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“Personal touch in Reston” 5 of 5 bubbles
Review of Westin Reston Heights

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Westin Reston Heights
Ranked #2 of 4 Hotels in Reston
New York City, New York
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Personal touch in Reston”
5 of 5 bubbles Reviewed 1 April 2014

Best hotel in the Reston area. Attentive and professional front desk staff, and the best hotel restaurant and bar in the area, although breakfast can be greatly improved with a buffet. Quiet rooms, despite tollway location. Clean and spacious rooms and a nicely renovated fitness center. Good wifi connectivity.

  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Cinderella2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KieranS366, Front Office Manager at Westin Reston Heights, responded to this review, 3 April 2014
Thank you Cinderella2014, for giving us your feedback it is very important to us and we appreciate you sharing your thoughts and experience while at the Westin. We are delighted to hear that our staff was attentive and professional, we are also glad that your room was spacious and quiet.
Thank you once again for your feedback.

I will share this with the staff and we look forward to having you’re here again in the near future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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410 reviews from our community

Traveller rating
    192
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    43
    17
    17
See reviews for
85
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188
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (61)
Date | Rating
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  • French first
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English first
Illinois
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
2 of 5 bubbles Reviewed 17 March 2014

This is a great location but the planes from Ohare are plainly heard in your room. If that bothers you, beware. The restaurant is like most hotels... overpriced. I ordered some soup and the bowl was scorching hot. Fresh out of the microwave I assume. It touted itself as a wine place with a sommelier. They had a wine preservation system. I asked the bar tender which cabs were in the system. Might as well have been speaking Greek. I think he was Russian. He said all the cabs are under the bar. I ordered a glass of Justin and paid $15 bucks and watched him just pull the cork off and pour. needless to say it tasted like a bottle opened the day before.

The insult was when I was in my room and wanted to order a bottle while watching a movie. I expect some mark up but this was ridiculous. A $15 bottle of cab was marked up to $80. I figure they have business people who just put it on the company tab or they figure some people wont know better.

  • Stayed February 2014, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Dingo21Illinois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KieranS366, Front Office Manager at Westin Reston Heights, responded to this review, 20 March 2014
Dear Dingo21Illinois,

I would like to thank you for providing us with the feedback about your recent stay at the Westin Reston Heights hotel. Please accept our sincerest apologies for the inconveniences that you experienced with our restaurant and bar Vinifera. It is our goal to ensure the most comfortable and highest quality of service when staying at the Westin, and I apologizes we did not meet those expectations. Your feedback will allow us to improve our service and meet your expectations.

I would like to thank you once again for providing us with your feedback and sincerely apologize for the inconveniences that you experienced. We hope to see you back soon.

Be Well
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Orlando, Florida
Level Contributor
78 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed 16 February 2014

Great location, The hotel has transportation from Dulles Airport. A great location for a small meetings. You will be very surprised with the quality of Food at this hotel, creative and well done! Complements to the Culinary team. A very new Hotel and the staff supports the service levels. Well Done! thank you

  • Stayed October 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Keith W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KieranS366, Front Office Manager at Westin Reston Heights, responded to this review, 24 February 2014
Thank you Keith W,

Thank you for giving us your feedback we appreciate you sharing your thoughts and experience while at the Westin. We are delighted to hear that our restaurant Vinifera and the level of service of our hotel has exceeded your expectations. We hope to have you here once more to once again create another very enjoyable experience.
Safe travels
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Level Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 14 February 2014

We are traveling for 8 weeks and landed ourselves at the Westin in Reston. Staff was just simply awesome and most friendly. Parking was convenient and the pool and hot tub were just what we needed after a long day of traveling. I don't have any clue how we got this hotel for 55$ a night b/c it was clearly worth way way way more. Guess we really lucked out on Hotels.com with their deal of the day! If we lived closer I would just move in. :)

  • Stayed January 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Fpc95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KieranS366, Front Office Manager at Westin Reston Heights, responded to this review, 16 February 2014
Thank you Fpc95,

Thank you for choosing to stay with us at the Westin Reston Heights! We are thrilled to hear that you had an awesome experience from our service to our friendly staff. Thank you for your feedback and our team is thankful as well.

We look forward to having you again in the near future and safe travels to you as well.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mendham, New Jersey
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed 3 February 2014

The bed linens were gorgeous, the room spacious, decor elegant and modern. Staff welcoming and prompt. My room rate was excellent. I was right across from the elevator which concerned me- but noise not an issue and the ice machine was also near by but it was in an enclosed room so no noise there either.

The lobby area was sophisticated and noticed people enjoying their wine and hanging out there on the couches verses in the bar area.

The internet wireless rate was $12 so I just used the business center which was quite small and the computer key board not so nice.

Not too much retail nearby except a 7-11 and a fast-food chicken place.I would stay here again!

  • Stayed January 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ivesinnj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KieranS366, Front Office Manager at Westin Reston Heights, responded to this review, 16 February 2014
Thank you ivesinnj, for giving us your feedback it is very important to us and we appreciate you sharing your thoughts and great experience while at the Westin Reston. We are delighted to hear that our staff was welcoming and prompt, we are also glad that you able to enjoy the great ambiance that our rooms and lobby area has to offer.

I will share this with the staff and we look forward to having you’re here again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tel Aviv, Israel
Level Contributor
21 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed 3 January 2014

The Westin Reston Heights is quite convenient to Dulles Airport. Although the hotel has a shuttle, I had a rental car, and there is free parking(!) My room was a junior suite, which was huge, including a separate bath and shower, and a large living room area. It was quiet, and I slept very soundly. The staff were particularly friendly, especially Geneva at the front desk. She really seemed to enjoy her job and care about her guests. The fitness center had some broken equipment, and the pool is (oddly) only open from 4:00 to 8:00 pm on weekdays even though there is no lifeguard, and there were hotel staff up there in the morning. This was also the case at other Dulles area hotels. It's kind of a shame to have a nice pool and hot tub but with such limited ability to use it. The Westin provided excellent value for money.

  • Stayed January 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roi5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KieranS366, Front Office Manager at Westin Reston Heights, responded to this review, 9 January 2014
Thank you Roi5 for giving us your feedback it is very important to us and we appreciate you sharing your thoughts and experience while at the Westin. We are delighted to hear that Geneva was friendly and exceeded your service expectations, we are also glad that the room exceeded your expectations as well. I do apologize that the pool and Westin work-out facilities did not meet your expectations. Your feedback will allow us to improve our service and meet your expectations.

Thank you for choosing to stay with us and we hope to see you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Detroit, Michigan
Level Contributor
37 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 12 December 2013 via mobile

Hotel is great
Check in staff were efficient and helpful
Room is beautifully done, bathroom great and attention to detail everywhere
The restaurant serves really nice food with good wine selection
Gym is small but adequate
Can't fault anything about this place

Stayed December 2013, travelled on business
Helpful?
Thank Kirsten L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KieranS366, Front Office Manager at Westin Reston Heights, responded to this review, 1 January 2014
Thank you Kirsten L, for giving us your feedback it is very important to us and we appreciate you sharing your thoughts and experience while at the Westin. We are delighted to hear that our staff was helpful and efficient, we are also glad that you able to dine in our restaurant Vinifera and indulge in the great food and wine selections they have to offer.

Thank you for choosing to stay with us and we hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Westin Reston Heights

Property: Westin Reston Heights
Address: 11750 Sunrise Valley Dr, (Opening May 20, 2008), Reston, VA 20191-1404
Phone Number:
Region: United States > Virginia > Fairfax County > Reston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #2 of 4 Hotels in Reston
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Westin Reston Heights 4*
Number of rooms: 191
Official Description (provided by the hotel):
Ideally located for business or leisure, The Westin Reston Heights is a blend of comfort and sophistication moments from Dulles International Airport and a short cab ride from our nation's capital. ... more   less 
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Also Known As:
Westin Reston Heights Hotel Reston
Reston Westin

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