I guess there isn't much need to read the reviews for an establishment if you're going to ignore them like I did. Made reservations through my preferred customer number and checked in for a two day weekend stay while attending an event in Richmond. The property is not exactly well kept, but passable in the front of the building where you check in.Drove around back where my room was located and it looked like a war zone. Trash everywhere and many of the rooms closed up (for remodeling ?). Walked up the dirty stairs to get to my room on the second floor. The crowning touch was dirty towels still draped over the shower rack and a big hole in the spread. No thanks. Fortunately, I was allowed to cancel my reservation since it was before the deadline and get out of there ... fast. Lady at check in/out was nice, but hardly apologetic as if my desire to cancel came as no surprise. Does Red Roof ever visit their franchises? There seems to be a total lack of quality control. Sometimes I wonder if they even care. Not much need to fill out the survey card after you visit. It goes directly back to the manager who can promptly delete if he/she chooses, to. Why doesn't Red Roof have these follow up surveys go to the corporate office or don't they care either? Red Roof has become so inconsistent in my opinion.