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“Overnight Stay”

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Sunmoon Boutique Resort
Ranked #4 of 6 Hotels in Scarborough
Fremantle, Australia
Level 6 Contributor
149 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Overnight Stay”
Reviewed 6 July 2014

Stayed on a Saturday night after a function in the same resort. We were out the back as we used a coupon deal. The room was neat and clean as was the bathroom. They had block out curtains that worked really well. It was a bit noisy as the car park was below us and car doors seemed to be closing a lot. The pool area was lovely. Try to get a balcony room with a sea view.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Sandra G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John H, Front Office Manager at Sunmoon Boutique Resort, responded to this review, 16 July 2014
Dear Sandra G,

Many thanks for the feedback you provided following your recent stay at Sunmoon Boutique Resort.

I am glad to hear that you enjoyed your stay with us and that you especially found the pool area to be lovely.

In regards to the noise, I do apologise for the inconvenience, hopefully we will see you at Sunmoon again so we can find you a room that is located in a quieter area.

Once again, thank you for your kind comments, they were truly appreciated.

Kind regards,
Romina
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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296 reviews from our community

Traveller rating
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    48
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (81)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Geraldton, Australia
Level 4 Contributor
25 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 June 2014

I was unwell following a medical appointment and a long trip to Perth and the staff could not have been kinder, upgrading my room, carrying my bag, installing me into my room and then checking to see if I was ok. I was even offered room service meals without the extra charge to assist me.
The bed was very comfortable and I had no problems getting a really good night's sleep.
The room was clean, comfortable and had everything I needed.
Checking in and out was a breeze.
And the resort is located so very conveniently on West Coast Highway.
Oh - and the view over the ocean .....
Across the road are coffee shops and eateries on the beach - but I ate from the restaurant and the food and service were amazing.
Will be staying again when I am next in Perth.

Room Tip: The hotel itself is beach and street side or away from the street/beach. My room was opposite the b...
See more room tips
  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Su D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John H, Front Office Manager at Sunmoon Boutique Resort, responded to this review, 16 July 2014
Dear Sufromgeraldton,

Many thanks for the wonderful feedback you provided following your recent stay at Sunmoon Boutique Resort.

I am delighted to hear that you enjoyed your stay, and am so glad that the team made your stay comfortable following your appointment; everyone was thrilled to hear how happy you were with the service you received.

I look forward to seeing you at Sunmoon when you are in Perth next, and once again, thank you for your lovely comments.

Kind regards,
Romina
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Melbourne
Level 6 Contributor
114 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 23 June 2014

This was a great place to stay for a couple of nights. Rooms are small but well kept. It's noisy on the street side during the night. Staff are friendly and there's good parking. Beds are comfortable. Didn't try the pool or the restaurant. Our room the ocean view was very slight. But all and all great value. We stay on a discount voucher.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dare2burbest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John H, Front Office Manager at Sunmoon Boutique Resort, responded to this review, 26 June 2014
Dear dare2burbest,

Many thanks for the feedback you provided following your recent stay at Sunmoon Boutique Resort.

I am delighted to hear that you enjoyed your stay, and the team were very happy to receive the kind comments about the service you received.

Hopefully we can welcome you back again soon, and perhaps you can sample some of the fine cuisine at Sunmoon Restaurant & Bar. Further to this, we would do our best to accommodate you in a room with the least possible noise disturbance.

Once again, many thanks for your wonderful comments, and we look forward to welcoming you back to Sunmoon in the future.

Kind regards,
Romina
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Groningen, The Netherlands
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 27 May 2014 via mobile

Room was clean, but I would ask for another room during the Australian summer, it was under the roof and the windows could not be opened. But the room had aircon, and was clean.
Continental Breakfast buffet was limited. Pricing in the restaurant is a bit steep.

Stayed May 2014, travelled on business
Helpful?
1 Thank Jurjen-Bos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John H, Front Office Manager at Sunmoon Boutique Resort, responded to this review, 26 June 2014
Dear Jurjen-Bos,

We are very grateful for your comments and feedback following your recent stay at Sunmoon Boutique Resort.

Thank you for your comments regarding the room you booked which was a Queen Hotel Room. The particular room you were assigned is one of 3 Queen Hotel rooms in the hotel that are loft style. These rooms are bigger than the standard Queen Hotel Room, and many guests do prefer the extra space, though the room is not to everyone liking understandably due to the same concerns you have mentioned. We do hope to have the opportunity to have you stay with us again, so we can ensure you are accommodated in one of our standard Queen Hotel rooms next time.

We do take on board your comments regarding the continental breakfast buffet and restaurant pricing and will pass this feedback onto our Head Chef and Food & Beverage Manager. On a positive note, I am glad to hear you found the cleanliness of the hotel to be of a good standard.

Once again, many thanks for your comments and we hope to be able to welcome you back to Sunmoon again in the future.

Kind regards,
Romina
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Syd
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 May 2014 via mobile

Not knowing Perth region found sunmoon resort , Rooms very dated , facilities poor, looks much better on website than in real life, would be ok if cost is around $115.00 per night instead of $173.00 rip off price they charge,Last time I was in Perth stayed at Hilton for less money.
They also have the hide to charge for secure parking.

Stayed May 2014
Helpful?
1 Thank D H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John H, Front Office Manager at Sunmoon Boutique Resort, responded to this review, 26 June 2014
Dear DH,

We are very grateful for your comments and feedback following your recent stay at Sunmoon Boutique Resort.

We appreciate your comments on the hotel and are sorry that you were not satisfied with the accommodation. It is a shame that you found the rooms dated; perhaps the style of room is not to everyone’s taste, though we find most are quite happy with the room decor. Further to this, it is surprising to hear that you found the facilities poor. We have a pool, gym and restaurant on site that are available for use to all of our guests, and for a small property of 45 rooms the facilities are quite sufficient.

You will find that secure parking is charged at most establishments in Perth and the surrounding metropolitan areas, and we charge a competitive rate, which If pre-booked, is further discounted.

Once again, we do appreciate your feedback and take this all on board, and we hope that you might try one of our other room types on a future stay.

Kind regards,
Romina
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Scarborough hotels

Perth, Australia
Level 5 Contributor
50 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 28 April 2014

The rooms don't look as good as they do in the photos but they are still the same just older looking. The downside was one bathroom and toilet In a family room and it was next to the bedroom downstairs so you could hear everything which is not nice specially when one of us ended up sick. The kitchen is good. Balcony is nice. Beds are good and clean. Sitting down at night is uncomfortable as you have dining room chairs to sit on as only 3 people sit on the fold out sofa which is really uncomfortable. Pools nice but really cold. Great location

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JaydeEvans
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John H, Front Office Manager at Sunmoon Boutique Resort, responded to this review, 15 May 2014
Dear JaydeEvans,

We are very grateful for your comments and feedback following your recent stay at Sunmoon Boutique Resort.

We do take on board your comments regarding the room furniture and bathroom location, and whilst the bathroom situation cannot be changed, we will possibly look into alternative furniture arrangements in the future.

On a positive note, I am glad to hear you found the kitchen, balcony and cleanliness to be of a good standard, and enjoyed the location of the hotel.

Once again, many thanks for your comments and we hope to be able to welcome you back to Sunmoon again in the future.

Kind regards,
Romina
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Level 6 Contributor
287 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 18 April 2014

Good Resort, with good facilities and clean spacious rooms. Great restaurant, service was good and food was superb, close to the beach and shops as well, would recommend the resort, for all sorts of travel.

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Simon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
John H, Front Office Manager at Sunmoon Boutique Resort, responded to this review, 15 May 2014
Dear Simon H,

Many thanks for the feedback you have provided following your recent stay at Sunmoon Boutique Resort.

I am delighted to hear that you enjoyed your stay, as well as your experience at Sunmoon Restaurant & Bar, and the team were very happy to hear that you found the service to be superb.

Once again, many thanks for your wonderful comments, and we look forward to welcoming you back to Sunmoon in the future.

Kind regards,
Romina
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sunmoon Boutique Resort

Property: Sunmoon Boutique Resort
Address: 200 West Coast Hwy, Scarborough, Stirling, Western Australia 6019, Australia
Region: Australia > Western Australia > Greater Perth > Stirling > Scarborough
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 6 Hotels in Scarborough
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sunmoon Boutique Resort 4*
Number of rooms: 45
Official Description (provided by the hotel):
Sunmoon Boutique Resort is a 4 star resort located just a minutes walk from Perth's beautiful Sunset Coast and Scarborough Beach. Located only 15 min drive to Perth CBD, the Sunmoon offers a great option for Northern Suburbs Corporate guests with offices in Osborne Park, Innaloo and Balcatta. Holiday guests will enjoy the environmentally friendly design with water features, lush tropical gardens, fish ponds, swimming pool, licensed restaurant open for breakfast and dinner with function & conference facilities available. With 45 hotel style or self contained rooms, some with spas or balconies the Sunmoon is suitable for both the holiday maker & business traveller and offers a resort style outdoor swimming pool, gym and full hotel facilities. ... more   less 
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Also Known As:
Sunmoon Hotel Scarborough

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