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“Beautiful location, very helpful staff.”

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Copthorne Hotel & Resort Bay of Islands
Ranked #1 of 1 Hotels in Waitangi
Southampton
Level Contributor
50 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Beautiful location, very helpful staff.”
Reviewed 16 August 2014

We had come over to NZ from the UK to see our favourite band Queens of the Stone Age, and thought we`d turn it into a roadtrip around the gigs, starting with Paihia and this hotel.
There had just been a massive cyclone in the area, and things were looking a bit bedraggled as we drove thru the town and across the little bridge to access it. But on arriving in the car park, it was obvious a lot of work was being done to tidy up.
Altho we were in one of the closest rooms to the sea, it wasn`t quite as close as I was hoping it would be. But it was still a stunning view across the bay, and the sunrise viewing was spectacular. Spotlessly clean, and looked after.
All the staff we encountered were more than helpful and polite, and had a marvellous sense of humour.Breakfast was more than adequate, and was part of our booking deal.
It isn`t right in the heart of Paihia, but it is a very pleasant stroll into town, whilst being far enough out to be able to totally relax in peace.......not that we did, cos there`s just so much to see and do in the area!
Ask the young Brit bloke on reception (Steve?) for trip ideas, he recommended combining a dolphin trip with the sailing yacht, and it was the most fantastic day out.

  • Stayed March 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Pat-and-Maria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina A, Front Office Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review, 6 September 2014
Dear Pat and Maria,

We appreciate you taking the time to give us extensive feedback on your stay. I hope you had a wonderful time in the rest of New Zealand and enjoyed the concert. I realise it must have been a bit difficult to get up to Paihia after the storm and I am pleased to read you enjoyed your experience once you reached the Bay of Islands. We certainly have one of the most unique spots around here and the sunrise is a highlight of anyone's stay. I will pass on your lovely comments about the service our team provided; they work hard to deliver the best possible experience. We do also offer a shuttle to Paihia town which runs complimentary every hour from 7.30 amd to 5.30pm. Pat and Maria, we do hope you make it up to our little slice of paradise on the other side of the world again some time.

Kind regards
Tina Audehm
Front Office Manager
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1,018 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (341)
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Geelong
Level Contributor
127 reviews
102 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 4 August 2014

This Hotel is in a lovely location, great views from the balcony, especially the sunsets. However, the room was tired and somewhat outdated, especially the bathroom. We had constant issues with a toilet that would not flush. It took a couple of maintenance staff to attempt to fix it. We had a bit of a spider and bug problem, due to the major cobwebs on the windows inside and out. Cleaners could and should have been a bit more fastidious.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Sbev7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina A, Front Office Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review, 10 August 2014
Dear Guest,

I appreciate the time you took to give us some feedback on your stay. I am pleased to hear you enjoyed the location and surroundings of the hotel which are truly unique.

I regret to read that not all aspects of your stay were satisfactory. Clearly we were not performing to our usual standards during your stay. I have reviewed your feedback with the maintenance manager and the housekeeping team.

We are hoping you choose to stay again for a more satisfactory experience.

Kind regards
Tina Audehm
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfield, Ohio
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2014

My wife and I stayed here June 24 and 25 as part of an AAT Kings package. The staff was so cordial right from our arrival on. This is a moderately-priced hotel which we found clean and comfortable. The view of the Bay of Islands was fine. Because it was off-season, there were few guests.The free breakfast buffet on our first morning was quite a spread. On the second morning, there was a small continental spread which was supplemented by anything we wanted from the menu. The dinner at the hotel, which was included in the package, was very good! Beef and all the trimmings! Evidently in high season (summer) the place is packed; but with so few guests, we had service lavished on us. As a travel agent, I would recommend the Copthorne for my clients.

Room Tip: Get a bayview room, lower floor.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank AgentJohn1947
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina A, Front Office Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review, 10 August 2014
Dear John,

Many thanks for your feedback. Our staff work hard to provide the best possible experience and your comments will be highly appreciated by our team.

Our executive chef creates menus based on fresh local ingredients; I am pleased to hear you enjoyed his choices during your stay.

We are hoping to welcome you back some time in the future, maybe during summer.

Kind regards
Tina Audehm
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dargaville, New Zealand
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 22 July 2014

Arrived early afternoon on a very wild wet Friday.Were greeted on arrival by lovely helpful frontdesk staff.Our room was great overlooking the sea.We enjoyed drinks downstairs in the bar and dined at the restaurant.Our main meals a little disappointing,but staff were happy to rectify our problem.We enjoyed a very delicious breakfast the next morning and also the very cheery breakfast staff.We were on a grab one deal and must say it was very good without any hassles.Will be back for another get away.Thankyou.

Room Tip: Ocean view
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank LindaAnn2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina A, Front Office Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review, 2 August 2014
Dear LindaAnn,

thanks for taking the time to give us some feedback on your stay. It is great to hear your wonderful comments about our staff which I have since shared with the team.

We are looking forward to seeing you next time in our little slice of paradise.

Kind regards
Tina Audehm
Front Office Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mumbai
Level Contributor
49 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed 16 July 2014

Hotel was located at one of the silent ends of Paihia... Location was good.

Property is good with enough parking space. Large garden, huge restaurant and big rooms.
Stayed at a sea facing room on ground floor.. Can sit outside your room and enjoy sunsets.

Their pool is awesome with small private sit outs with jacuzzi within their pool.

Food was ok and not much options for vegetarians in complimentary breakfast. Even taste was not that good.

But you can enjoy in this property which over weighs the food disappointment.

  • Stayed December 2013, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank RRajiv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina A, Front Office Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review, 2 August 2014
Thanks for your lovely comments. I am pleased to hear you valued the tranquil waterfront location of the resort.

Our natural rock pool and spa is also a well liked feature.

We take your feedback about the breakfast seriously and the head chef will integrade your comments in his menu design. We hope to welcome you back some time in the future.

Kind regards
Tina Audehm
Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Whangarei, New Zealand
Level Contributor
56 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 10 July 2014

This hotel has all the makings of a top notch venue, but really needs a facelift in places. Rooms have no air conditioning though there are good windows that open and indeed a small enclosed balcony / terrace with table and chairs where you could sit and have a cool drink, but this did not help at night as it was mid summer, unbearably hot and the windows had to be closed (we were on the ground floor). Reception offered a fan, but this was of limited benefit. The location is wonderful being right next to the Treaty Grounds and the waterfront. Buffet breakfast was very good, not so much the dinner buffet though. They have an excellent bar menu though with tasty breads and dips etc. We chose this place mostly because of the pool, which is fantastic and which the kids played in until well into the evening. The spa is great too. We would stay here again, but look forward to seeing some well needed refurbishment in the future. It is a bit of a hike into town so a car is needed really. We hired bikes at the hotel but they were very much in need of a service so we abandoned the idea of using them for transport.

  • Stayed February 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank po_tds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina A, Front Office Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review, 15 July 2014
Thanks for your feedback. We take all feedback seriously and your detailed review will ensure we can provide the best possible experience in the future. Since your stay we have already made some changes to the areas that were a concern to you including a new menu with local ingredients, a rotation for our bikes to be serviced, and a maintenance schedule to keep our rooms fresh and up-to-date. Your comments regarding air conditioning will be considered in any future refurbishment plans. We hope to welcome you back for another stay in the future during which we are sure to provide a more satisfactory service. Make sure you ask for our complimentary courtesy shuttle to Paihia town - it's only a 5min drive and no hassle of finding a car park.
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Auckland, New Zealand
Level Contributor
47 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 9 July 2014

The location is excellent and staff friendly but that’s where the positive stops! The resort hotel itself is very tied, worn, outdated, soiled or damaged including room furnishings, carpets, bed coverings and wall surfaces. The corridor area in the wing we stayed had marks, cracks, holes and patched spots not matching the paint of surface visible along the walls. The rooms also had a lot of noise from people in the corridoor at all hours so not good sound reduction. My room smelt badly and even when sprayed with neutraliser by staff continued to smell of similar to wet soiled/rotting carpet or an old urine pungent smell. Not nice at all and seeped into everything. The pricing for accommodation, meals and beverages is highly over priced for the average/standard quality and type. The location, grounds, friendly staff and pool are great however it seems to still be costing on an old outdated reputation. Hopefully it can be turned around and improved as would be a shame to continue on giving the significance of the location.

  • Stayed May 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank 2MEKES
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tina A, Front Office Manager at Copthorne Hotel & Resort Bay of Islands, responded to this review, 15 July 2014
Thanks for taking the time to write a review on your stay. Thanks for the wonderful comments on our staff and their service. My apologies not all aspects your stay were to your satisfaction. You will be plesaed to hear that we are currently in the process of repainting and repairing many of the areas you mentioned. As this will have to be scheduled around our guests some work is done in stages and can be visible to guests at times. We feel we offer excellent value given our unique location, service and facilities. However, in your case it appears we failed to meet expectations and for that I am truly sorry.
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Additional Information about Copthorne Hotel & Resort Bay of Islands

Property: Copthorne Hotel & Resort Bay of Islands
Address: Tau Henare Drive | PO Box 150 (Paihia), Waitangi 2150, New Zealand
Region: New Zealand > North Island > Northland Region > Bay of Islands > Waitangi
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Waitangi
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Copthorne Hotel & Resort Bay of Islands 3.5*
Number of rooms: 180
Reservation Options:
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Also Known As:
Copthorne Hotel And Resort Bay Of Islands
Copthorne Hotel Paihia
Copthorne Hotel Bay Of Islands
Copthorne Hotel & Resort Bay Of Islands Waitangi, New Zealand

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