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Holiday Inn Express & Suites Charlottesville - Ruckersville
Ranked #1 of 1 Hotels in Ruckersville
Certificate of Excellence
Valparaiso, IN, United States
1 review
“Seeking good reviews for a hotel choice”
Reviewed 4 September 2013

Positive reviews posted led us to choose this property and we were not disappointed. Comfy bed, clean room prompted a second night stay ... totally enjoyable. One con was locating the property after dark, signage was not very visible .

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank David J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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324 reviews from our community

Traveller rating
    167
    96
    35
    16
    10
See reviews for
131
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (37)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Portuguese first
  • Any
English first
Fairfax, United States
1 review
Reviewed 2 September 2013

Very clean & newly appointed room. Upgraded bathroom. Fantastic 1800 sq ft excercise room. Breakfast left a little bit to be desired - but staff was very helpful. Internet connection had some problems with initial login, but afterwards was OK. Check-in and out went very smoothly. Very pleasant housekeeping staff. Excellent choice & would stay again at this hotel.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Otto S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lawrenceville, GA
Level 6 Contributor
162 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 31 August 2013

This Best Western is one of the nicer, newer locations in the chain in the Eastern US. The appearance both inside and out was clean and updated. Check in was simple and the room was a nice size, very comfortable for our night's stay. I would have preferred a first floor room rather than hauling luggage up and down the elevator, but it was not a big deal. The location is a few miles north of Charlottesville, but it was not an issue at all. I liked the hotel being back off the road, as noise was not an issue. We found a great Mexican restaurant just a mile or two down the road. All in all a great stay in the area!

Room Tip: I would ask for first floor.
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KSC77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Prague, Czech Republic
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 28 August 2013

I have stayed many times at this hotel because it is very close to where I do business when on trips from Europe .The room standard is great , great bed ,well fitted out , and of course all the important wifi. Room hygiene is constantly to a high standard . What a pity that more importance is not placed on improving the breakfast facilities , it's very basic and disappointing , and the paper plates and cups are really terrible . There is obviously no cooking or plate washing facilities in the ' pantry' as it is called on the door . so disposable everything !!!! microwaved catering pack scrambled egg and sausages , placed ,and left in a heated container , frozen berries and yogurt.1 two bar electric toaster between all the guests , no need to go on ,you get the picture .Don't let this stop you staying there but be prepared .You are informed at reception that Lord Hardwicks restaurant (50 meters) has full catering but it opens late and closes early !!!! .The staff are generally friendly and efficient , except when on my last visit 17th to 21 august when I asked the receptionist if it would be possible to replenish the breakfast buffet as there was NOTHING THERE ,no bread no hot water for tea , no eggs , no sausages... ZERO,,,,,, her dismissive attitude and comment was '' we are short staffed' ' I told her that she was very rude ..She called some gardener on a walkie talkiewho came but explained to the guests that he doesn't know where things are !!!! Best Western built a great hotel , swimming pool , fitness , business center , conference room on a huge lot , so why not better breakfast facilities ????

Room Tip: away from the very noisy ice machines and evevators .
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  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rob8u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jillianp1, General Manager at Holiday Inn Express & Suites Charlottesville - Ruckersville, responded to this review, 29 August 2013
We appreciate your taking the time to provide us feedback and value your continued patronage. I apologize for Lord Hardwicke's hours and will certainly share your feedback with their ownership/management. In regards to our breakfast buffet, we do constantly make an effort to improve our offerings, such as adding the scrambled eggs, hard boiled eggs, sausages, parfait station, etc. Your most recent experience certainly is not the normal high level of service we provide and in researching, our breakfast attendant was out ill recently causing our housekeeping and maintenance staff to fill in covering the breakfast area. I will share your feedback with them, however, as this is no excuse for substandard service. Thank you, again, for taking the time and we hope to see you again should your travels return you to the area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 27 August 2013

Even though it was a bit out of the way, I picked this hotel because of the price and the free breakfast. I was immediately impressed by the friendliness and professionalism of the staff, especially Jackie and Jennifer. Although I was 12 miles away from my son’s dorm, the road was a straight shot to the campus.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jillianp1, General Manager at Holiday Inn Express & Suites Charlottesville - Ruckersville, responded to this review, 29 August 2013
We are so pleased that you stayed with us, despite your many choices closer to your son's dorm. I will certainly share your positive comments regarding Jennifer and Jackie with their manager. Thank you, again, for sharing your feedback and we hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Southern Pines, North Carolina
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2013

This is a great motel that is clean and well maintained. The staff is very good. It is located on Route 29 North of Charlottesville and very close to our grandson's home. The beds are very comfortable and the linens are always spotless. We have stayed there 3 or 4 time a year for quite some time and have always been satisfied.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank James C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jillianp1, General Manager at Holiday Inn Express & Suites Charlottesville - Ruckersville, responded to this review, 29 August 2013
I just wanted to thank you for taking the time to provide such a wonderful review for the hotel and am pleased that you continue to stay with us multiple times each year. We look forward to seeing you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 17 August 2013

We have stayed at the Best Western in Ruckersville, VA several times. The hotel has always met all our expectations and I would encourage travelers to use this hotel. Excellent experience! A great place for families or business travelers. Always clean rooms and friendly staff.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jillianp1, General Manager at Holiday Inn Express & Suites Charlottesville - Ruckersville, responded to this review, 29 August 2013
Thank you for taking the time to provide such an outstanding review of your recent stay. We appreciate your continued patronage and hope to see you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express & Suites Charlottesville - Ruckersville

Property: Holiday Inn Express & Suites Charlottesville - Ruckersville
Address: 5920 Seminole Trail, Ruckersville, VA 22968-0900 (Formerly Charlottesville Airport Inn & Suites)
Phone Number:
Region: United States > Virginia > Ruckersville
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Ruckersville
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express & Suites Charlottesville - Ruckersville 2.5*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to the new 100 percent non-smoking Holiday Inn Express & Suites in Charlottesville - Ruckersville. We are conveniently located on Route 29, four miles north of the Charlottesville Albemarle Airport (CHO). With our location being 14 miles north of Downtown Charlottesville, we offer a quiet setting off the highway. Leisure guests will find the Holiday Inn Express and Suites Charlottesville - Ruckersville near popular area attractions: Thomas Jefferson's Monticello, James Madison's Montpelier, Shenandoah National Park, Monticello Wine Trail and the University of Virginia. Share the spirit of the Cavaliers at Scott Stadium or catch a concert at John Paul Jones Arena. As a guest at our modern hotel near Charlottesville, enjoy convenient amenities including free breakfast, on-site parking and Wi-Fi with every stay. Our hotel also features a 24-hour fitness center, business center and seasonal, outdoor pool. ... more   less 
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Also Known As:
Best Western Plus Charlottesville Airport Hotel Ruckersville
Best Western Plus Charlottesville Airport Inn And Suites
Best Western Ruckersville
Ruckersville Best Western

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