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“Too busy at times”

Kangaroo Island Gateway Visitor Information Centre
Book In Advance
More Info
US$341.46*
and up
2-Day Kangaroo Island Adventure Tour from Adelaide
Ranked #3 of 11 things to do in Penneshaw
Certificate of Excellence
More attraction details
Attraction details
Recommended length of visit: <1 hour
Owner description: Kangaroo Island's only Accredited Visitor Information Centre (VIC) offers a one-stop shop for transport, accommodation and attraction bookings prior to arrival and once on-island. Included at the VIC is a well-stocked souvenir shop including local Kangaroo Island produce and product. Contact us today to start planning your Kangaroo Island visit. ... just across the water, but a world away!
Useful Information: Bathroom facilities, Wheelchair access
Sydney, Australia
Level Contributor
20 reviews
9 attraction reviews
common_n_attraction_reviews_1bd8 18 helpful votes
“Too busy at times”
3 of 5 bubbles Reviewed 9 May 2014

When we arrived off the ferry our first port of call was the visitors centre... along with everyone else from the ferry. It seemed crazy, then, for the Visitor Centre to only have one staff member on, resulting in long queues of people all with numerous questions about their upcoming holiday.

Visited May 2014
Helpful?
Thank Alaine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIGVIC, Front Office Manager at Kangaroo Island Gateway Visitor Information Centre, responded to this review, 7 June 2014
Dear Alaine B,

Thank you for taking the time to not only give feedback for other travellers but to us at our Centre.
We apologise if the centre 'seemed crazy' whilst you were in here. We have been trained to deal with larger volumes of customers (especially in the busy season) with only one staff member - but obviously more training is required. Unfortunately due to costs, we are unable to put on more staff. Generally customers are happy to browse through our centre looking at brochures, souvenirs, maps etc and then come to the counter for more information once the volume has died down.
We hope you had a fantastic holiday on Kangaroo Island and hopefully will see you again in the future :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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121 reviews from our community

Visitor rating
    62
    36
    15
    5
    3
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Russian first
  • Any
English first
Brisbane, Australia
Level Contributor
328 reviews
148 attraction reviews
common_n_attraction_reviews_1bd8 120 helpful votes
“An information centre that guided us the way on the island”
3 of 5 bubbles Reviewed 13 April 2014

Me and a friend walked to this place to get information on what to do on Kangaroo Island, the staff was helpful and explained to us what was and wasn't open, as well as the nearest convenience stores and ATM machines for withdrawing money. It does what it's designed to do.

Visited April 2014
Helpful?
Thank Toan N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIGVIC, Front Office Manager at Kangaroo Island Gateway Visitor Information Centre, responded to this review, 7 June 2014
Dear toannguyenaustralia,

Thank you for taking the time to not only give feedback for other travellers but to us at our Centre.
We hope you had a fantastic holiday on Kangaroo Island and hopefully will see you again in the future :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brisbane, Australia
Level Contributor
49 reviews
13 attraction reviews
common_n_attraction_reviews_1bd8 20 helpful votes
“Dealt with my compaint so well”
5 of 5 bubbles Reviewed 24 March 2014

Had a problem with some accomodation, and they listened to my complaint, took it very seriously, cared about it and dealt with it. I got a very positive result and they care about the island so much

Visited March 2014
Helpful?
Thank Julee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIGVIC, Front Office Manager at Kangaroo Island Gateway Visitor Information Centre, responded to this review, 7 June 2014
Dear Julee H,

Thank you for taking the time to not only give feedback for other travellers but to us at our Centre.
We hope you had a fantastic holiday on Kangaroo Island and hopefully will see you again in the future :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne, Australia
2 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
“A great holiday destination”
4 of 5 bubbles Reviewed 3 March 2014

We stayed 2 days in Kanagroo Island and enjoyed every moment. Key Attractions are: 1. Penneshaw ( Beautiful beaches ) 2. Seal Bay 3. The Cave 4. Sand Scating 5. Remarkable rock ( Must see ) 6. Admiral Arch 7. Penguine centre....

Visited February 2014
Helpful?
2 Thank Farukh R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIGVIC, Front Office Manager at Kangaroo Island Gateway Visitor Information Centre, responded to this review, 7 June 2014
Dear Farukh R,

Thank you for taking the time to not only give feedback for other travellers but to us at our Centre.
We hope you had a fantastic holiday on Kangaroo Island and hopefully will see you again in the future :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
Level Contributor
4 reviews
4 attraction reviews
“Friendly helpful staff”
4 of 5 bubbles Reviewed 11 February 2014

The staff here are so friendly, knowledgeable and helpful. We had pretty much planned the week on the first day, and had all of the bookings made for us. The only problem I did experience here though was when booking the Ocean Safari and KI Outdoor Action Quad Tour, they were unable to call or text an international number to let us know of any change of circumstance. So this meant I had to call each of the activities the day before myself to confirm, which for us wasn't much of a problem but just a caution.

Visited February 2014
Helpful?
Thank RayJones84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KIGVIC, Front Office Manager at Kangaroo Island Gateway Visitor Information Centre, responded to this review, 7 June 2014
Dear RayJones84,

Thank you for taking the time to not only give feedback for other travellers but to us at our Centre. We apologise for not being able to re-confirm your tours due to you having an International Mobile Phone - unfortunately our phone service does not allow this.
We hope you had a fantastic holiday on Kangaroo Island and hopefully will see you again in the future :)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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