Hot tub did not work
TV was missing 48 of 58 channels
No ironing board
Leaking ceiling in bathroom
Heat lamp did not work
Key card lock was turned off at side entrance
Questionable to call the rooms suites
The first thing I noticed was that the outdoor hot tub had a cover over on it and stayed that way for the 3 days I was at the hotel. It seemed strange that it was not temporarily out of service but either they did not bother to have it repaired or not did not want to deal with maintaining it. It is possible to note this on the hotel's website and it seems like false advertising.
Next when I went to my room there were 2 TV's. One was not plugged in and the other only got 10 of the 60 channels listed on the channel guide. The room also did not have an ironing board or iron. I told the front desk about the problem and I was moved to another room.
In the 2nd room the sound of dripping coming from the bathroom woke me up at 4:30 am. I noticed there was water dripping from the ceiling and the bathroom floor was all wet. The ceiling looked damaged as if this had been going on for a while but had not been fixed. I left for work in the morning and when I returned in the afternoon I told them that the ceiling leaked. They said the hotel was full and I could not change rooms that night but I could on the next night. I do not believe this because I did not see enough people in the hotel for it to be completely booked.
In addition to this the heat lamp in the bathroom did not work. The side entrance to the first floor did not require key card which seems like a security problem. I was concerned since my room was about 5 doors down from this entrance.
The rooms were large but I dont think they qualify as suites. The Holiday Inn in the Salem has rooms that are about the same size with sofas but not called suites. These rooms do not have a separate room in addition to the bedroom. Typically that is a suite.
Overall this hotel seemed like it was nice when it was newer but had not been maintained by the management. It has the potential to be a nice place if repairs are made but I won't be staying there again.
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- Also Known As:
- Comfort Suites Inn At Ridgewood Farm Hotel Salem
- Comfort Suites Salem
- Comfort Suites Hotel
- Salem Comfort Suites