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The Hotel Roanoke & Conference Center, Curio Collection by Hilton
Ranked #3 of 40 Hotels in Roanoke
Certificate of Excellence
Kernersville, NC
Level Contributor
209 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Very comfortable stay”
Reviewed 17 December 2006

Stayed Saturday night, December 16. The hotel was full due to the Stagg Bowl game, Dickens of a Christmas in downtown Roanoke, and apparently some weddings. Took a while to check in, and the only negative for me was that the only rooms they had remaining (we arrived at 6:30 pm) had two double beds . The valet parking was fine, the lobby was crowded, but I thought the bustle was energizing. The room was average size, a little small even, but nicely appointed. The best part was the bed. What a comfortable mattress, crisp, luxurious linens, and pillows that I wanted to take home. The climate control was excellent, I slept like a baby. Didn't eat in the restaurant this time, but the Regency Room has always been excellent. All in all, a quality stay. I've had to stay in a lot of hotel rooms this year, and this was an exceptional value for the money.

  • Liked — the bedding and linens
  • Disliked — expensive room service menu
  • Stayed December 2006, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rgc1600
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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wayne,pa
Level Contributor
280 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 244 helpful votes
Reviewed 6 November 2006

returned for a 2 day stay after a stay last April. This time, there were several problems. Bellmen situation at check in was atrocious. They need to hire more staff esp when there is a wedding. Our bags sat for 15 min before I went and got them. Towels in bathroom were threadbare. Executive Lounge breakfast was inadequate- not enough choices. Night hostess though was very gracious as was one of the women who worked in Room Service who saw how harried I was after a long trip and made sure we also got extra towels. (Wish I could recall her name). Internet connection was difficult to use at first, and hotel charges for this. Food and service in Pine Room were very good. Gift shop is excellent- has all kinds of gifts as well as extra supplies, sodas, coffee- one of the best. Would stay again- hope hotel corrects some of the problems.

  • Liked — restaurant
  • Disliked — bellmen situation
  • Tips/Secrets — try to use Executive Lounge
  • Stayed October 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank simmie17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Herndon, VA
Level Contributor
41 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed 3 September 2006

We spent a Saturday night here after a VA Tech football game mainly because it was one of the few hotels available when I was booking. (It is 40 mins from the campus) Negatives: the largest one being that there is no counter space in the bathroom because there is only a small pedestal sink. There was barely room for my toothbrush never mind my toiletries and makeup. The hotel is very noisy! We were on the executive floor which is right next to the lobby. We could hear the music from the hotel lounge and groups of people in the lobby area until 2 am. There were other random noises as well, such as the hotel staff setting up a buffet in the Pine Room at 7:00 am Sunday morning and coughing in a nearby room. The room TV is small. There is valet parking which it should since the walk to the hotel entrances is a 3 min. walk up a steep incline if you self park. The outside pool is on the small size. Positives: the hotel is nice looking and the rooms are large and clean. We enjoyed our time in the lounge watching the big screen TV, playing at the chess and pool tables. The fitness room is very nice with a lot of space and equipment. The breakfast buffet was wonderful. All in all though I would try to locate a different hotel next time I stay in the area. Also, it did not seem like a good value for the cost.

  • Liked — The Pine Room lounge
  • Disliked — The bathroom
  • Stayed September 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank trav16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
old saybrook, connecticut
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 29 August 2006

Booked through our HIlton Honors account. The facility itself is gorgeous and the valet attendants top notch. Very accomodating and friendly. But byond that our stay was incredibly and sadly disappointing.

Booked as a hitlon honors stay (after spending thousands of dollars on other hilton stays throughout the year) with our points. We were made to feel as if our stay was a favor they were bestowing on us and not a reward for being loyal customers. Check in staff was very rude. They were busy with a convention for the diasbled which required a lot of their attention (special accomodations, etc). Our checkin person "Rebecca" was flustered, kept wiping her forhead and sighing. Never paid complete attention to our family checking in.

We were given a room over looking the roof. Literally the roof was at our window, if we opened it we could have walked out.

The AC kept shutting off.

The beds (two doubles) were very uncomfortable. Need to invest in new mattresess.

The hallways smelled like A) Old feet B) A Nail salon or
C) Moldy cheese.

The movie channel did not work.

The doors and walls are so thin, you can hear everyone as they walk by (not even talking, just walking) and I swear I heard the guy next door snoring!

There was a fire alarm at 2AM. None of the hotel staff gave us directions. We wandered through the hotel looking for the way out. Once outside, we were never accounted for (is room 204 here? Numebr in party, etc) and we were never given the okay to go in. We just kind of waited until the staff were all gone and then figured it was okay if they were back inside and at their posts.

After a long day of moving our son into Roanoke College, we came back to lounge by the pool and go in the hot tub. We called down to find out if towels are available at the pool and we were told yes they were. So we changed and went down. The pool and hot tub was closed for repairs! We then wandered up to the Pine Pub for some drinks instead, only to find it closed until dinner.

Ugh. Just a disasterous trip. I would be more inflamed had I shelled out 179 a night for this.

We will go back to staying at the Hampton Inn in Salem. It does not have the cache of an Historic Inn, but it is elegant and the pool is always open and people are always friendly. Same price range as this dump.

  • Stayed August 2006, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank sondrad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Hotel Roanoke & Conference Center, Curio Collection by Hilton

Property: The Hotel Roanoke & Conference Center, Curio Collection by Hilton
Address: 110 Shenandoah Ave NE, Roanoke, VA 24016-2025 (Formerly Doubletree by Hilton Hotel)
Phone Number:
Region: United States > Virginia > Roanoke
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Family Hotel in Roanoke
#1 Romantic Hotel in Roanoke
#2 Business Hotel in Roanoke
Price Range (Based on Average Rates): ££
Hotel Class:4 star — The Hotel Roanoke & Conference Center, Curio Collection by Hilton 4*
Number of rooms: 330
Official Description (provided by the hotel):
Built in 1882, the fully-restored Tudor-style Hotel Roanoke is proudly listed on the National Register of Historic Places. As a member of IACC (International Association of Conference Centers), Hotel Roanoke is pleased to offer world-class lodging facilities, including newly renovated guest rooms and 63,000 square feet of state-of-the-art conference space. The hotel's business facilities include 35 meeting rooms, a fixed-seat lecture hall, two boardrooms, conference center lounge and an elegant hotel ballroom which can accommodate up to 1,400 guests. ... more   less 
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Also Known As:
The Hotel Roanoke And Conference Center, a Doubletree By Hilton Hotel
Hotel Roanoke Doubletree

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