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“Decent hotel, needs to look at customer service”

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Hilton Garden Inn Richmond Airport
Ranked #2 of 15 Hotels in Sandston
Certificate of Excellence
Reviewed 31 August 2014

Nice people in the hotel, trying to do the right thing. This week phones in my room did not work, and the TV stopped working and needed to be reset by a technician (2nd time) . amdnehrothfsogoto fheiitigshueugh kshigh gjsiort ffse hihgfsfd hsis llgoe ggto sdfh Why do I have to have at least 200 characters?

  • Stayed: August 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Gordon S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vasilios T, Manager at Hilton Garden Inn Richmond Airport, responded to this reviewResponded 4 September 2014

Dear Guest,

Thank you so much for taking the time to email us your feedback. It means a lot, as it helps us improve our Service & Operations. We apologize about your experience at our hotel. We have addressed all your concerns to improve our operations in the future.

Thank you again for staying with us & Please Keep us in mind next time you are visiting the Area.

Sincerely,
Vasilios T.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (506)
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314 - 320 of 507 reviews

Reviewed 26 August 2014

early flight required a hotel stay. bed was not comfortable...did not sleep well. but clean and quiet. went to restaurant directly across the street...was very good.... the patron mexican cantina. overall meet needs and was clean.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Kittikatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vasilios T, Manager at Hilton Garden Inn Richmond Airport, responded to this reviewResponded 4 September 2014

Dear Guest,

Thank you so much for taking the time to email us your feedback. It means a lot, as it helps us improve our Service & Operations. We have shared your comments with our staff so they can improve for the future.

Thank you again for staying with us & Please Keep us in mind next time you are visiting the Area.

Sincerely,
Vasilios T

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 August 2014

Everything was in great condition and the staff was friendly and helpful. I would definitely stay here again and would recommend it to others! Too bad I didn't get to try out the pool or other amenities.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Hannah K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vasilios T, Manager at Hilton Garden Inn Richmond Airport, responded to this reviewResponded 4 September 2014

Dear Guest,

Thank you so much for taking the time to email us your feedback. It means a lot, as it helps us improve our Service & Operations. We always share your comments with the Staff as it will motivate them to do even better & provide consistent Great Service & Clean Accommodations.

Thank you again for staying with us & Please Keep us in mind next time you are visiting the Area.

Sincerely,
Vasilios T.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

The rooms were clean and comfortable. The staff was extremely nice and available to help or answer questions at any time. Enjoyed the stay very much. I wish I was in town longer to use all the amenities of the hotel because everything I used was excellent.

  • Stayed: August 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn
Thank Scott B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vasilios T, Manager at Hilton Garden Inn Richmond Airport, responded to this reviewResponded 4 September 2014

Dear Guest,

Thank you so much for taking the time to email us your feedback. It means a lot, as it helps us improve our Service & Operations. We always share your comments with the Staff as it will motivate them to do even better & provide consistent Great Service & Clean Accommodations.

Thank you again for staying with us & Please Keep us in mind next time you are visiting the Area.

Sincerely,
Vasilios T.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2014

Rooms are nice size, plenty of space, newer property and well maintained. People were super nice and helpful. Hotel is 5 minutes to RIC airport, located less than a mile away, would be good option if catching early flight out.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank JS-VA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vasilios T, Manager at Hilton Garden Inn Richmond Airport, responded to this reviewResponded 4 September 2014

Dear Guest,

Thank you so much for taking the time to email us your feedback. It means a lot, as it helps us improve our Service & Operations. We always share your comments with the Staff as it will motivate them to do even better & provide consistent Great Service & Clean Accommodations.

Thank you again for staying with us & Please Keep us in mind next time you are visiting the Area.

Sincerely,
Vasilios T.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

I came there for a wedding with my mom and my boyfriend and I had a great time the room was large bathroom also, loved the hot tub and pool, the bed was comfortable, the only prproblem was that there was no comp. breakfast and we stayed for 3 days but everything else was perfect. Front desk host Nicole Peyton was kind, pleasant and very nice.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank shima914
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vasilios T, Manager at Hilton Garden Inn Richmond Airport, responded to this reviewResponded 4 September 2014

Dear Guest,

Thank you so much for taking the time to email us your feedback. It means a lot, as it helps us improve our Service & Operations. We always share your comments with the Staff as it will motivate them to do even better & provide consistent Great Service & Clean Accommodations.

Thank you again for staying with us & Please Keep us in mind next time you are visiting the Area.

Sincerely,
Vasilios T.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2014

We arrived for a quick overnight stay to drive to Western Virginia the next day. We were looking forward to the complimentary breakfast as advertised. Well, if you book thru an OTA, ie. Expedia, Travelocity, etc. you don't get the complimentary breakfast. How convenient no one told us...we left and had breakfast elsewhere for a reasonable price. Sleep number bed didn't feel like it worked or didn't make a difference either way.

  • Stayed: August 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Sloane905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Vasilios T, Manager at Hilton Garden Inn Richmond Airport, responded to this reviewResponded 4 September 2014

Dear Guest,

I am extremely embarrassed & apologize regarding your experience at our hotel. We take your feedback very seriously and assure you that additional training has been done to prevent them from happening again.

Again, please accept my apology and please keep us in mind next time you are visiting Richmond, VA

Sincerely,
Vasilios T.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Richmond Airport

Address: 441 International Center Dr, Sandston, VA 23150-1336
Phone Number:
Region: United States > Virginia > Sandston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Sandston
#1 Romantic Hotel in Sandston
#4 Family Hotel in Sandston
Price Range: £115 - £191 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Richmond Airport 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Airport Hotel Sandston

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