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“Nice accommodations but not all staff on board”

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The Hotel Roanoke & Conference Center, Curio Collection by Hilton
Ranked #2 of 40 Hotels in Roanoke
Certificate of Excellence
Reviewed 28 June 2014

We found the facility very nice and the room was clean, quiet and comfortable. However, a mix of the service level of staff. Some were very professional and friendly while others were rude and surly. Our arrival at the curb did not set a good tone for the trip but the front desk employee was very friendly and helpful. This hotel really needs to work on first impressions.

  • Stayed: June 2014, travelled with family
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Review collected in partnership with DoubleTree by Hilton
Thank DaveJ9001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this reviewResponded 2 July 2014

Dear DaveJ9001, thank you for your review and for choosing the hotel for your accommodations. My apologies for the inconvenience experienced as we strive daily to present the absolute best in product, service and experience and it disheartens me when guest service is not at its best. I will surely review your experience with our team and we will work harder to be better. I appreciate you sharing your review and do hope we can serve you again if your travels return you to the Roanoke Valley.

Sincerely,
Gary Walton
General Manager

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1,507 - 1,513 of 2,513 reviews

Reviewed 26 June 2014

This is an excellent hotel. The accommodations, staff, location, value, service, & everything was top notch. The hotel is located in the heart of Roanoke, within easy walking distance to fine restaurants, night life, museums, and other attractions. You will not be disappointed in this hotel.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Kurt H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this reviewResponded 27 June 2014

Dear Kurt H, thank you for your review and for choosing the hotel for your accommodations. We appreciate the kind words and hope if your travels return you to the Roanoke Valley, that you will again choose us for your accommodations. We look forward to serving you.

Sincerely,
Gary Walton
General Manager

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Reviewed 26 June 2014

Such a grand hotel! Everyone was very friendly and helpful, the stay was fantastic. We had the breakfast buffet in the Regency Room - exquisite!! The room was very nice, spacious and comfortable. We definitely would recommend this hotel, especially to people who visit Roanoke, VA for the first time. The hotel is very close to some wonderful attractions and to downtown Roanoke.

  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with DoubleTree by Hilton
1  Thank Sandra F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this reviewResponded 27 June 2014

Dear Sandra F, thank you for your review and for choosing the hotel for your accommodations. We appreciate the kind words and the recommendation! I hope if your travels return you to the Roanoke Valley, that you will again choose us for your accommodations. We look forward to serving you.

Sincerely,
Gary Walton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 June 2014

We stayed at the Hotel Roanoke while passing through the area. We found a gem that we will return to next trip! Staff was friendly and courteous, rooms and grounds and common areas were well kept and access to downtown shops was outstanding!

Room Tip: Mountain view rooms give a great sunrise setting
See more room tips
  • Stayed: June 2014, travelled as a couple
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1  Thank Nyr4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this reviewResponded 27 June 2014

Dear Nyr4, thank you for your review and for choosing the hotel for your accommodations. I am glad you chose us for your quick stay and that you'll be back again soon! We look forward to serving you again!

Sincerely,
Gary Walton
General Manager

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Reviewed 24 June 2014

A charming, well kept Hotel reflecting an age of past elegance. The property is clean, comfortable and the staff well trained and cordial. Atmosphere is extremely pleasant. The Dining Room is well appointed with an excellent breakfast buffet and the wait staff is very attentive. Would highly recommend this hotel.

  • Stayed: June 2014, travelled on business
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Review collected in partnership with DoubleTree by Hilton
Thank Henry B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this reviewResponded 27 June 2014

Dear Henry B, thank you for your review and for choosing the hotel for your accommodations. We appreciate the kind words and the recommendation. I hope if your travels return you to the Roanoke Valley, that you will again choose us for your accommodations.

Sincerely,
Gary Walton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 June 2014

This hotel is beautiful. The staff are very accomadating and we had a lovely room that was quite large. Must pay for parking so take advantage of the valet, its not much more. We had breakfast at the hotel and I was really happy that we did. This hotel may be a few dollars more that other places but it is SO worth it!

Room Tip: use the valet, its not much more.
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  • Stayed: June 2014, travelled as a couple
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1  Thank ct782
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this reviewResponded 24 June 2014

Dear ct782, thank you for your review and for choosing the hotel for your accommodations. I am glad you enjoyed your stay as well as had breakfast! We always enjoy reading reviews where guests take advantage of some of the amenities at the hotel and we hope to serve you again soon!

Sincerely,
Gary Walton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2014

My husband and I needed a place to sleep for one night while on our way back to Ohio. This hotel looked like a nice place to rest for the night. I made reservations ahead of time. Roanoke was 30 miles out of our path, but I enjoy nice hotels so I didn't mind the extra drive to get here. We drove thru a terrible rain storm on our way to Roanoke and couldn't wait to relax in our room. As we pulled up to the hotel, the outside looked majestic. I love old, preserved hotels. The front desk woman was friendly and handed us 2 warm cookies to enjoy upstairs. So far so good!

We made our way up to the 3rd floor. In the bathroom, to my dismay, were several, dark, curly hairs. There were some in the bathtub and several in the space between the tub and toilet. Yuck! I don't think that bathroom had been thoroughly cleaned since the last people were there. I was exhausted from the long drive and didn't bother to complain to the front desk about the condition of the room. I used a towel and tried to clean up the hair myself. Besides the hair, some of the grout around the tiles was very dirty.

This hotel has complimentary WiFi, which is a plus. I opened my laptop on the desk and discovered LAYERS of dust on the top half of the desk. That desk probably hasn't been dusted in months!

While showering, the bathtub became clogged and the drain stopper needed to be pumped up and down for the water to begin draining.

We ordered room service because we were too tired to go out. The room service was the best part of the hotel, but we were starving and would have eaten anything at that point.

If I knew I would be cleaning up after the staff, then I would have surely stopped at one of the many motels we passed up along the way. Outside appearances can be deceiving.

  • Stayed: June 2014, travelled as a couple
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1  Thank CherF
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gary_Walton_GM, General Manager at The Hotel Roanoke & Conference Center, Curio Collection by Hilton, responded to this reviewResponded 24 June 2014

e’re sorry we didn’t provide the high quality of services you deserve. This is not typical of our hotel and staff, and we have addressed the issues you mentioned. We try to make each guest experience a great one at our hotel and your satisfaction is important to us. Thank you again for your feedback and we hope you’ll give us another opportunity soon to make your stay the best it can be.

Sincerely,
Gary Walton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Hotel Roanoke & Conference Center, Curio Collection by Hilton

Address: 110 Shenandoah Ave NE, Roanoke, VA 24016-2025 (Formerly Doubletree by Hilton Hotel)
Phone Number:
Region: United States > Virginia > Roanoke
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Roanoke
#1 Family Hotel in Roanoke
#2 Business Hotel in Roanoke
Price Range: £91 - £175 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Hotel Roanoke & Conference Center, Curio Collection by Hilton 4*
Number of rooms: 330
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree

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