No Quality at Tanglewood…..Just a Tangled Dirty MESS!
Arrived late Friday night 8/2/13 on business with early start necessary for the next day and given room 102. It was old and dated, and worse yet dirty. Should have trusted my instincts and checked out and gone to ANY other hotel. Markings on AC were worn off and unreadable….impossible to set to comfortable temperature.
Went to secure the door, dead bolt was loose and security latch hanging by one screw (damaged during a break in the previous night?). Sink did not have stopper (just a dirty drain), tub and shower were also dirty. Outlets were missing covers with hazard of shock. Electrical metal raceway below headboard was loose, rusted and dirty.
Carpet worn and dirty especially around baseboard. Worst of all…. air conditioning unit produced a loud ‘clunk’ every time the thermostat cycle and called for cooling. Continued AC cycling thunking made sleep impossible.
Quality Inn Tanglewood offered a $21.53 refund. Unacceptable. Contacted Choice directly via their Customer Service phone number, and supervisor John politely acknowledged my concerns, and offered additional support. Very satisfactory.
I will NEVER stay at the Quality Inn Tanglewood in Roanoke VA again…..and although Choice to its credit was courteous and supportive, I would suggest that they distance themselves from the Quality Inn in Tanglewood as it definitely does not meet the high standards of their other hotels at which I have stayed in the past.
If you have a choice, and want Quality Do NOT stay at the UN-Quality Inn Tanglewood 3816 Franklin Rd Roanoke VA…..avoid it…
you would be better off sleeping in your vehicle, at least your vehicle doors lock!
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- Also Known As:
- Quality Inn Tanglewood Hotel Roanoke
- Quality Inn Roanoke
- Roanoke Quality Inn