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“Had two yellow labs-perfect!”

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Best Western Plus Inn at Valley View
Ranked #8 of 40 Hotels in Roanoke
Certificate of Excellence
Reviewed 6 August 2014

From Skyelar at the FD being efficient and professional to the Night Auditors friendly smile in the morning-we would highly recommend this hotel for families traveling with dogs. We made reservations the night before and I'm a hotel manager from days past. I found Skyelar to be perfect in booking, informative, and I hung up with great confidence. Check in she greeted us with a smile and remembered my call. Dogs even came by to say hi and thank her. Room was clean and bed was comfy. Even had a recliner! Ptac AC worked ok and free wi-fi worked fine. My daughter and I hit mall and movies to stretch legs. Great stay! Ms. Womack: thanks for training the staff so well. It was a pleasure staying with you!

  • Stayed: August 2014, travelled with family
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Thank Michelle G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this reviewResponded 12 August 2014

Michelle,

It's MY pleasure to serve you! Skyelar is an awesome desk clerk and fantastic person. We have such a great staff that I'm so proud of.

You know we're not perfect. Right now we're dealing with some rain...rain...and rain. That means humidity...but we're working hard to keep things dry.

Please come back and bring those beautiful dogs with you!

Thank you for the review,

Lori Womack
General Manager

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608 - 614 of 1,095 reviews

Reviewed 5 August 2014

Had to take students to a 4 day conference in Roanoke. We were trying to stay at the Roanoke Conference Center but they were booked. Wound up here. Was the best place to be with students. Although on the small side in comparison to the conference center, made it easy to check on kids when at the hotel. Had all the amenities one would expect including a fridge and microwave! The staff were AWESOME! We had to commute to the Hotel Roanoke for competitions etc. and had a shuttle bus bring us. Everyone was so nice. Good breakfast included with room. Highly recommend this hotel.

  • Stayed: March 2014, travelled on business
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Thank Chris S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this reviewResponded 12 August 2014

Chris,

Hello there!!

Glad to here you all made it home safely. We enjoyed having your group here so very much. I love the Hotel Roanoke too so in comparison, we are small. But we're personable aren't we? We DO care about each one of our guests.

Do you think you will be coming our way again next year? I hope so.

Let me know and I'll take care of the arrangements.

Thank you for the review,

Lori Womack
General Manager

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Reviewed 1 August 2014

Staff were very friendly and helpful. I had mechanical problems with my car and had to extend my stay. They were able to accommodate my family even though the motet was maxed out because of a regional baseball championship in town. Great location: close to airport, nearby shopping center and many close places to eat. I'll be staying there this coming week.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
Thank Raymond M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this reviewResponded 12 August 2014

Mr M,

Oh, yes. I trust you made it home ok. Once in a while we get a stranded motorist that seeks comfort and assistance with us. We're glad to help anyone in that situation. We're glad we could help you.

Thank you for leaving a review about us. We appreciate your feedback.

See you again?

Lori Womack
General Manager

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Reviewed 31 July 2014

This is a very well taken care of property, Guest rooms are quite comfortable, and the rates are reasonable. Location is near restaurants and shops. The continental breakfast is well maintained and the food choices are good.

  • Stayed: July 2014, travelled as a couple
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Review collected in partnership with Best Western
Thank editor75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this reviewResponded 1 August 2014

PA friend! Hello!

Thank you for giving us such a kind review. We've been very busy these days with summer travelers....and we love it! It's why we're here.

Take care and please come back and see us.

Lori Womack
General Manager

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Reviewed 24 July 2014

We were traveling south along Blue Ridge Parkway and this hotel was close by to spend the night.
Comfortable beds, clean room, adequate breakfast (included). Room has refrigerator, microwave and coffeemaker. Free Wi-Fi. Free USA Today newspaper.

  • Stayed: July 2014, travelled as a couple
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Thank MargaretS07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this reviewResponded 30 July 2014

Margaret,

Well, that just about covered it. I'm glad you enjoyed your stay and hope you loved the Blue Ridge Parkway trip as much as we do.

Please come back and see us the next time you're down here from Bal'more!

Go Orioles!

Lori Womack
General Manager

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Reviewed 22 July 2014

My wife mistakingly booked tomorrow's date at hotels.com instead of today's and we could not change booking ourselves. Skyler at the front desk was very helpful as we had only a Swedish mobile (would cost a fortune) and phoned hotel.com on our behalf and fixed everything for us. It took her some 15-20 minutes but finally everything was OK. She really saved my wife's mood and our family happiness.
Rooms are quite spacious and has everything one needs. Judging by the information we have here breakfast should be good too. Parking is included.
Quite a bargain for the US$ 130 we paid.

  • Stayed: July 2014, travelled with family
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1  Thank Djerdapmania
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this reviewResponded 30 July 2014

Here's another review about Skyelar. (Geesh, I hope she'll be okay to work with now...she might get an ego! LOL!!) She is awesome...for sure.

Thank you for staying with us. I trust the breakfast turned out to be nice as well.

Be safe in your travels,

Regards,
Lori Womack
General Manager

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Reviewed 21 July 2014

The guests with the BB tourney were horrible. I don't hold the staff responsible for the unruly kids but I would have asked them to behave or leave. Once. But I know that you have to be polite but the other guest deserve that relaxing experience as well. Those chaperones weren't doing their jobs either.

  • Stayed: July 2014, travelled with family
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Review collected in partnership with Best Western
Thank Christopher C. S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lori W, General Manager at Best Western Plus Inn at Valley View, responded to this reviewResponded 30 July 2014

Chris,

Congrats to the newlyweds! And thank you for emailing me at teamlori@yahoo.com. I was on vacation during the Commonwealth games, but of course I was told that a team was absolutely unruly. I understand that the staff and manager on duty had to constantly try to control them.

But you'll be happy to know that I received a letter from the coach profusely apologizing for their actions. It seems that the girls were super excited and the adults underestimated the need for the amount of chaperones.

Your group was extremely kind about the whole thing and we appreciate that. Taking that team again next year is something that will have to be seriously thought about. We don't want our other guests to be inconvenienced. I'm so sorry.

Thank you for your review,
Lori Womack
General Manager

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Additional Information about Best Western Plus Inn at Valley View

Address: 5050 Valley View Blvd NW, Roanoke, VA 24012-2038
Phone Number:
Region: United States > Virginia > Roanoke
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Roanoke
#4 Business Hotel in Roanoke
#4 Family Hotel in Roanoke
Price Range: £70 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Inn at Valley View 2.5*
Number of rooms: 84
Official Description (provided by the hotel):
This Best Western Plus hotel is conveniently located at Valley View Mall with easy access to I-81, I-581 and the Roanoke/Blacksburg Regional Airport. We offer a fitness center, guest laundry and a deluxe free breakfast. Call today to reserve your room. ... more   less 
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Also Known As:
Best Western Plus Inn At Valley View Hotel Roanoke
Best Western Hotel Roanoke
Best Western Roanoke
Roanoke Best Western

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