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“WOW WOW and then some more WOW!!”
Review of Balinese Retreat

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Balinese Retreat
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“WOW WOW and then some more WOW!!”
Reviewed 26 June 2010

As someone who has stayed here a number of times for different special occasions, I cannot fault this establishment. The surrounds are spectacular leading to the room. Then upon entering the room a sense of relaxation overcomes you. The heated floors are a nice touch. The bathroom with a gorgeous view over gardens adds even more tranquility to the oppulence of the spa. The banquet was enormous - enough food for four. The bedding was extremely comfortable and we had one of the best nights sleep in a long time. Breakfast was provided in the fridge with a great selection of fresh produce. It was lovely eating breakfast over the water and watching the wildlife around us. The massages that had been organised for us were magnificent. My husband and I have travelled to many destinations across the world. We have stayed in many 5 star resorts and the Balinese Retreat exceeded our expectations. Anybody that would like to have an indulgent, romantic weekend away would not be disappointed with the Balinese Retreat.

  • Stayed May 2010, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tmac68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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39 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Melbourne
Level 4 Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 14 March 2010

We booked to stay at the Balinese Retreat for our first year anniversary. We were very excited and thought the $1400 price tag for one night was steep, but that it would be amazing and worth the price.

The venue itself was beautiful. It was very unique and special and we had a lovely time. However, unfortunately the lack of attention to detail and service really ruined the stay for us. Some of the things we thought weren't indicative of the price:
- No personal service (a letter addressed to Deborah & partner) in the room - as there is only 3 guests at any one time, this was not really acceptable
- The special lanterns that create the atmosphere weren't turned on, even after asking
- no crockery or cutlery to be found - eventually found in the dishwasher - not unpacked from the last guests
- the spa was terrible - it was so bad we thought it was broken, but when we called the owner down to look at it, she explained that was the best it could do 'because a larger pump is just too expensive'
- massage treatments (at additional expensive cost) were below average
- no late check out - not allowed to even ask as the answer is no
- owner complained when I went to pay by credit card that she would get stung with credit card charges
-owner couldn't remember why we were there (again, only ever 3 guests at a time, so this little stuff was important especially for the price)

The most disappointing thing however, was that I have provided feedback twice to the owners on our stay, which was really polite and very supportive and was given in a very positive spirit and yet they have never even acknowledged the feedback or provided any kind of response. Frankly, as I explained in my feedback, that at such premium prices, you expect both lovely surroundings and terrific service. In ths instance, the venue itself was beautiful but the service was terrible, and this has been compounded by the lack of care in any kind of reponse to the feedback provided.
I would recommend this if you were paying $300 for the night - not $1300.
Overall, the lack of service and care tuins what cold have been a beautiful and special getaway.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
13 Thank Deborah73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Balinese Retreat

Property: Balinese Retreat
Address: 14 Mountain Cres, Montrose, Victoria 3765, Australia
Region: Australia > Victoria > Montrose
Hotel Style:
Ranked #1 of 1 Speciality Lodging in Montrose
Number of rooms: 4

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