Mother's Day brunch was an average experience. My issues were small but need attention at least for the upcoming 2014. The server staff needs better training, the main reason for this comment. We were greeted nicely by the host staff but after that our server service was all downhill. For some unknown reason we were not offered refills on tea, even water refills. Carnation were being handed out to all the Mother's, some how my wife was missed, although she said she didn't feel slighted at all. Waited forever for our check, finally had to ask one of many servers in our seating area to bring our check and then forever to bring change. Aside from this the food was good, lots of variety. The crab legs and shrimp were being served in one heated pan, so you had to move around the crabs legs to find the shrimp, slowing the line down for those that wanted shrimp only. Slow on refills on some of the green salad dishes and the dessert area could have had a little more variety.
We live nearby, we'll be back, we did see Heidi moving around checking on how all was going in the different areas and outside as well. She really tries hard to give everyone a good experience and our comments are just positive comments to help with the new busy season approaching.
- Official Description (provided by the hotel):
- The newly renovated historic Mountain Lake Lodge features 43 Rooms in Main Stone Lodge, 16 in Chestnut Lodge, 9 Mountain Homes in Blueberry Ridge, 8 historic rustic cabins and 9 Front Lawn Cottages on 2,600 acres of preserved mountaintop property owned by the Mary Moody Northen Endowment. Mountain Lake Conservancy, a non-profit organization founded in 1989, serves to protect the land and wildlife resources on the property for future generations. ... more less
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- Also Known As:
- Mountain Lake Pembroke
- Hotel Mountain Lake
- Mountain Lake Lodge Virginia/Pembroke