I booked one night here using some HH points + $40. Shortly after I checked in and went to my room, another guest was given my same room and barges in on me. The manager Dave apologized profusely, comped my dinner, and said that I would not be charged for the hotel night. That was great - I accepted. I understand that mistakes happen and I got over the incident quickly. However the next morning when I went to check out, the clerk on duty at the desk provided my bill, which still showed a $35 room charge - don't even know where that would have come from. I explained the situation and he said there were no notations in the file. He ended up removing the charge but stated that it was "against his better judgement" and basically accused me of lying (he attempted to sound like he was joking) so I was pretty offended. I wouldn't stay here again. Too many issues.
- Official Description (provided by the hotel):
- Closet hotel to the Richmond International Airport. Complimentary shuttle within a three mile radius. On site restaurant. ... more less
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- Also Known As:
- Doubletree Richmond Airport
- Doubletree Sandston
- Doubletree Hotel Sandston
- Sandston Doubletree