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“Just Okay....”

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Hampton Inn & Suites Smithfield
Ranked #2 of 2 Hotels in Smithfield
Certificate of Excellence
Roanoke, Virginia
Level Contributor
41 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
“Just Okay....”
Reviewed 25 July 2014

This is a nice enough place to stay, but nothing made it really outstanding. The staff is pleasant, the rooms are comfortable. The window units vary from room to room - my two travel companions said theirs clanked on and off or the temperature wouldn't adjust. I was lucky, since my unit ran the fan steadily all night and was quiet about temperature adjustments. The number of television channels is a bit limited. Two good points - the hotel washes the duvet covers with each change of guest, and there is a very nice breakfast buffet included with both hot and cold items. The breakfast area is also generously sized, so there always seemed to be plenty of room, even though the hotel was full while we were there.

Stayed July 2014, travelled with friends
Helpful?
Thank emmi331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy M, Front Office Manager at Hampton Inn & Suites Smithfield, responded to this review, 29 July 2014
Even though we failed to make the experience more than "just okay", I'm glad that at least nothing was bad. Thank you for the kind words on things that did impress you like duvets and the breakfast area =) We look forward to seeing you the next time you are in the area, and we will see what we can do to get a "WOW" =)
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320 reviews from our community

Traveller rating
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See reviews for
135
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
1 review
Reviewed 24 July 2014

Recently stay at this location and the service was excellent. Could have ask for a better staff. All was outstanding. Location is either in walking distance or short drive for all of your needs. Very conveniently located to where my immediate family was. No stress, no long lines to wait in, smiles at all time present at the front desk. Other employees very attentive and courteous.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank 925crystalc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy M, Front Office Manager at Hampton Inn & Suites Smithfield, responded to this review, 29 July 2014
Definitely have us all smiles as we read your comments!! We appreciate you taking the time to tell us about your stay with us! We look forward to seeing you again the next time that you visit your family!
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Tallahassee, United States
1 review
Reviewed 22 July 2014

The room was very spacious and comfortable. The staff was friendly and helpful. The breakfast had many selections and was kept well stocked in spite of large numbers of people eating. Would definitely stay again if in the area and would recommend to others.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy M, Front Office Manager at Hampton Inn & Suites Smithfield, responded to this review, 29 July 2014
I am so glad that you enjoyed your stay with us!! Thank you for the kind words and we look forward to having you back with us again =)
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Mountain Top, Pennsylvania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014 via mobile

This hotel is very nice. Staff is super friendly. Brandy and Kathryn at the front desk are excellent and were always helpful. Pool was nice. Rooms were clean. Breakfast was great. The lady who makes the breakfast is very nice to talk to as well. We stayed here for a week and we had no problems. We will definately be coming back.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bkantos05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy M, Front Office Manager at Hampton Inn & Suites Smithfield, responded to this review, 22 July 2014
Thank you so much for the so kind words about the hotel, myself, Kathryn and Shelley =) I will make sure that Kathryn and Shelley see what you wrote =) I am glad that guys had a great time while you were here, and it was a pleasure chatting with you both every morning! I look forward to the next visit!! =)
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Downingtown, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 July 2014

I stayed at the Hampton Inn. Very clean, helpful staff, good facilities however the air conditioning did keep me awake at night. That being said, the breakfast was good and because of the comfort / bedding etc it did make it just about liveable.

  • Stayed July 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
1 Thank Tina H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy M, Front Office Manager at Hampton Inn & Suites Smithfield, responded to this review, 22 July 2014
We appreciate you taking the time to say kind words about your stay. I apologize that the AC kept you awake ....they have all been tested and unfortunately this particular brand does make a certain level of noise. We are currently testsing them all again just to make sure after 5 years of being open hasn't caused the noise level to raise due to malfunctions. Hopefully when you come to see us again in the future, things will be quiter for you. =)
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Brighton
Level Contributor
3 reviews
3 hotel reviews
Reviewed 17 July 2014

I was very pleased with the staff. They were very friendly and were quick to help and answer any questions that we had. We stayed this time for a week. The room was always made up whenever we needed it and when we needed fresh linens the staff got it for us promptly. My wife was very pleased with the quality of the bed, very comfortable. I/we would stay at a Hampton again.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Michael R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy M, Front Office Manager at Hampton Inn & Suites Smithfield, responded to this review, 22 July 2014
Thank you so much for the very nice comments! I will make sure that the staff sees this as well - we appreciate you taking the time to write such kind words! I am glad you and your wife enjoyed your stay and we look forward to having you again!
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Richmond, Virginia
Level Contributor
3 reviews
3 hotel reviews
Reviewed 16 July 2014

We spent 2 nights at this Hotel last weekend. The cookies were great and the Hotel was very clean. We also enjoyed the complementary breakfast. Other than a lack of towels at the pool and the existence of 4 parking pole lights out in the back, the stay was comfortable and we would consider going back. The town of Smithfield is interesting with nice opportunities for good meals and small shops. You must check out the Smithfield museum and the Farmer's market on Saturday!

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank Charles G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brandy M, Front Office Manager at Hampton Inn & Suites Smithfield, responded to this review, 22 July 2014
Thank you for the kind words! We are working on getting the pole lights fixed - thank you for the information. I am glad that you enjoyed the hotel as well as the town! We look forward to you coming back and we will keep the cookies warm for you =)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hampton Inn & Suites Smithfield

Property: Hampton Inn & Suites Smithfield
Address: 200 Vincents Xing, Smithfield, VA 23430-6092
Phone Number:
Region: United States > Virginia > Smithfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Smithfield
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Hampton Inn & Suites Smithfield 2.5*
Number of rooms: 82
Reservation Options:
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Also Known As:
Hampton Inn And Suites Smithfield
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