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Holiday Inn Express Richmond Airport
Ranked #8 of 15 Hotels in Sandston
ellicott city
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Nice for the money”
Reviewed 26 September 2012

First, the good stuff...the hotel was easy to get to, check in was super fast and easy, staff was friendly, the bed was very comfortable. Now the bad stuff...the halls and room smelled like a sewer, my room had two phones but no clock, the shower had the previous resident's hair in it (yes, the short, curly ones) and was dirty. Still, it was a good deal and I got a good night's sleep.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dawn s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review, 17 October 2012
We truly appreciate the feedback from your previous stay with us. Our goal is to continue to provide excellent service to all of our guests, and rest assured that these issues will be looked into.
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130 reviews from our community

Traveller rating
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    28
    9
    15
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • Any
English first
Columbus, Ohio
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 August 2012

We stayed in the Holiday Inn Express in Sandston, VA on June 30, 2012, the night after the big storms came through Ohio-WV-Virginia knocking out power for hundreds of miles. We live in Columbus, Ohio and left our house with no power... thinking it was just Ohio affected. We had reserved the room at the HI a couple of months before our stay b/c it was en route to our final destination of OBX, NC. Long story short... we arrived at the hotel about 3 hours past what we had anticipated due to outages along the way, more storms we had to drive through, and other crap to deal with thanks to the storms.

I had called 2x to verify our room was still there and the front desk person assured me it was. Thankfully! So many people were in need of rooms due to lack of power locally as well as the new storms rolling in people needed a place to stay. Upon arrival the lobby was full and they had no rooms available. Fortunately for me we had ours reserved and they even upgraded it for us! We ended up in the suite (which was huge!) and all 4 of us loved it. After sitting in a car for 12 hours together we were happy for the extra space so we could all get away from each other for a little bit.

The 2 couches were great, the little table was utilized by us for eating our Chinese delivery that we ate at 10pm at night... with our little kids!

The lady at the front desk was super helpful both the night we arrive and in the morning (same busy girl!). She was really attentive, friendly, and seemed happy to be there.

Although the hotel was FULL the breakfast was still plenty by the time we got down to enjoy it. The tables were full, we shared with another family and enjoyed that as well.

The only offsetting thing was the "pitcher" for tips at the breakfast buffet. I found that odd and it made me uncomfortable considering we never carry cash when we're eating in a hotel... we leave everything in the room, eat, and head back up. I've never seen a tip jar at a Holiday Inn.

I would highly recommend this hotel. And, if tips are prevalent in the area - put a "jar" at the front desk. The girl working is the one that did the exceptional job!

Room Tip: Our suite was huge, quiet, clean, and perfect for a family. We were upgraded and not sure if we'...
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  • Stayed June 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank M S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review, 7 September 2012
We appreciate all the kind words you had for us. We try very hard to make the best of any situation that is put in front of us. The storms that came across the east coast left many people without power for several days, but we tried our best in accommodating as many families as possible. We look forward to seeing you again the next time you come to Sandston, VA!
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Boston, Massachusetts
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 July 2012

Had to stay overnight near the Richmond airport one night after a red-eye flight and wound up choosing the Holiday Inn Express. Not only did they give us a discount on the king room; they also upgraded us to a huge suite, with a mini living room. Free wifi and breakfast (extended to guests until around 10:15am)--plus a heated pool--were additional bonuses. Staff catered to our every need (including at breakfast), and the bed and pillows were just as we had hoped. No funny smells, noises, or bugs . . . Really an outstanding choice if you're in the area for a flight; no complaints!

Room Tip: Kindly request a king suite!
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  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Justin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review, 7 September 2012
We appreciate you staying with us during your visit to Sandston, VA! I'm glad we were able to upgrade you to one of our Suites, and we hope that you come visit us again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 June 2012

The pillow case could not hide the purplish spot on the pillow. Long hair still adorned the bed. Cigarette burns on the side table in this nonsmoking room was recently given a once over with a damp rag ..(maybe). The dim lamp was not quite dim enough to hide the smudges on the chair. There was actually a little amusement as we stepped into the elevator to experience a half inch drop at the third floor. We decided to complete our drive rather than stay.

  • Stayed June 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Riddling1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Richmond Airport, responded to this review, 23 July 2012
Dear Riddling1,

We appreciate that you took the time to review our hotel. It sounds like we fell below your expectations, and I apologize you were not satisfied with the room accommodations. Rest assured that these issues will be looked into. We hope to have the honor of serving you again should your travels bring you back to Sandston.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Karen C
Case Manager
IHGCare
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Travellers are raving about these Sandston hotels

Ocean City, Maryland
Level Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 March 2012

Another youth sports weekend put us at this hotel. This hotel is very close to the airport. I expected alot more jet noise but it really was not that bad at all. Check in was quick and efficient, rooms were clean. Ac/heat worked great. Only thing I found odd was the toilets. When you flush the toilets its like setting off a depth charge. Flush one of them and you will know what I am talking about. The only sound I heard from any neighbors was "the flush". There is a WAWA store very close which is very convienient for beer, snacks, gas, etc.

Room Tip: 4th floor is smoking, avoid rooms on that floor unless you smoke.
See more room tips
  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bigmoneyvic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review, 29 March 2012
Thank you very much for those kind words, and we look forward to seeing you again during the next youth sports weekend.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ireland
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 5 January 2012

I was stranded at Richmond Airport due to snow in new york in November and stayed the night at this hotel. I was very impressed with this hotel. I got a great rate, the hotel was gorgeous, spotless clean, had a lovely restaurant and a great room.

If you look at my previous reviews you'll see that I'm normally a picky traveler and don't often give a 5/5 rating but this hotel had it all.

Pros:
Great Hotel
Great Room
Lovely bed
Great food
Great Value

Con:
Not much to do in the area, but hey it's an airport hotel.

  • Stayed November 2011, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Dave7475
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review, 10 January 2012
Thank you very much for the comments you have posted. Service is very important to us, and we will continue to accomodate our guests the best we can. We look forward to seeing you again in the Richmond area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Germantown, Tennessee
Level Contributor
76 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 11 October 2011

Overall I had an average stay. Nothing great. The best thing about this hotel is the location. The rooms are ok although my room needed the bathroom updated really bad. Other than that complimentary breakfast and a five minute ride to the airport make it convenient. The price was decent as well. I have to agree about the shuttle. The previous review hit the nail on the head. I waited about 35 minutes for the shuttle when it is only a 5 minute ride. Finally I sprung for the cab to get me there. The shuttle service needs some serious improvement. I would recommend a short stay especially if you have an early flight.

  • Stayed October 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nickel1612
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this review, 28 November 2011
Thank you for posting your comments about this hotel. We've been working very hard to revamp our guest rooms, and I am happy to say that we have made many improvements. I apologize for any inconvenience our hotel shuttle might have caused, and will continue to work on improve our shuttle service.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Express Richmond Airport

Property: Holiday Inn Express Richmond Airport
Address: 491 International Center Dr, Sandston, VA 23150-1336 (Formerly Wingate Inn - Richmond - Airport)
Phone Number:
Region: United States > Virginia > Sandston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #8 of 15 Hotels in Sandston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Express Richmond Airport 3*
Number of rooms: 100
Official Description (provided by the hotel):
Holiday Inn Express Hotel in Richmond, VA near Richmond International Airport Come and relax with us at our prime Richmond, Virginia hotel near the Richmond International Airport. Our Richmond hotel is just one mile from the airport and offers easy access to major Richmond attractions and businesses alike. Your family will love staying at our comfortable Richmond hotel. Our hotel near the Richmond International Airport is located on Audubon Drive and offers convenient access to many Richmond attractions. The Edgar Allen Poe Museum, the Virginia State Capitol and the Science Museum of Virginia are within close proximity of our accommodations in Richmond, Virginia. Other nearby sights include the American Civil War Center and the Virginia Holocaust Museum. Business travelers can appreciate our convenient accommodations near the Richmond Airport. Our Richmond, VA hotel offers close proximity to area businesses such as Hewlett-Packard, Southern Graphics, Smurfit-Stone and Qimonda. In addition, we provide meeting space for up to 45 people, as well as business services with an available computer, fax machine, copier, printer and free high-speed, wired and wireless Internet access. While staying in Richmond, you can enjoy our amenities, which include a heated, indoor swimming pool, fitness center and a complimentary hot breakfast bar. Book your reservations now to take advantage of our great Richmond VA hotel rates. ... more   less 
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Also Known As:
Holiday Inn Express Richmond Airport Hotel Sandston
Holiday Inn Express Sandston
Sandston Holiday Inn
Holiday Inn Sandston

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