When I arrived at the hotel for check-in I was not greeted as a loyal diamond member. I did receive two complimentary bottles of water per my status. The room was nice however the bathroom had some issues. I found pubic hair on the floor which tells me housekeeping needs to be improved a lot. The gym did not have towels so I placed a call to the front desk and within minutes towels were in place. At check-out I spoke with the front desk agent and returned my keys. I asked for a folio in which she stated I do not get. LOL. I told her she will provide a folio and she did so with an attitude.
Restaurants and shopping are close by which makes this a convenient place to stay with a complimentary shuttle within 5 miles.
I have stayed at this property several times and have never encountered an issue however based on this experience I may look elsewhere.
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- Also Known As:
- Hilton Garden Inn Richmond Airport Hotel Sandston