyu) cost $48.50 in the restaraunt ,we only wanted to eat part of the cow not buy it. A fifty dollar corkage fee per night to top it off if you want to drink your own alcohol in your room.
Five Star Resort that has style, cracks in the ceiling, noisy airconditioning, dead pot plants, ants in the bath, electric jug was faulty, frog and lizard excretement on the patio chairs and the security insect screen was in need of repair.
On the plus side we had 11 tree frogs to keep us amused at night, brilliant sun rise and sunsets and the local hotels are making a killing selling real food.

  • Liked — The views
  • Disliked — over rated
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
7 Thank Us2Tired
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brisbane
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 5 January 2009

Spent 4 days and 3 nights at this resort and could not find fault with anything. Service was excellent in all aspects. Room, Dining and Staff. All staff were pleasent and attentive from the time we arrived until we left. We will be telling our friends about this hideaway and will be returning there in the very near future.

Darrell Baldwin

  • Liked — The location
  • Disliked — nothing
  • Stayed January 2009, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank dmcdonn3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lennox head
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 December 2008

We had three nights there-midweek-and we couldn't have asked for a more pleasant stay. The staff, esp. Rowena, Amelia, and Anita were fantastic-friendly, courteous, and responsive to every request-they are a credit to the resort and really made the stay truly enjoyable. They are definitely worth more money. The food was first class. The grounds are immaculate, esp. considering the severe drought they are experiencing, and the rooms, while smallish are comfortable and the air-conditioning a welcome relief from the heat. The pool near the dining room while small was a delight as the afternoon turned to dusk. The regular appearance of the 'Boxing kangaroos' each evening added to the country experience.
All in all we would recommend the Resort at this time of the year,(it was the quiet season) as we often felt we were the only ones around. Thank you and we will return.

  • Liked — Wonderful staff who enjoyed their job
  • Disliked — needs more shade /trees around pool
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank lennoxhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gold Coast
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 20 December 2008

My partner and I booked 2 nites for my partners Birthday surprise and getaway/rest. It was a certainly a surprise.
Tried to book on the Peppers Hidden Vale Retreat internet site but booking would not go through. Rang to book and was told to ring back the next day as no one available to take a booking.. On ringing next day was told the room was $100 more per nite than was advertised on their website and and that here was no breakfast included, (also advertised on their site). Person taking booking had no idea of what was advertised and took half a day to check it out. Eventually got this sorted with someone ringing me back later that day to confirm rates on website were (amazingly) correct. Warning bells should have started ringing right then. On checking in I was given a very quick tour of the dining/lounge areas and given a map & key to our room which I was told had lovely views of the lap pool and surrounding mountain areas. Our Valley Room was quite a shock, very hot on arrival and the room did not even have one window with the exception of the bathroom window which was jammed shut. If you had the door closed you could not see outside your room at all. Room reminded me of our broom cupboard at home. Room was very small, the bed just fitted in and you had to step in the room and close the door to get around it and in to the room. No large veranda, no views of scenery, mountains, lap pool, or anything at all except the car park area. The cottage we stayed in had one entry off the car park for the 4 Valley rooms it contained and a sitting room/kitchen area. It had a hallway with the rooms branching off. The other 3 rooms had double doors opening out on to a verandah. Our room (19) had a door opening on to the public entrance/steps to the cottage and view of the carpark area. It was very hot and when we arrived the room was hot with the aircon on but barely working. The aircon gave up shortly after, as did the aircon to the other rooms in the cottage according to our fellow guests. The only way to get some fresh air was to open the door to the public hallway or to the public entrance to the cottage. Sleeping here with a door open to the passing public and with no privacy at all was not an option so we checked out 2 hours after arrvial. Previous to checking out I asked to be moved to another room and was advised there were other rooms vacant but they had not been cleaned and that the cleaners had left for the day. I was offered an upgrade/another room for the following day but was told this would not be available until around midday after cleaning. On checking out neither the receptionist or the General Manager sitting very closely behind asked why we were leaving or showed the the least bit of interest or concern that we were checking out a couple of hours after arrival. No one asked why. Lady on reception offered our deposit of 1 nite back without hesitation and we left. We can only presume from this lack of reaction/concern that this scenario must have occurred before. We had planned to stay at Peppers Seven Spirit Bay next year but after this experience we would not risk staying site unseen at a Peppers retreat/resort/hotel again.

  • Liked — Nothing
  • Disliked — Small room with no window at all, no aircon working
  • Stayed December 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank FritzieGoldCoast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Also consider these accommodations in or near Grandchester
14.1 mi away
Woodlands of Marburg
Woodlands of Marburg
#1 of 1 in Marburg
41 reviews
19.0 mi away
Quest Ipswich Serviced Apartments
19.2 mi away
Oaks Aspire Apartments
Oaks Aspire Apartments
#5 of 7 in Ipswich
164 reviews
Show Prices
Show Prices
Show Prices
19.2 mi away
Metro Hotel Ipswich International
20.6 mi away
The Bunyip Scenic Rim Resort
10.4 mi away
Porters Plainland Lockyer Valley B&B
Show Prices
Show Prices
Show Prices

Been to Spicers Hidden Vale? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Spicers Hidden Vale

Property: Spicers Hidden Vale
Address: 617 Grandchester Mt Mort Rd, Grandchester, Ipswich, Queensland 4340, Australia
Region: Australia > Queensland > Brisbane Region > Ipswich > Grandchester
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Grandchester
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Spicers Hidden Vale 4*
Number of rooms: 31
Official Description (provided by the hotel):
Just an hour from Brisbane set on a stunning 12,000 acre property, Spicers Hidden Vale is a true hidden gem. The retreat is centered around a stunning historic homestead with wide verandas providing views over the little Liverpool Ranges and infinity rock pool. Hatted restaurant Homage is housed inside the homestead where a dedicated team of chefs create masterpieces based entirely on local produce. The original barn is still standing and has been restored, now a place to lounge and relax by the fire, or have beverage or two looking out over the 89 bed market garden. You can set your own pace - for those wanting to relax, there are picnic points, Spa Anise Day Spa, and two beautiful pools with mountain views to relax in. For those wanting a faster pace, there are mountain bike and bush walking trails, 4WD property tours, laser clay and archery. Being a nature refuge, the land is abundant with native wildlife including hundreds of Kangaroos and Wallabies and regular koala sightings. Spicers Hidden Vale has 31 rooms. Choose from Valley View Rooms which overlook the mountains, each with their own private veranda, Heritage suites which stand alone and have their own spa, a cottage for 4, 8 or even 12 guests or for the ultimate experience, Luxury suites which are stand alone, with spacious lounge, spa and private veranda. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline, TripOnline SA, Evoline ltd and HotelQuickly so you can book your Spicers Hidden Vale reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Spicers Hidden Vale Hotel Grandchester
Peppers Hidden Vale Grandchester
Spicers Hidden Vale Grandchester, Australia - Queensland

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing