We have been coming to this hotel for years and have always had a great time. Alas not this year, we booked really early for our family of four. We arrived and were promised the room would be available in thirty minutes. Two hours later we finally get to the room to find it only sleeps three. Woman at the front desk just kept telling me they didn't have a roll away. At least the manager found a rollaway, but we are now stuck in a small crappy room.
Feel very let down and not even an apology when the front desk manager states it was their problem. WE WONT BE BACK, which is a shame as we have had many happy holidays here.
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- Also Known As:
- Copthorne Hotel And Resort Bay Of Islands
- Copthorne Hotel Paihia
- Copthorne Hotel Bay Of Islands
- Copthorne Hotel & Resort Bay Of Islands Waitangi, New Zealand