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Holiday Inn Express Richmond Airport
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Reviews (139)
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All reviewsyogurtrichmond airportbiscuits and gravyfree breakfastwould stay againturkey sausageroom was spaciousstayed one nighthieflightfuneralcheckinunitsrefrigeratorclerk
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Reviewed 18 June 2014

Stayed here recently and was very please with the hotel and its staff. hotel is very close to airport and is easy in and out. rooms were very clean and comfy. had a wonderful stay and would love to stay at this hotel again. Highly recommended to anyone passing by the area.

  • Stayed: June 2014, travelled on business
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Thank aash2005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this reviewResponded 19 June 2014

aash2005,

Thank you for taking the time to write our hotel a guest review! Your feedback is vital to the success of our hotel, and we are very happy that you had such a wonderful stay during your trip to Richmond, VA. We look forward to seeing you again soon!

Badal Patel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 June 2014

Very close to 64. I've stayed here a few times now. Rooms are clean and it was quiet. They have a good amount of room for parking and they take corporate lodging. No problem with wifi connection. They have a nice decor throughout the hotel.

  • Stayed: March 2014, travelled on business
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Thank Avery H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this reviewResponded 17 June 2014

We appreciate you taking the time to write our hotel a guest review. Your feedback is vital to our success and we hope to see you again very soon.

Badal Patel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 June 2014

I was told by one of the front desk worker's to be careful because someone got rob in the parking lot and I should take shuttle. I said no and I will be vigilant. She said ok. At the time no had not been caught for the crime. We checked out. My husband said he felt unsafe and worried about the kids and I.

  • Stayed: June 2014
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1  Thank tarheelstate
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this reviewResponded 17 June 2014

tarheelstate,

I would like to apologize on behalf of our staff for not being able to meet your expectations for your stay here. We have fantastic security personnel who work hard in keeping our area as safe as possible, and we hope that you give us another chance then next time you're in Richmond, VA.

Badal Patel
General Manager

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Reviewed 8 June 2014

Interesting to watch Holiday Inn reinvent themselves. This hotel is a shining example of what they can do. The rooms were spacious, the property is attractive and above all, the staff was friendly and helpful. Would repeat my stay here with no hesitation.

  • Stayed: May 2014, travelled on business
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1  Thank 1213pdg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this reviewResponded 10 June 2014

Thank you for all of your kind words. We've made a few changes the past few months to improve the experience for all of our guests. Our staff hopes to see you again soon on your next trip to Richmond, VA!

Badal Patel
General Manger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 June 2014

Our stay was mostly pleasant. The room was clean and comfortable, but the phone volume had been turned down, so our wake up call wasn't heard. Water in the shower was quite hot in an enjoyable way- we didn't run out. The parts of the hotel and room showed some disrepair. The toilet seat was very loose, the rings around door handles were broken, but could be put back in place. Breakfast was more limited than average HIEX there was no pancake maker and the usual items were replaced ok with the one person trying her best to keep up with demand. The one lady at the desk was very good and helpful. The old lady hotel needs some remodeling, but was good for just one night.

  • Stayed: June 2014, travelled as a couple
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Thank tex47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BadalPTL, General Manager at Holiday Inn Express Richmond Airport, responded to this reviewResponded 10 June 2014

Thank you for taking the time to give us some feedback on your stay here at the Holiday Inn Express- Richmond Airport. We will be working on improving on the items mentioned above, and we look forward to seeing you on your next travel dates.

Badal Patel
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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