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“Awesome hotel with awesome service....Pam is GREAT! !!”

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Cambria Hotel & Suites
Ranked #6 of 40 Hotels in Roanoke
Certificate of Excellence
Nicholls, Georgia
2 reviews
“Awesome hotel with awesome service....Pam is GREAT! !!”
Reviewed 1 August 2014 via mobile

We had the pleasure of staying at this hotel for 5 nights during ASA Nationals....almost every minute of the stay was wonderful. Front desk help could work on their service skills some (particularly the ladies) but the room attendees and the resturant crew were AWESOME....especially Pam...tell her the softball girls from GA say hello and thanks!

Stayed July 2014, travelled with friends
Helpful?
Thank Dayna J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle C, General Manager at Cambria Hotel & Suites, responded to this review, 11 August 2014
I'm so glad you enjoyed your stay, and thank you for taking the time to let us know! I hope that the girls had fun and that we get to see you all again next year! Pam will be excited to hear about your review! Thanks again for staying with us, and for your review of our property!

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740 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (135)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Any
English first
Virginia Beach, Virginia
Level 4 Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 29 July 2014

Quality room for the price - usually around $100 when I visit there on business. Rooms are clean - good internet and HD video service there. Staff is friendly. Food options are limited but OK for a couple night stay - plus there are plenty of good restaurants 5 minutes away.

Room Tip: Careful in the parking garage - several blind spots!
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  • Stayed November 2013, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank edbatizu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle C, General Manager at Cambria Hotel & Suites, responded to this review, 30 July 2014
Thank you for taking the time to share your experience with us! I'm so glad to see that you enjoy staying with us when you're in town. Being located right near downtown is great! And we have our courtesy shuttle that will take you just about anywhere in the city!

Thank you again for your review of our property, and we hope to see you again soon!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Loudon, Tennessee
Level 2 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 28 July 2014

We stayed in the Roanoke Cambria Suites for one night and found it to be a first class hotel. The front desk staff was very friendly and helpful; the room was beyond our expectations - modern and sparkling clean. The bed was extremely comfortable and we were delighted with the room arrangement with a separate sitting area with a sofa, desk and TV as well as a second TV that could be viewed from the bed. We highly recommend this establishment!!

  • Stayed July 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank kaginct
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle C, General Manager at Cambria Hotel & Suites, responded to this review, 29 July 2014
Thanks so much for taking the time out to share you experience with us! It's always nice to hear when a guest is pleased with their stay! I'm glad you enjoyed your room, and yes, all of our suites have 2 TV's as well and the pull-out-sofa. It's also nice to hear that you were pleased with our staff, we stand on our service and I'm glad to see that shows through!

Thank you again,
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Lynchburg, Virginia
Level 5 Contributor
88 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 25 July 2014

We made reservations for a mutual business colleague to stay at the reference hotel 6/25/14 and found the hotel and service to be outstanding.
We made a visit to check out the property on Friday 7/25/14, found the rooms to be outstanding and the staff was very attentive and informative about the property.
The location is great and because it is an all suite property and with the amenities offered it makes a great place for the business traveler and families.
Our colleagues and us normally stay at another popular hotel in Roanoke, but for the future Cambria will be our hotel of choice when traveling to Roanoke.
Paul and Maria did a great job in giving us information regarding the hotel.
General Manager, Kyle Clingingsmith was very helpful when we made a reservation for our business colleague.
This hotel exceeded our expectations.

Room Tip: If you're looking for space as a business traveler or family the King bedroom suite with adjoini...
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  • Stayed June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Al G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle C, General Manager at Cambria Hotel & Suites, responded to this review, 29 July 2014
Thank you so much for shearing your experience with us! I'm so glad to see that you were pleased with our property! I'm glad that you enjoyed to rooms, and that your colleagues are pleased as well. What we take the greatest pride in though is our service, I'm very excited to see that Paul and Marie delivered on that!

Thank you again for your kind words,
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Charleston, West Virginia
2 reviews
Reviewed 21 July 2014

My daughter is relocating to the Roanoke area for work. We were in Roanoke the 3rd week in June. It was her second week on her new job. She will be working between Roanoke and Charleston, WV, but will be based in Roanoke. We needed a place to stay for 4 nights while looking for a place for her to live while in Roanoke. She had her job interview at Cambria so we decided to make a reservation there. We had called another hotel (Hotel Roanoke and when asking about corporate credit card, reservations, etc. they were very rude). The front desk staff at Cambria are awesome. They did everything to make our stay wonderful. When we checked in late the first night Melena was there and when she found out that we were going to be looking for housing, she printed off a packet of rental properties and left them for us the next morning. We ended up renting one of the properties she found for us. Thanks, Melena. Other staff I would like to thank: Paul, at front desk, always friendly and very helpful. Looking up phone numbers, address, etc. Great guy. And Pam, working breakfast shift. She is such a great lady. Was very friendly. Made sure everything was perfect. I observed her with a family member of a very ill patient at the hospital and she was sincere in her concern for his son. She sat with him while cleaning her silverware and talked to him. It was obvious it was not fake. She really cared. Also, Herbert. I only used the shuttle once, but he was awesome. Great man. Friendlly and so kind. There was another man, and I can't remember his name, but he was a driver also and when my daughter and I left on Thursday morning, he saw us lugging our heavy suitcases, bags, shopping bags, etc. trying to get them to fit in the trunk and he helped us load everything in. He also told us if we needed anything, even if we weren't staying there, while we were in the process of moving to the area, to let the staff know.

Best place I have every stayed. I have stayed at the Greenbrier Resort in White Sulpher Springs, WV, $400-$500 per night, and was not treated as well as I was at the Cambria. Thanks, guys. Great job.

Room Tip: all rooms great
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  • Stayed June 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cindy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle C, General Manager at Cambria Hotel & Suites, responded to this review, 25 July 2014
I'm so very excited to see that you enjoyed your stay with us! And congratulations on finding an apartment, I know relocating can be tough. It's nice to see that we were able to make the move a little less stressful though! Melena, Paul and Pam are all going to be thrilled when I share this review with them! Thank you again so much for taking the time to share your experience with us! I do hope we get to see you again soon!

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United States
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 July 2014

Everything you would want in a hotel at this price level. And more, really, an outstanding hotel for the money.

In a somewhat isolated part of the city; very close to a large hospital complex but you will need to drive to get anywhere else.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank geoffhanna
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle C, General Manager at Cambria Hotel & Suites, responded to this review, 25 July 2014
Thank you for taking the time to review your stay with us, we're all so glad you enjoyed your time at our property! We are located two blocks from Carilion Roanoke Memorial Hospital, and just a few blocks from downtown. Next time you're here with us, remember that our courtesy shuttle can take you just about anywhere you need to go!

Thanks again, and travel safe!
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London, United Kingdom
Level 3 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 20 July 2014

Stayed for one night in mid June and overall a strange and at times unpleasant experience at odds with most reviews here. The two experiences that stood out were when taking a shower the bath was not emptying. Removed plug to find the most disgusting assortment of hair, bits of plastic and other items blocking the way. Hardly any water was draining and it is simply impossible that staff didn't notice this when cleaning the room. In the middle of a shower I had no option but to clean myself, not the greatest start.

My partner then called the front desk with a very simple question... Is there a vending machine to buy water on the floor. Answer "no you have to come to reception". Stepped out of the room later to find a vending machine down the hall. Just strange behaviour and characteristic of the relative indifference displayed by the staff every time we communicated with them. Maybe it was because we weren't American.

The property itself is decent enough, but nothing special. A touch over hyped.

Room Tip: Check the bath plug!
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
Thank John B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kyle C, General Manager at Cambria Hotel & Suites, responded to this review, 29 July 2014
Thank you so much for bringing this situation to my attention, and let me apologize that we did not meet your expectations. We take these kinds of lapses very seriously and I can assure you that this is not the norm at our property. I hope we get the chance to make a better impression when you next visit the area. I would love the opportunity to discuss this further as well, please feel free to give me a call anytime you would like.

Thank you again, and I hope we get to see you soon!
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Additional Information about Cambria Hotel & Suites

Property: Cambria Hotel & Suites
Address: 301 Reserve Ave SW, Roanoke, VA 24016-4920
Phone Number:
Region: United States > Virginia > Roanoke
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Roanoke
#2 Romantic Hotel in Roanoke
#2 Family Hotel in Roanoke
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Cambria Hotel & Suites 3*
Number of rooms: 127
Reservation Options:
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Also Known As:
Cambria Suites Roanoke Hotel Roanoke

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