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“Good location, Great staff, but didn't like hotel”

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Hilton Garden Inn Richmond Airport
Ranked #2 of 15 Hotels in Sandston
Certificate of Excellence
Marti77
Level Contributor
24 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Good location, Great staff, but didn't like hotel”
Reviewed 5 May 2009

The parking lot is crazy - there are four hotels that are all together. The staff was wonderful for the entire stay. The hallways were stuffy and hot. We had a room with 2 queen beds, everything looked nice. The mattresses were so hard that when my son flopped onto it he said "ow!". Which was funny because he shouldn't jump on the bed.
The pillows were nice and fluffy, until my head sank into them and touched the mattress. The bathroom was very clean and had everything we needed. The room service food was overly salty, couldn't eat it.
I've stayed at other Hilton Garden Inn's that seemed a touch nicer as far as the rooms go. I felt claustrophobic in the hallways because it was so hot and stuffy, and one of the elevators made an awful racket. Again, the staff was amazing.
The location is close to the airport, great shopping, lots of restaurants, and Richmond International Raceway.
I would only stay there if the mattresses were replaced and the hallways were cooled.

  • Stayed May 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marti77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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464 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (19)
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English first
Newton, New Jersey
Level Contributor
98 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 12 February 2009

Stayed here 2 nights while we had a business meeting at the hotel. The hotel was only a few months old at the time and was very nice. Rooms were good, seems like all hilton garden inn mattresses are too hard but it worked. The meeting facilities were very nice and reasonable prices. They did a great job in setting up the food ad working with us on the room. very convenient location near the airport and just off the highway. Shopping was close by as well.

  • Stayed February 2009, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Allen A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlottesville, Virginia
Level Contributor
263 reviews
204 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
Reviewed 2 January 2009

First of all, this hotel smells brand new as you walk into the main lobby.

The hotel is located on International Center Drive, next to the Holiday Inn & Holiday Inn Express. (Behind the WaWa gas station.

I was met by Justin at the front desk, and he was a very friendly and knowledgeable staff person.

Was able to get me in the right direction to Best Buy to get a forgotten computer cord for my laptop.

I was upgraded to a 1 bedroom suite on the 5th floor.

Hotel is in immuclate condition and all furnishings and bedding are brand new.

There heated indoor pool & whirlpool were very relaxing and enjoyable.

The fitness center is located next to the pool.

All of these are located on the 1st floor.

The restaurant was not busy while i was there and was greeted by a great employee (Assistant General Manager).

Food was good and i had the restaurant to myself

Shuttle service was on-time and the driver was very cordial and nice.

Left right on time for my 5:30 a.m. flight.

Would definately stay here again rather than the usual Doubletree that i stay at while coming through RIchmond.

Word of warning, in the Richmond airport area there aren't any real restaurants around.

There are about 2 miles away on Labrumnum Drive, which is directly off Audobon Drive.

  • Liked — Location and Enjoyable/Friendly Staff
  • Disliked — Nothing reallyi
  • Stayed December 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank caneshockey31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn Richmond Airport

Property: Hilton Garden Inn Richmond Airport
Address: 441 International Center Dr, Sandston, VA 23150-1336
Phone Number:
Region: United States > Virginia > Sandston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in Sandston
#1 Business Hotel in Sandston
#4 Family Hotel in Sandston
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn Richmond Airport 3*
Number of rooms: 130
Reservation Options:
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Also Known As:
Hilton Garden Inn Richmond Airport Hotel Sandston

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