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“Cleanest hotel”

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Holiday Inn Express Hotel & Suites Salem
Ranked #4 of 13 Hotels in Salem
Certificate of Excellence
Richmond, Virginia
Level 3 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Cleanest hotel”
Reviewed 24 August 2014 via mobile

We spent one night here and were very pleased with our accommodations. This is a very clean and new hotel. The staff was very friendly and helpful. The bath towels were super soft and actually smaller freshly laundered! Breakfast was great with a large and nicely decorated dining area . We will return to this hotel!

Stayed August 2014
Helpful?
Thank seahorse192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, 6 October 2014
Dear Searhorse,

Thank you for your feedback regarding your stay with us. We are so glad you enjoyed the hotel accommodations. We are glad you enjoyed the breakfast service. Thank you so much for staying with us. We hope you will consider us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

315 reviews from our community

Traveller rating
    170
    97
    28
    11
    9
See reviews for
137
79
14
45
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • Any
English first
Augusta, Georgia
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 18 August 2014

As we traveled towards our trip to Bar Harbor, Maine we decided to take the scenic route. We stopped at this beautiful town with mountains overlooking the town. We stopped at the Holiday Inn Express. I would consider this one of the best of the best. Wonderful, spotless room. Reasonably priced and what a great nights sleep. We ask the desk clerk where was a good place to eat. The suggestion was Billy's Barn & Restaurant. We decided to ride through town to see what was available. There was another restaurant downtown but we turned back and went to Billy's. It was just a big red barn and when you walk inside there is a bar to sit at or tables and pool tables along with a stage for a live band. This was a Sunday so no band but that was ok. The bartender was fabulous. So friendly and made us welcome to her town. We ask her what was good to eat. She suggested their hamburgers. We weren't sure but we went for it. In my 57 years I have no had a better burger in my life! If I had no one to come home to, I think Salem, Virginia would be an awesome place to live. They get an A+ from me. I would go back. The breakfast was great in the morning also.

Room Tip: You won't regret staying here.
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  • Stayed July 2014, travelled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Cindy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, 6 October 2014
Dear Cindy,

Thank you for telling us about your stay with us. We are so glad you chose us for your hotel needs. We are glad you enjoyed the breakfast and the hotel room. We strive to provide a great experience for everyone. Thank you so much for staying with us. We hope that you will choose us again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
Level 6 Contributor
229 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
Reviewed 16 August 2014 via mobile

Stayed here on a drive-by stop that what exactly mid-way to our final destination. Anyhow, I do like HI Express hotels, for they give great Military Rates (frankly, they're always the same as their best rate). Anyhow, the hotel staff were great, friendly and helpful. The hotel and room were spotless. I asked for a pizza joint recommendation and the place (Lucky's at 300 E Main St) was simply excellent. The breakfast was the best that I've had at any HIE hotel. WiFi is free and available throughout the hotel. The hotel is just off the I 81 and there are restaurants and service stations close by. There's a Starbucks only 5 mins away and opens at 0600. The location is very quiet, yet close to absolutely everything. My child was extremely happy with the pool. I would stay here again.

Stayed August 2014, travelled with family
Helpful?
Thank Pat D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, 6 October 2014
Dear PBLD,

Thank you for telling us about your visit with us. We are so glad that you and your family stayed with us. We are glad that you enjoyed the staff, breakfast and pool area. We strive to provide a great place for everyone to stay. We hope you enjoyed Salem. Thank you for staying with us. We hope to see you again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Raleigh, North Carolina
Level 5 Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 10 August 2014

If your looking for a clean hotel, in a safe area, with comfortable beds, friendly staff and good breakfast, then this is it. The breakfast was delicious and inviting. The decor, beds and bathroom were all fresh and neat. The only issues were that our refrigerator did not work, and we were unable to check in a little early. The kind lady at the front desk is very professional and nice. If we travel in the area again, we will stay here.

Room Tip: Do not try to check in early, call before you arrive to check the status of your room.
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank luckygirl100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, 6 October 2014
Dear Luckygirl,

Thank you for telling us about your visit with us. We are glad that you enjoyed what the hotel has to offer. Thank you for telling us the issues you had with the refrigerator. We are very sorry for the inconvenience. We will pass this on to our maintenance staff. Thank you so much for staying with us. We hope to see you again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 2 Contributor
7 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 7 August 2014 via mobile

What a great place off 81S. We were driving down and needed a place to stay the night. Gail at front desk was very kind and helpful and got us a super clean great room quickly. Everything is fairly new so no need to worry about it being rundown. Rooms were quiet and there is a vending machine on the 2nd floor if you want snacks. The breakfast is great, there are pancakes, eggs, sausage, bacon, bagels, cereals, oatmeal, fruit and yogurts and tons of other things.
There is also an outdoor pool that has a great view of the mountain side. Overall what a great spot, I would highly recommend.

Stayed August 2014
Helpful?
Thank Michael M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chattanooga, Tennessee
Level 6 Contributor
164 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 19 July 2014

Some long time ago, I stopped staying at Holiday Inn properties. They had gotten to the place where they were dirty, poorly managed and all around just didn't provide a comfortable stay. I would have rather gone camping than to stay at Holiday Inn. HAVE THEY EVER CHANGED FOR THE BETTER!!! On a trip to Washington, we decided to try Holiday Inn properties again. We decided this basically because of the positive reviews. The staff was friendly and helpful (all the staff members); the room was very clean; the beds were very comfortable and they even had pillows to suit ones choice (firm/soft). Access from the highway was very easy. Breakfast was as good as one would receive at any Resturant. We will book Holiday Inn properties in the future. They even provided a crib for our grandson.

Room Tip: Clean and welcoming
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  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Michael3735
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, 18 August 2014
Dear Michael,

Thank you for telling us about your visit with us. We really appreciate your feedback. We are happy that you decided to give Holiday Inn another chance. Thanks for choosing us. We strive to provide a clean,safe, and comfortable place to stay. Thank you for staying with us. We hope to see you again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Richmond, Virginia
Level 6 Contributor
410 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed 18 July 2014

Spent one night here while on a trip to Mt Airy and it was an enjoyable stay. Friendly staff at the front desk, the king bed suite was clean, the bed was comfortable and the breakfast was great. The only problem we encountered was we experienced a slow processing time on the internet that night for an hour or so. We reported it to the front desk when we left, the gentleman at the desk apologized several times and promised he would check with the provider to see if they were experiencing any problems. Other than that we had a very enjoyable stay and if we are in the area again we will spend the night here.

  • Stayed July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
Thank duffey3700
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagementTeamGM, Manager at Holiday Inn Express Hotel & Suites Salem, responded to this review, 18 August 2014
Dear duffey,

Thank you for telling us about your visit with us. We really appreciate your feedback. Thank you for telling us your concerns about the internet service. We are very sorry for any inconvenience that you were caused. We will pass this feedback on to our tech staff. Feedback is very important to us. We use it to make changes to the hotel to make it better for you, and future guests. Thanks for your time. We hope to see you again in the future.

Sincerely,
Holiday Inn Express Hotel & Suites Salem
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Hotel & Suites Salem

Property: Holiday Inn Express Hotel & Suites Salem
Address: 991 Russell Dr, Salem, VA 24153-3068
Phone Number:
Region: United States > Virginia > Salem
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Salem
#4 Romantic Hotel in Salem
#4 Business Hotel in Salem
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Salem 2.5*
Number of rooms: 75
Official Description (provided by the hotel):
The newest addition to the heart of Blue Ridge is the Holiday Inn Express Hotel & Suites Salem, VA! We are conveniently located to I-81 at exit 141, just a short drive to following area attractions : Roanoke College, Salem Civic Center, & James Moyer Complex. With our world class service and many Salem/Roanoke businesses, restaurants and attractions within walking distance or minutes from our front door, you ll discover why our guests have selected us as their preferred hotel in Roanoke Valley! This state-of-the-art hotel features special in room amenities such as free high-speed Internet access, 37 flat panel LCD TV and free local calls. Whether you are staying with us for business or pleasure, take time to relax and enjoy our outdoor swimming pool, business center, wireless Internet access in all public areas and fitness center. Points of Interest: Companies: General Electric, Carter Machinery, & Medeco. Hospitals: Lewis Gale Hospital, & Veterans Affairs Hospital. Universities: Roanoke College, Virginia Tech, Hollins University & Radford University. Local Attractions: Taubman Museum of Art, Virginia Museum of Transportation, & Dixie Caverns. Stay Smart at the Holiday Inn Express Hotel and Suites Salem Virginia. ... more   less 
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Holiday Inn Express Hotel And Suites Salem

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