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“Pleasant proprietor, modest room”

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Econo Lodge Civic Center
Ranked #10 of 40 Hotels in Roanoke
Certificate of Excellence
Vestal, New York
Level 6 Contributor
185 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
“Pleasant proprietor, modest room”
Reviewed 2 October 2013

My stay here was fine; the proprietor was pleasant and earnest and the motel is well located near downtown. Room was a little tattered but I could tell that updates had been made and I felt that it was appropriately priced. I would stay here again!

  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rjr0810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhavik P, General Manager at Econo Lodge Civic Center, responded to this review, 4 October 2013
Dear Guest,

I want to thank you for writing a review about your recent stay with us. It is great to know that you were able to enjoy your stay with us.

As you noticed, we are constantly working hard to improve the hotel. In past several months, we have replaced 10% of the old toilets with new dual flush toilets, 10% of the AC units, 20% of fridge and microwave. We have also installed curved shower bar in 100% of rooms. In addition we have also got our carpet cleaned by Stanley Steemers. In additional we have also cleaned all of the AC units in the room.

We really appreciate you taking the time to let us know we're doing something right. We wish you would give us a second chance to serve you again.

Sincerely,

Bhavik Patel
General Manager
Econo Lodge Civic Center
(540) 343-2413
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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258 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (67)
Date | Rating
  • English first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Syracuse, New York
1 review
Reviewed 29 September 2013

I stayed here mid-August and was very happy. The room was clean and smelled fresh. The service was friendly and most helpful to a weary traveler. You can tell the owners are hard-working and care about their property and customers. I would definitely stay again!

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank annacorey8187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhavik P, General Manager at Econo Lodge Civic Center, responded to this review, 1 October 2013
Dear Guest,

I want to thank you for writing a review about your recent stay with us. It is a great pleasure to hear that we could make your stay enjoyable.

Thank you for your kind word. We work very hard to keep the rooms clean and friendly. It is great to hear that you have enjoyed the customer service we strive to provide to each guest.

We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.

Sincerely,

Bhavik Patel
General Manager
Econo Lodge Civic Center
(540) 343-2413
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Seattle, Washington
Level 6 Contributor
196 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 20 September 2013

This older tattered property while a good value is stuck with a very busy truck route in front and a front desk that only could speak the very barest of the english language. The room itself was serviceable and clean with no amenities or extras. If you are looking for a clean bargain and do not mind the noise this could be your place.

Room Tip: Ask for a room towards the back of the building
See more room tips
  • Stayed September 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bradford7050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhavik P, General Manager at Econo Lodge Civic Center, responded to this review, 26 September 2013
Dear Guest,

I want to thank you for writing a review about your recent stay with us. I am sorry that we were not able to meet your expectation. It is great for us to be on the main road which makes it easy for everyone to find us; however, the traffic noise is downside. We do have rooms away from the traffic that are very quiet. In addition, we are constantly working hard to improve the hotel. In last few months, we have replaced 10% of the old toilets with new dual flush toilets, 10% of the AC units, 20% of fridge and microwave. We have also installed curved shower bar in 100% of rooms. In addition we have also got our carpet cleaned by Stanley Steemers. In additional we have also cleaned all of the AC units in the room.

We really appreciate you taking the time to let us know we're doing something right. We wish you would give us a second chance to serve you again.

Sincerely,

Bhavik Patel
General Manager
Econo Lodge Civic Center
(540) 343-2413
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chattanooga, Tennessee
Level 4 Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 20 September 2013 via mobile

This was a really great find! Traveling through. Great price. So close to downtown; great service and very clean! Bhavik was very nice and hospitable!! We found thr room clean fresh and what we needed. We would stay here again! Very reasonablevey friendly staff!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cd2010tn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhavik P, General Manager at Econo Lodge Civic Center, responded to this review, 21 September 2013
Dear Guest,

I want to thank you for writing a review about your recent stay with us. It is a great pleasure to hear that we could make your stay enjoyable.

Thank you for your kind word. We work very hard to keep the rooms clean and friendly. It is great to hear that you have enjoyed the customer service we strive to provide to each guest.

We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.

Sincerely,

Bhavik Patel
General Manager
Econo Lodge Civic Center
(540) 343-2413
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 16 September 2013

I travel to Roanoke for business every couple weeks, and have stayed here several times. Nothing fancy, of course, but everything is neat and clean and whatever you need, they'll get it for you. Renovations and upgrades are an ongoing project — new A/C units, tile in bathrooms, etc. — and are much appreciated.

The manager, Bhavik, goes out of his way to make sure your stay is a pleasant one. That's the main reason we come back time and time again. It's nice to be reminded what good customer service is all about.

  • Stayed September 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Toby R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhavik P, General Manager at Econo Lodge Civic Center, responded to this review, 21 September 2013
Dear Guest,

I want to thank you for writing a review about your recent stay with us. It is a great pleasure to hear that we could make your stay enjoyable.

We try hard to provide the best possible service to our customers and their satisfaction is our reward. Your positive feedback will motivate us to work even harder. We are always making changes to improve the guest experience.

We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.

Sincerely,

Bhavik Patel
General Manager
Econo Lodge Civic Center
(540) 343-2413
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Old Bridge, New Jersey
Level 5 Contributor
85 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 14 September 2013

+ free wifi in evening 6.48 Mbps in morning 12.16 Mbps--very good for a motel
+ both microwave and fridge (though very tiny freezer in fridge)
+ sink outside bathroom

. firm mattress
. manager very talkative, sponaneously recommends restaurants, etc
. appointments plain, acceptable but old and worn
. free but very limited continental breakfast, bagel-like roll, sweet roll, no fruit but juice, no protein, mediocre coffee

- limited number of TV stations, claims to get HBO on channel card, even gives an HBO guide but does not get HBO, certainly not TCM
- bathroom hinges rusty, painted over, paint chipping
- cigarette burn on chair

Stayed September 2013, travelled with family
Helpful?
Thank Mark_Leeper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhavik P, General Manager at Econo Lodge Civic Center, responded to this review, 17 September 2013
Dear Guest,

I want to thank you for writing a review about your recent stay with us. It is a great pleasure to hear that we could make your stay enjoyable.

We try hard to provide the best possible service to our customers and their satisfaction is our reward. Your positive feedback will motivate us to work even harder. We are always making changes to improve the guest experience. We are sorry that you were not able to get HBO on the tv. I have contacted Cox to investigate it. We are constantly renovating the hotel. In last a few months we have replaced 10% of the old toilets with new dual flush toilets, 10% of the AC units, 20% of fridge and microwave. We have also installed curved shower bar in 100% of rooms. In addition we have also got our carpet cleaned by Stanley Steemers. There is a lot more work to be done and we hope to address everything you have mentioned.

We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.

Sincerely,

Bhavik Patel
General Manager
Econo Lodge Civic Center
(540) 343-2413
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 8 September 2013

Stayed here on a Friday night before first Virginia Tech football game of the season labor day weekend and it still peaceful, quiet and relaxing. Front desk staff/owners are very pleasant and accommodating. A+ for being a nice place to stay at a reasonable price. I would definitely stay again

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bleohner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bhavik P, General Manager at Econo Lodge Civic Center, responded to this review, 9 September 2013
Dear Guest,

I want to thank you for writing a review about your recent stay with us. It is a great pleasure to hear that we could make your stay enjoyable.

We take a lot of pride in our work. We want to offer the best possible experience to every guest. We are now rated 4.5/5 on Tripadvisor and listed in top 10 hotels in Roanoke. However, we are priced less than 50% to other top 10 hotels in Roanoke.

We really appreciate you taking the time to let us know we're doing something right. We look forward to serving you in the future.

Sincerely,

Bhavik Patel
General Manager
Econo Lodge Civic Center
(540) 343-2413
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Econo Lodge Civic Center

Property: Econo Lodge Civic Center
Address: 308 Orange Ave NE, Roanoke, VA 24016-1510
Phone Number:
Region: United States > Virginia > Roanoke
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
#1 Best Value Hotel in Roanoke
#10 Business Hotel in Roanoke
Price Range (Based on Average Rates): £
Hotel Class:1.5 star — Econo Lodge Civic Center 1.5*
Number of rooms: 46
Reservation Options:
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Also Known As:
Econo Lodge Roanoke
Roanoke Econo Lodge

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