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“Basic Basic Basic”

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Americas Best Value Inn - Richmond Airport/Sandston
Ranked #11 of 15 Hotels in Sandston
Washington, DC
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Basic Basic Basic”
Reviewed 5 April 2012

We stayed here because we need to find cheap hotel close to airport. It is close (across the road) and it is cheap, not always in good way. TV remote did not have battery; lobby was musty; whole appearance is that its best days are waaaaaay behind it. Also there was no breakfast left when we went to eat. Thank goodness Waffle House is next door!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lance L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airportbw, Manager at Americas Best Value Inn - Richmond Airport/Sandston, responded to this review, 9 April 2013
Dear Lance L,
I appreciate that fact that you took time out of your busy schedule to share a review with us. I am sorry for the delay in getting back to you on this. I sincerely apologize for your TV remote not having a cover and the musty odor in the lobby. Since your last stay, we have been painting our guest rooms and other updates as well. We do serve a Continental Breakfast each day from 6:30-9:30am. We hope that you give us another opportunity in the future.


Regards,
Vash-manager
Americas Best Value Inn-Sandston, VA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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16 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Cleanliness
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English first
Green Isle, Minnesota
Level Contributor
99 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
Reviewed 15 September 2011

We originally had reservations for several days, while we had to be in the area. Having stayed at this chain before, I expected the same quality we have seen at others...big mistake.
We requested a refund and left after the first night. If it hadn't been so late when we arrived, after realizing what kind of room this was, we would have immediately checked out. Gosh, where do I begin to describe this place......At first glance it didn't look too bad, just tired and old, but that was probably because the lighting was so dim.

First off the room is extremely dingy. Light bulbs are very low watts, lamps in very poor condition and don't easily stay on... and the furnishings are from the 70's and 80's...and it shows. That wouldn't be so bad if it had been clean, but it was NOT. There was a thick layer of dust on the vents, (see pictures), the a/c made a lot of noise but really didn't blow cool, probably because it also was so dusty and grimy we didn't want to touch it.

The carpet was very old, very dirty and sticky, our shoes made noise when we walked on it. The microwave and refrigerator didn't work well, and were out of the 1970/80's, too. The TV did not work. It looked like it had been dropped. The wireless internet was very weak and would not keep a signal. The bed...sagging and noisy. When we pulled back the cover, the sheet had blood on it (see picture). The sheets were obviously NOT clean, this wasn't just a stain, it was the real thing...That was enough for me. I slept on top the bedspread with a blanket brought with us, under me

The door didn't fit the opening well, there were huge crack for bugs to crawl through, and no way to make ourselves secure in that room because all there was only a key to get in with, no safety lock at all. Anyone who wanted to could have kicked in that door easily. The room was NOT safe, and there were a lot of seedy looking characters in and around the parking lot.

I could go on and on, but the pictures tell the story. When we checked out this morning, I told the clerk about the bloody sheet, and the grime and filth in the room. They did cancel our other two nights. BUT they also charged us $20 for a roll away cot, something I had been quoted $10 for. We will see if they actually credit it back to us.

Overall, I am disgusted....and will never stay in this chain again....absolutely disgusting! If you need to stay in this area, you would be better off at any of the numerous hotels situated around this dump. Even Motel 6 (next door) was clean and had wifi...it ran circles around this place.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Rooms
    • Service
Helpful?
2 Thank flowerladytoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
airportbw, Manager at Americas Best Value Inn - Richmond Airport/Sandston, responded to this review, 26 September 2011
In response to the above review. The guest came in just before 9:30pm to check in for a reservation that was originally for 4 days. After speaking with the guest about there plans (they did not know how many days they would be staying), their reservation was adjusted according to their plans, without any change fees. The guest was also offered an upgrade to a room with 2 Queen beds, instead of the King bed they had reserved, since they had 2 adults and 1 teenage child, the guest opted not to take the upgrade and keep the King room, they also opted not to take the roll-a-way bed that was reserved for them.

They guest was checked into their room, with the assurance that if their plans changed they could check out early if needed, and sometime after 10:30pm, the guest came to the front lobby to request the roll-a-away bed, and was offered by the GM to have him take it to their room, the guest refused the offer and took the bed to their room himself. During this trip to the office, after being in the room for over an hour, not one complaint was made about any of the items listed in the above complaint or any other issues.

As for the items in the room - micro-fridges were not around in the 70's and 80's, so they could possibly not be from that time frame - they are in fact only a few years old (as is the furniture in the room) - they are standard micro-fridges that most hotels have in their rooms. The stain on the bed was checked by housekeeping after the guests checked out - it was not blood - it looked to be makeup, there is no was to tell if it was from the current guest or not, since there were no other signs of stains, and the bed had been rumpled as if used. Light bulbs in all rooms are 100W bulbs, not sure any hotel uses anything stronger than that wattage. The TV was in working order, there was no problem with reception, sound, or video. The internet was also up and running and there were no complaints from any other guests at the hotel. All the doors on all guest rooms have 3 locking systems, one when you close the door it locks automatically, second there is a dead bolt on the door, and third a security chain on the door. As for the A/C unit in the room, if it had not been working properly, if the guest had mentioned it to the front desk staff, it could have been checked, and if there was a problem, the guests could have have switched to a different room. Since no complaints were made, except at time of check out, there would have been no way to check the issues and have them attended to.
As for the other guests at the hotel, we do not know who they are referring to. Most of the property is filled at this time with men and women who are here cleaning up the city after Hurricane Irene hit the area. These are companies that have hired by the city and by other agencies in the city to help out after the hurricane. And our other guests are people from many different areas in and out of state.
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Additional Information about Americas Best Value Inn - Richmond Airport/Sandston

Property: Americas Best Value Inn - Richmond Airport/Sandston
Address: 5700 Williamsburg Rd, Sandston, VA 23150-1316
Region: United States > Virginia > Sandston
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool
Hotel Style:
Ranked #11 of 15 Hotels in Sandston
Price Range (Based on Average Rates): £
Hotel Class:1.5 star — Americas Best Value Inn - Richmond Airport/Sandston 1.5*
Number of rooms: 70
Official Description (provided by the hotel):
Americas Best Value Inn Richmond Airport/Sandston welcomes you to the pleasant and beautiful town of Sandston, Virginia, located within 1 mile of Richmond International Airport. Sandston offers a cozy small community feel while being only a few miles away from busy Richmond and the area's key attractions. Visit some of the state's most famous museums such as the Virginia Aviation Museum, Edgar Allan Poe Museum, Old Dominion Railway Museum, and the Science Museum. Catch a live show or basketball game at the Siegel Center. Visit the Lewis Ginter Botanical Garden and be awed by the breathtaking views. Enjoy our free continental breakfast served daily. Walk or drive a short distance and you will find Ma and Pa's Diner, Roberto's Italian Restaurant, Aunt Sarah's Pancake House, Captain D's Seafood, Olive Garden, Cracker Barrell, Red Lobster, TGI Fridays, and more. Americas Best Value Inn Richmond Airport/Sandston is an economically priced hotel that offers a seasonal outdoor pool, meeting facility, exercise facility, business center, and guest laundry facility. Guest room amenities include free high-speed Internet access, microwave, mini-fridge, coffeemaker, cable TV with HBO, iron with ironing board, and hairdryer. So come relax, take in the sites, and enjoy the great value. At Americas Best Value Inn Richmond Airport/Sandston, We've Got You Covered from the time you hit the road until your head hits the pillow ... more   less 
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