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PARKROYAL Melbourne Airport
Ranked #2 of 7 Hotels in Tullamarine
Certificate of Excellence
Reviewed 28 July 2014

From checkin to drinks in the bar and also dinner in the restaurant the service and food was exceptional my room was great spacious and I had a nice view looking over the airport a most enjoyable stay

  • Stayed: July 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
1  Thank Pamela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 28 July 2014

Dear Pamela H,
Thank you for taking the time to share your recent positive experiences. I am delighted that you enjoyed so many aspects of your stay, in particular the service you received throughout the hotel. I have passed your feedback on to the team to congratulate them on job well done. I look forward to welcoming you back for another most enjoyable stay.
Kind regards,
Craig Syphers

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Reviews (2,326)
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1,552 - 1,558 of 2,326 reviews

Reviewed 27 July 2014

My third stay in 18 months prior to overseas travels. The location is what keeps me coming back. For an early long haul flight staying at the Parkroyal means I can have extra zzzz, instead of driving through traffic and arriving rushed and stressed. I love just walking out of the hotel and across the walkway to check-in for my flight. The first stay wasn't brilliant but since then it has been great. The room was clean and still well presented, I love the large bathroom with separate bath and shower. We joined their loyalty program which gives us an upgrade and free internet - bonus!

  • Stayed: June 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Ashjay40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 28 July 2014

Dear Ashjay,
Thank you for sharing your recent PARKROYAL experience with your fellow travellers. As a loyal guest, I am delighted that you enjoyed a great stay with us again and am pleased that you have joined our GHA loyalty programme. I look forward to the next opportunity to welcome you back to the hotel.
Kind regards,
Craig Syphers

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Reviewed 26 July 2014

Don't expect anything special from this hotel. You are paying for the convenience of being so close to the airport and nothing else.
Not asked if we needed help with our bags at check in.
Waited a long time to be seated at the restaurant for dinner, however meal came out fairly quickly and was delicious. Breakfast was also delicious with a large selection to choose from (though you would hope so at $25 per person)
We had a runway veiw room. I would not bother with this again as the room we had was not high up enough to be able to see plans land or take off. Could only see virgin planes taxi.
Bathroom was a bit grubby, shower very close to toilet. Also some soap scum at bottom of shower and a loose cracked tile which is sure to cause trouble as some stage soon.

Best this about Hotel is that it is so close to the airport and the bed is divine.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank C W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 28 July 2014

Dear C W,
Thank you for taking the time to write a review on your most recent stay. I am delighted that you enjoyed not only our location, but your delicious meals in Airo for dinner and at breakfast as well as our bespoke pillow top beds for a great night’s sleep. We take all feedback from guests in the constructive manner intended and thank you for highlighting your concerns. I was disappointed that we did not exceed your expectations and have passed your comments on to the relevant managers to follow through. I do hope that we have another opportunity to welcome you back.
Kind regards,
Craig Syphers

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Reviewed 24 July 2014

Apart from the dreaded parking situation at Melbourne's finest airport, we found the ParkRoyal an excellent choice for staying, a little confusing trying to find the bridge to the airport, apart from the long walk it was easy.

  • Stayed: June 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Christopher D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 25 July 2014

Dear Christopher D,
Thank you for your review. I am pleased that you enjoyed an excellent stay with us. You will be pleased to note that we also offer packages that include parking which are available on our website. I look forward to welcoming you back again.
Kind regards,
Craig Syphers

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Reviewed 24 July 2014

We're staying at the hotel again - it's become a habit to stay here when we have an early flight the next day.

Our check-in was quick and efficient, and Nicholas was very friendly. The room upgrade was very much appreciated- the runway views are fantastic, and the room is spacious and well-appointed.

We had dinner in the restaurant and both had great meals. Monika and the other servers we interacted with were courteous and attentive, giving terrific service.

This stay is the start of a wedding anniversary holiday, and the hotel's giving us a great start to the trip. We'll definitely stay again.

Room Tip: Runway rooms offer a great view, and are also well soundproofed.
  • Stayed: July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank Terri-anne K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 25 July 2014

Dear Terri-Anne K,
Thank you for taking the time to share your review following your recent stay at PARKROYAL Melbourne Airport. I was delighted to read that you, once again enjoyed a great nights’ stay with us and great start to your anniversary trip. I have passed on your positive comments to our team to congratulate them on a job well done and thank you for acknowledging our team, in particular Nicholas and Monika. The team and I look forward to welcoming you back again and again.
Kind regards,
Craig Syphers

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Reviewed 24 July 2014

Stayed here for just 5 hours while waiting for our flight back to Darwin from Queenstown, NZ. Since we have kids, we have to stay in a hotel for them to rest and take a nap. We love our room overlooking the airport where we can see the planes landing and taking off. The bed is so comfortable. We overall had an enjoyable stay! We'll definitely be back here. :)

  • Stayed: March 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank Wednesday D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 25 July 2014

Dear Wednesday D,
Thank you for sharing your review. I am pleased that you enjoyed a restful stopover with the family. We aim to take the hassle out of flying and am delighted that you found your experience so accommodating. I look forward to welcoming you back again soon.
Kind regards,
Craig Syphers

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Reviewed 23 July 2014

Not cheap, but then you get what you pay for in terms of convenience. Short walk out of terminal into comfortable bed for the night. Overnight dinning (arrived late) was a bit limited in choice, but of good quality and substantial portions. Breakfast was excellent. All in all an easy and efficient option for doing the whole airport short stay thing. Clean and nice ambience for an Australian airport hotel.(airport rental car area directly underneath the hotel).

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pan Pacific Hotels Group
Thank Matthew P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Craig S, General Manager at PARKROYAL Melbourne Airport, responded to this reviewResponded 25 July 2014

Dear MatthewP,
Thank you for taking the time to review PARKROYAL Melbourne Airport. I was delighted to read that you enjoyed so many aspects of your stay from our high quality overnight dining options and our breakfast selections to the ease and convenience of our location and service. I look forward to welcoming you back again to the hotel.
Kind regards,
Craig Syphers

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PARKROYAL Melbourne Airport

Address: Arrival Drive, Melbourne Airport, Tullamarine, Victoria 3045, Australia
Phone Number:
Region: Australia > Victoria > Greater Melbourne > Tullamarine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 7 Hotels in Tullamarine
Price Range: £139 - £228 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — PARKROYAL Melbourne Airport 4.5*
Number of rooms: 276
Official Description (provided by the hotel):
Welcome to the PARKROYAL Melbourne Airport Hotel. Feel connected at a hotel linked directly to the Melbourne Tullamarine Airport. PARKROYAL Melbourne Airport offers an unrivaled connection to Melbourne Tullamarine Airport. Rest before a flight or refresh yourself before heading home at our hotel, conveniently located adjacent to the airport with 276 spacious guest rooms. Enjoy city skyline and runway views then walk directly to the terminal via skybridge from the PARKROYAL Melbourne Airport Hotel. Our friendly PARKROYAL people are on hand to help you discover the area’s best kept secrets. You’re just minutes away from Melbourne’s top sights and attractions. Explore the local neighbourhood or take a 10 minute drive to discover the popular Sunbury Wine Region. Or venture a little further to experience the hustle and bustle of Melbourne city centre, a haven of secret cafes, fashion finds and lush parklands just 20 minutes away. ... more   less 
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Also Known As:
Parkroyal Melbourne Airport Hotel Melbourne

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