We stayed here for 8 nights and couldn't have been more disappointed with the hotel itself, the breakfast and the staff. The hotel is very tired and in need of a complete overhaul, evidenced by threadbare carpets and the tiles and grab rail falling on me while bathing at 6am one morning. We were moved to an obviously refurbished room with new carpet and furniture, however, the new bathroom did not have a bath and there was no where to place the soap. I refused to throw it on the floor, so it was a little inconvenient to have to get out of the shower to put the soap on the vanity before finishing. The week-day breakfast left a lot to be desired and we were charged for extra breakfasts which we didn't have. However, the weekend buffet breakfast was much better. The cleaning staff obviously can't read "do not disturb" signs and left messages about needing to clean the room when it had already been cleaned. Also, there is no elevator! We were on the second floor with a lot of luggage and it was two flights down to the car park. Very exhausting! To give reception their due, they did sort out the overcharges, however, it did take quite some time to do so. And there phone system is very peculiar - we were advised that when the light is flashing there is no message, so when it went solid on our last night, I asked how to retrieve the message. I was then told that there is no message, the phone system is old and outdated, and no matter what the light does, there will be no messages unless you set-up a mailbox. Just another thing to raise your eyebrows at!
- Official Description (provided by the hotel):
- The Quality Hotel Manor offers boutique accommodation just 20 mins from Melbourne, a short drive from the Dandenong Ranges and Yarra Valley. We provide a 24-hour Reception, 24-hour room service and complimentary undercover parking. We boast 34 spacious suites and 2 executive spa suites, with contemporary decor and a variety of added features. We have a fully licensed Restaurant open 7 nights a week, conference facilities, as well as a 24 hour business centre. ... more less
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