I booked this hotel on Hotwire which showed a satisfaction rating of 100%. What a joke! I believe the people who have given these positive reviews must have had an "executive" room, which they do offer. My room, however, was not and it showed. The first thing I noticed upon entering the room was the severe dip in the middle of the two beds, one of which was worse than the other. I don't know how anyone could sleep on either of these beds and get a good night's sleep. They did finally move us to another room and the beds in that room were fine. The next thing I noticed was the worn and decrepit chairs. They are badly faded from the sun and the fabric is stained. The wood frame of the chair is scratched. Unbelievably, there is no refrigerator or microwave. My kids wanted to settle down and watch tv but amazingly, the channel selection is quite limited and only includes The Cartoon Network. Disney and Nickelodeon are not available. (Ironically, Best Western is a "proud sponsor" of Disney Channel but doesn't subscribe to it!?!?!?) Another problem we encountered was the lack of electrical outlets. If you have kids with phones, ipods, computers, tablets, and ereaders, you will have to decide which is most important because there simply are not enough outlets in this room. My parents also stayed at this property and experienced similar conditions in their room with the added bonus of a leaking air conditioner. My daughter discovered this when she sat on the floor and wound up with wet pants.
Upon checking in, the staff was friendly and professional, so no complaints there. The pool is also a plus. It is a good size and clean. Overall though, the friendly staff and pretty pool are not worth sacrificing pleasant aesthetics and a good night's sleep. This hotel is desperately outdated and in need of some major updating.
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- Also Known As:
- Best Western Springfield Hotel Springfield
- Springfield Best Western