I have been a customer for years at all of the macados. The one in Radford has been a let down lately. SLOW service and rude waitresses. we arrived at 7:35 was seated at 8:10 and did not get our food until after 9:00. Three other tables were seated after us fed and out the door before we were served. the MOD said it was due to a large party but it did not affect the other tables around us. After the food was brought to our table my sandwich was soggy and the husbands was cold. The server actually got attitude with me when I told her to take it back I did not want it. Needless to say .............NO TIP!!!