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“Good service close to airport & super convenient”

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Holiday Inn Richmond Airport
Ranked #6 of 15 Hotels in Sandston
Salt Lake City, Utah
Level 3 Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good service close to airport & super convenient”
Reviewed 3 December 2013

I arrived late due to airline delays but had an early flight. This hotel is very close and convenient to the airport. The front desk agent was very nice and knowledgeable. The room was comfortable with a great high pressure shower and the microwave and refrigerator was a bonus. The free shuttle was ontime and I enjoyed the free wifi. There is a cute little bar downstairs you can catch up with friends. This was my first time here and they thought of everything. This is the place to be when you want to venture out downtown which is 15 minutes away or run to catch an early flight. Will be back. Thanks.

  • Stayed December 2013, travelled on business
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Helpful?
1 Thank FlynPenny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher A, Manager at Holiday Inn Richmond Airport, responded to this review, 5 December 2013
Great to hear you had a great time staying with us. We are glad you got to utilize our complimentary shuttle. They do such a great job delivering top notch service! We hope to see you again!
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124 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (23)
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English first
San Antonio, Texas
Level 4 Contributor
37 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 2 September 2013

This is place is very convenient to eastern, northern, and central Richmond, VA, by interstate highways (I-64 and I-295); close proximity to the main city airport is when you need an early morning flight. The hotel is nice and clean; the grounds is nicely kept. The staff is courteous. The room was comfortable, except that sometimes you can hear your neighbors through the adjoining door (though locked) or through wall. The bed was so comfortable that I fell asleep anyway, despite minor noise. Although being close the airport, exterior plane noise was not a problem at all. The lobby was bright and open. The restaurant/bar is convenient for breakfast and dinner with decent fares. The on-site small swimming pool and fitness room with cardio machine and weights will get your heart pumping. The back patio provides an area to relax or play. The conference rooms even host evening parties, with club like atmosphere.

  • Stayed August 2013, travelled with family
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Helpful?
Thank jter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher A, Manager at Holiday Inn Richmond Airport, responded to this review, 5 December 2013
We are glad to hear you enjoyed your stay with us. Thank you for the kind review.
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Washington DC, District of Columbia
Level 6 Contributor
118 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 25 August 2013

What can I say about this place other than Holiday Inn's effort to rebrand itself and make itself more playful, modern, and contemporary is paying off in a major way. Loved the exterior green lighting, just helped to set it off ever so slightly.

The hotel is tucked away with several others right off the interstate behind Wawa (perfect for late night hunger pangs.) There is ample free parking, a free airport shuttle, and free fast wifi throughout. There is also a nice indoor pool and basic gym.

Check in was swift and no drama. They inquired about floor/placement to elevator and accommodated our request for a double bedded room. They called within 10 minutes to make sure everything was satisfactory with the room which it was. Almost brand new, very comfortable, nice muted contemporary decor. Very homey. There was a fridge and microwave in the room. Decent toiletries, Bath and Body Works, and very high pressure shower. Flat-screen TV with multiple channels and ample room on the bathroom vanity. They nailed all the little touches such as GREAT A/C, comfy beds, and insulation from the airport noise/other guests. Loved that you could close the shades to keep it dark in the morning (don't know why some hotels are omitting that these days?)

Overall great stay if you're passing through Richmond and only a 15 minute drive to Downtown Richmond to check out the Canal area or nice meal or drink on the town.

Only con is no continental breakfast (Waffle House down the street :-) also the housekeeper knocked on the door pretty early twice before we checked out. To her defense we omitted the "do not disturb" hanger. Stay here! Got a great rate through Hotwire.

  • Stayed August 2013, travelled with friends
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Helpful?
2 Thank White2tn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher A, Manager at Holiday Inn Richmond Airport, responded to this review, 27 August 2013
Your review was so eloquently thought out and written. We love that! We passed this review around to the staff as a reminder that their genuine care for each guest's experience really counts. Thank you for choosing us over the many other options here at the airport. Come back and see us again the next time you're in Richmond!
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Los Angeles, California, United States
Level 3 Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 17 August 2013

I haven't any complaints about this hotel at all! The rooms were quite comfortable, large, freshly appointed, and extremely clean, as were the public areas throughout! The staff at the front desk was extremely helpful, courteous, and knowledgeable about the area. Great value with regard to their competition as well--having stayed at other RIC airport hotels, I can attest that this really is the best option, where you will get the most for your money!

Room Tip: My top floor corner King room had a great view, was quiet, and well appointed!
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  • Stayed June 2013, travelled on business
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Helpful?
1 Thank CaliforniaKewl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher A, Manager at Holiday Inn Richmond Airport, responded to this review, 27 August 2013
First, we would like to thank you for choosing to stay with us on your travels out of Richmond. Secondly, thank you for writing such a kind review of the experience you had during your stay with us. Lastly, the staff really does care about each and every guest. We love exceeding expectations!
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Ohio
Level 5 Contributor
58 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 19 July 2013

Stayed here on an overnight while traveling to OBX. It's the third time we have used this hotel as a stopping point, and it's always been very good. We had several rooms reserved on points, so the hotel was not making anything off of our party. We had four families with kids, so we also weren't an easy group. I wish I could remember the name of the gentleman who checked us in the afternoon of July 6 (4pm), but he was fantastic. As a platinum PC member, I qualified for a free breakfast, but he gave a coupon to EVERYONE in our party, including the kids. He also swapped a king room for one w/ two queens after I realized I had made a mistake when I booked the trip. I hope HI checks the records of who was on duty at that time, because his level of customer service was exemplary and he should be recognized.

The servers during breakfast on July 7 were also great. They were patient and efficient, again knowing all of our food was free. Obviously, we tipped them well, but again their attitude was outstanding.

Overall, the property is clean, easy to find, and very convenient to the airport. Rooms are very nice with solid ammenities, but it's the staff that makes this place so good. I travel a lot for business, and wish all hotels were this customer-focused. This experience will probably cause me to consider Holiday Inn more often than I previously. Thanks again to everyone at this hotel for a far-above-expectations experience.

  • Stayed July 2013, travelled with family
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Helpful?
1 Thank Waylontdog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher A, Manager at Holiday Inn Richmond Airport, responded to this review, 27 August 2013
Such a kind review! Our staff really has their spirits lifted when they get a review that points out the things they did well. Thank you for your loyalty to our hotel as your stopping point during your travels. Marcel does a fantastic job of understanding what good customer service means and executes it very well. Thank you for taking the time out to give a review!
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Columbus, Ohio
Level 3 Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 8 July 2013

Having been warned that certain areas of Richmond were better than others, we were pleased to find the area around this hotel to be safe and easy to get to. There is certainly nothing special about this hotel, but it certainly met our needs for a one night stay on our way to the Outer Banks with our two kids. The hotel could use new carpets as they seemed dingy, but the rooms seemed clean and fresh. The hotel pool water was a little cloudy and seemed to burn the eyes, but otherwise ok. We were not bothered by the sound of the airport and my kids found the planes entertaining!

  • Stayed June 2013, travelled with family
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Helpful?
Thank SMcLafferty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher A, Manager at Holiday Inn Richmond Airport, responded to this review, 10 July 2013
Thank you for taking time to review the Holiday Inn Richmond Airport. We are glad that you enjoyed your overall stay with us, and your comment regarding the carpets has been noted. We are already working to wash the carpets as they could use a good deep cleaning. We are sorry if this detracted from your overall experience. We hope your try us again the next time your are in Richmond to see the improvements we are making!
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West Virginia
Level 6 Contributor
95 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 8 July 2013

Stay at the Holiday Inn over the weekend and had a good stay. Hotel was nice. Man at front desk also was very helpful. Only down fall is it seemed they never ran the vac cleaner in our room and also one night we called down to get towels and never got them.

  • Stayed July 2013, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WV71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Christopher A, Manager at Holiday Inn Richmond Airport, responded to this review, 10 July 2013
Thank you for taking the time to review us from your recent stay at the Holiday Inn Richmond Airport. While it seems we missed the ball on your towel request, your comment has been noted and new training and procedures have been issued to ensure these kind of issues do not happen again. We hope to see you the next time you are travelling to Richmond.
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Additional Information about Holiday Inn Richmond Airport

Property: Holiday Inn Richmond Airport
Address: 445 International Center Dr, Sandston, VA 23150-1336
Phone Number:
Region: United States > Virginia > Sandston
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 15 Hotels in Sandston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Richmond Airport 3*
Number of rooms: 143
Official Description (provided by the hotel):
The Holiday Inn Richmond Airport is conveniently located only a mile from the Richmond International Airport (RIC). Our Sandston hotel's central location provides easy access to Richmond attractions, from the Richmond International Raceway, events at the Richmond Convention Center, the Coliseum and VCU's Siegel Center. You can explore history and fine living at Manakin Mansion, the New Kent Winery and the waterfront district of Rocketts Landing. Business travelers can appreciate the hotel's proximity to businesses such as Dominion Resources, Hewlett Packard, Million Air, Altria, Smurfit-Stone and Thomas & Betts. You can utilize our business center, five meeting rooms and free Wi-Fi access to meet your business needs. Our hotel features an indoor, heated pool and a 24-hour fitness center for use during your stay. You can satisfy your hunger without breaking your budget at the 1607 Bistro & Bar, our lounge and restaurant where kids can eat for FREE. Book with us today to reserve your Sandston, VA hotel room near Richmond's culture, history and all the area has to offer! ... more   less 
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Also Known As:
Holiday Inn Richmond-Airport Hotel Sandston
Sandston Holiday Inn

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