I would have rated this a 5 star if not for the front desk staffs. They seriously needed training in customer service. The Aussie lady at the check in front desk reminds me of those immigration officers in most airports. No smile, just business. Likewise, during check out, I greeted another front desk staff, also an aussie lady, but was told to wait as she was too busy sorting her paperwork. All this without even an eye contact. Amazing!
The saving grace was the staffs at the club room. Very courteous and willing to strike conversation.
The room is great . Very clean, modern and a good view of the ocean. It really feels 5 star , if not for the bad customer service.
- Official Description (provided by the hotel):
- Rendezvous Hotel Perth Scarborough is the essential beachside destination overlooking the sparkling blue Indian Ocean and beautiful Scarborough Beach with fully renovated guest rooms and suites. Only 30 minutes from the airport and 15 minutes from Perth's central business district, you have the beach at your doorstep and easy access to the area's main attractions. Enjoy one of the 336 luxuriously renovated rooms and suites featuring smart design and modern technology. Our first-rate facilities include wining and dining options in the hotel's restaurant and bar, plus quality leisure facilities including a lagoon-style pool, fully equipped gymnasium and Vanilla face+body spa. If you are planning an event, Rendezvous Hotel Perth Scarborough provides tailor-made packages for up to 680 guests in facilities including 26 event spaces. ... more less
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- Also Known As:
- Rendezvous Observation City Scarborough
- Hotel Rendezvous Observation City