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“Not good service, restaurant a rip off”

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Kangaroo Island Seafront
Ranked #1 of 1 Hotels in Penneshaw
London, United Kingdom
Level Contributor
87 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 92 helpful votes
“Not good service, restaurant a rip off”
Reviewed 3 March 2011

Firstly anyone undecided about visitng Kangaroo Island, you must go it was the best part of our whole trip!
The hotel is basic and very outdated. The restaurant looks like a canteen but has ridiculous priced food for very small portions, I was starving after I finished dinner. Breakfast was an absolute joke, I have never seen such a poor spread before toast and cereal only! There is no where else to eat in Penneshaw!
The rooms are not very comfortable and don't give a very exciting view of the sea. The penguin colony is very close to the hotel and I could imagine in breeding season it could
very difficult to get any sleep as they are active at night. The wind howled under our bedroom door all night, which was very annoying. Our shower head was broken and spewed water in every direction. We complained the next morning and asked for it to be fixed while we were out for the day, nothing was done about it. When we went to complain at 8.10pm there was no one on reception despite it says it is manned until 8.30pm, so we dialled 9 on the phone as it says to and the handset phone just rang and rang behind the desk. We went to find the receptionist and found her hiding in the dark in a room on her mobile. When we stood staring at her in horror she asked was there a problem? Said yes our shower was still broken, she said someone would be with us in a minute and went back to her phone call. I said it is not good enough you are the receptionist and are the only person around so deal with it now. She finally came to reception 10 mins later and said she had finished work but out of the goodness of her heart would help us and gave us keys to another room. I complained about her in the morning, she hadn't finished work and was slacking, not good enough.

I would not stay here again.

  • Stayed February 2011, travelled as a couple
    • Value
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Helpful?
3 Thank Firefly51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, General Manager at Kangaroo Island Seafront, responded to this review, 6 March 2011
The management at the Seafront Resort would like to acknowlwdge the following feedback. As you can understand being on an Island it is hard to get parts quickly, but now we are happy to say that all the shower heads in the oceanfront rooms have all been replaced and fixed. We can also garentee that you can not hear the Penguins at night, and in fact the penguin centre is 300meters away from the property. Lastly the receptionist in question was off duty when she was on her phone and she tried to assist with the shower after her shift was finished. We thank all our guests for their feedback and fix issues as they come up.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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378 reviews from our community

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Rating summary
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
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Dorset
Level Contributor
65 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed 11 January 2011

We had a garden room. Nice size and well equipped. Restaurant OK but a little expensive. You must try the fish shop towards the ferry. Gourmet experience from excellent chef - used to work at the Ivy in London. Doesn't look anything but wow!!

  • Stayed December 2010, travelled as a couple
    • Value
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Helpful?
1 Thank youngandfiftyish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 January 2011

I'll say this upfront. We did not see many kangaroos on Kangaroo Island. KI was marketed as the "Galapagos" of Australia. Having visited the Galapagos I will confess, I was disappointed in the human to animal ratio on KI. Turns out, most of the animals are nocturnal, so you may want to consider a night tour for viewing. Once we got over our disappointment of the limited wildlife viewings, we utterly enjoyed our two day stay on KI. Very unique experience, and great accomodations at KI Seafront Resort. Large rooms, cute restaurant. Great location right on the water.

  • Stayed August 2010, travelled with friends
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    • Cleanliness
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Helpful?
Thank Travelbug1427
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Midlands
Level Contributor
354 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
Reviewed 8 December 2010

Only a few minutes from the ferry terminal at Penneshaw this hotel is ideally situated for getting to and from the mainland. Our ocean view room was large and had a small terrace. Maybe it could have done wth some updating, but was functional except that there was no plug for the sink. The hotel was close to the shops, pub and penguin colony. the restaurant was good and had a reasonable choice of food. Breakfasts were good. The staff were happy to help e.g. posting cards. The weather wasn't good whilst we were there, but the staff always had a smile. Good value in the category

  • Stayed October 2010
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank OldieEastMidlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney Australia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 November 2010

only 300 metres from ferry, north facing balcony with roses to smell every morning and a relaxing seaview, large room, attached restaurant and host excellent , try the dessert with yuzu !
nice pool area and bbq
minigolf great layout but very rundown

  • Stayed November 2010, travelled as a couple
    • Value
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Helpful?
Thank rogerm47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sydney
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 30 June 2010

My husband and I finally made the trip to KI and decided to stay in Penneshaw initially because we were coming in on the ferry. Then we changed our minds and flew in but had already paid for the accommodation. Glad we had. Penneshaw is a great village and very comfortable with beautiful walks around the area. The KI Seafront Resort was in an ideal location. We stayed in a villa which was very good. The bed was extremely comfortable and the villa was spacious. The only draw back was the sofa. It was not very comfortable to sit on. The kitchenette had not been used in awhile and needed a good scrub.
The restaurant was great and we highly recommend it to anyone who visit there. Yes they may close early, but when you are in a small town you should be able to do this if there are no customers! We had the best King George Whiting ever and the scallops should not be missed either.
A tip of the hat to the restaurant as it will pull in more customers in the future.

  • Stayed June 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank foodie62Sydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Adelaide
1 review
Reviewed 21 June 2010

My Partner and I went to KI for a long awaited romantic weekend. The KI Seafront Resort was exactly what we wished for. Room, view, staff were wonderful. The Sorrentos was a beautiful place to eat with a great menu to choose from. Thank you!!!

  • Stayed May 2010, travelled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank AdelaideHels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Kangaroo Island Seafront

Property: Kangaroo Island Seafront
Address: 49 North Tce, Penneshaw, Kangaroo Island, South Australia 5222, Australia
Phone Number:
Region: Australia > South Australia > Kangaroo Island > Penneshaw
Amenities:
Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool
Hotel Style:
Ranked #1 of 1 Hotels in Penneshaw
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Kangaroo Island Seafront 4*
Number of rooms: 28
Official Description (provided by the hotel):
The Seafront is perfectly situated in Penneshaw - Gateway to Kangaroo Island, and overlooks the magnificent Backstairs Passage. Kangaroo Island is totally unspoilt with white beaches, stunning coastlines and home to an abundance of wildlife. If you're looking for four-star accommodation in an idyllic setting, this is surely the place, located on the Esplanade just 500 metres from the Sealink Ferry Terminal. The Kangaroo Island Seafront has 16 rooms and 12 Villas.....Choose from the 4star Sea Front Rooms with spectacular views and private balcony, 4star Sorrento's rooms located upstairs in the original guest building or the sanctuary of our Deluxe Villas. Bringing the family? Why not stay in one of our 1, 2 or 3 bedroom Villas. FREE WiFi for all our guests ... more   less 
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Also Known As:
Kangaroo Island Seafront Hotel Penneshaw
Kangaroo Island Seafront Penneshaw

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