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Holiday Inn Express Washington DC SW-Springfield
Ranked #6 of 12 Hotels in Springfield
Certificate of Excellence
Gainesville, Florida
Level Contributor
127 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Very Pleased”
4 of 5 bubbles Reviewed 23 May 2014

I stayed at this hotel previously, but this time I was very pleased with the changes. The hotel is renovating its rooms, and I was fortunate to receive one of the renovated once. It looked and felt very nice and modern. Although the bathroom is still on the small side, it looked clean and bright. Everything else was as I expected from this chain and this location. One issue that I noticed upon entering the room was that they forgot to provide large bath towels, but this was corrected.

Room Tip: Ask for a room on the side that does not face the busy interchange off I-95. That side is too noisy...
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  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Gelber155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanja H, General Manager at Holiday Inn Express Washington DC SW-Springfield, responded to this review, 27 May 2014
Dear Valued Guest,
Thank you so much for staying with us as we continue to improve our interiors, exteriors and customer service skills in an efforts of becoming the number one place to stay in the Springfield Area. We listen to our guests and take action on their behalf.
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228 reviews from our community

Traveller rating
    73
    87
    32
    26
    10
See reviews for
73
40
21
59
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (34)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Spanish first
  • Any
English first
1 review
2 of 5 bubbles Reviewed 15 May 2014 via mobile

Friendly staff but the room smelled like cigarette smoke even though it was a non smoking room. AC was also very weak in the room leaving it slightly muggy. The free breakfast was barely edible. The ATM was also broken when I needed cash for a cab that didn't take credit or debit. Coffee was good. I would not recommend staying here unless you have no other choice.

Stayed May 2014, travelled on business
Helpful?
Thank Buddy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Washington DC SW-Springfield, responded to this review, 31 May 2014
Dear Buddy F,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the room conditions prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 6 May 2014

A lot of the staff do not all speak English as their first language, but everyone was friendly there - no bad attitudes. I was given bad directions to the Metro and got lost. Seemed to be perhaps it was better to give bad directions than none at all? We were awakened around 2pm to banging from the construction. It went on a couple hours. They need to do it sometime, and waited till most people would be out of the hotel. We were just trying to take a nap at the time.

We got this hotel last minute for a steal, so we were impressed with what we got. The beds were comfortable, rooms were clean, nice coffee maker and mini-fridge. Area was nice, convenient and safe. Breakfast was better than most hotels I've been in - they have a pancake maker and if you get there early, high quality yogurt. Coffee all day with real cream in the morning and creamer cups for the rest of the day. Free cookies and punch were out one day. We didn't use the shuttle, but it's only a few minutes from the Metro. Close to plenty of stores, a lot you could walk to if needed.

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Barrie, Canada
Level Contributor
203 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 106 helpful votes
2 of 5 bubbles Reviewed 3 May 2014

This hotel is under reconstruction. The pool is closed. The breakfast is mediocre at best. I try to carefully filter places i will stay to get value and a good minimum standard. This hotel is far below that standard. It's a two star and at that an average one. No where near any normal Holiday Inn standard. Perhaps they should close, remodel and reorganize. Then see what product they can offer the public. They need change big time.

Room Tip: Alexandria is nearby maybe there's a better hotel there.
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  • Stayed April 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank Canad_ian1952
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanja H, General Manager at Holiday Inn Express Washington DC SW-Springfield, responded to this review, 4 May 2014
Dear Valued Guest,
We sincerely apologize for not having met your expectations. As we continue to identify areas of improvement during our renovation process, your feedback is greatly appreciated. We are currently renovating one floor at a time and do our very best to do so with as little interruption to our guest service as possible. Our seasonal outdoor pool is available between Memorial Day and Labor Day Weekend. While our full hot breakfast is being served in accordance with Holiday Inn Express Standards and is usually widely enjoyed by our guests, you will be glad to hear that a few new items have been added this month and will be available moving forward. We now also offer additional items such as turkey sausage, Greek yoghurt, an oatmeal station with additional condiments, as well as selection of Kellogg's Cereals. If you allow us the opportunity, we would love for you to visit us again soon and enjoy our newly renovated product, additional new features and hopefully our seasonal outdoor pool.
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Level Contributor
30 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 23 April 2014

We selected Holiday Inn Express, Springfield, VA for the reasonable price of the rooms and the free breakfast as well as the shuttle to the Metro. Our room was clean and had recently been remodeled; the beds were comfortable and the large refrigerator was nice. The tub in the restroom had some age but the remainder of the room had been updated nicely. There were lots of people wanting breakfast all at the same time and the one person who's job it was to take care of the breakfast area was WAY overworked. Customers where rude and impatient and were taking out their frustrations on this employee; she didn't deserve it as she didn't had enough help. This needs to be improved. I found the employees were friendly and helpful. I would stay again and recommend this hotel to others. It's a good place to stay when you budget is limited and you want clean, safe and adequate.

Room Tip: Hotel is a little hard to find so use GPS.
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  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Robin R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ocean View, Delaware
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 23 April 2014

We have stayed at this hotel several times, because of the great staff, lovely breakfast and location to family. This time everything was good EXCEPT for one very disturbing issue!

In the morning, we went down to breakfast, but were disgusted to see that the TV in the breakfast room and the one in the lobby, were set on FOX NEWS, an ideologically radical program. We feel anyone who wants to watch this, should be free to do so, IN THEIR ROOM, not in a public gathering place, where guests of all political preferences dine. We usually watch MSNBC, but would not want to see that playing in these areas, out of respect for those don't share our political views! Having to even hear this program, while I was trying to enjoy our breakfast, was stressful, to say the least!

I mentioned this to the Front Desk associate, who said they were having problems with the TVs, but that said, our room TV had no problem getting all the stations. If you have TVs in public areas, businesses should stick to mainstream programing, not ideologically radical cable stations, out of respect for ALL of their guests!

Other than that issue, our stay was very good, as usual and we will probably stay there again IF they correct this problem!! I do hope the hotel responds to this review.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Marilyn P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tanja H, General Manager at Holiday Inn Express Washington DC SW-Springfield, responded to this review, 25 April 2014
Dear Marilyn P.
We sincerely apologize for the stress caused to you due to the TV programming in the breakfast area. However, at the Holiday Inn Express Springfield, we are not favoring any particular views and make great attempts to keep our TV channels in the public areas off channels that display controversial content. It has been our experience that in the public areas CNN is the most popular channel among our guests and we do our best to keep the programming accordingly. We hope this experience will not divert you from visiting us again in future.
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Durham, North Carolina
Level Contributor
25 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed 16 April 2014

The good - the staff was great, the bed was comfortable, convenient to many great places

The other - The hotel appeared to be a poorly renovated Holiday Inn from the previous century, I was warned in other reviews and did not pay attention - the room smelled stale, reminiscent of old cigarette smoke. The AC was noisy and did not work at all - I turned if off and the room cooled down. May have been the type room I had, but surprised there was no refrigerator. While the bed was comfortable, the "soft" pillow was basically a square rock. The breakfast was a joke; the place was packed and HEI chose to have one person working. She was working at warp speed but everything ran out.

  • Stayed April 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank kent h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Washington DC SW-Springfield, responded to this review, 2 May 2014
Dear kent h,

Thank you for taking the time to review our property. I appreciate your positive feedback on the convenient location, great staff and comfortable bed. Guest comfort and satisfaction are of the utmost concern to us and our hotel is committed to making every possible effort to provide comfortable, clean and friendly accommodations. I am sorry to hear about the poor quality of your room and breakfast. Please accept our sincere apologies for falling short of your expectations. We take all reviews very seriously and your feedback will help us improve for our next guest or your next visit.

We know you have many choices when it comes to lodging and we hope you will continue to choose IHG for your travel needs.

Sincerely,

Lera P
Case Manager
IHGCare
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Additional Information about Holiday Inn Express Washington DC SW-Springfield

Property: Holiday Inn Express Washington DC SW-Springfield
Address: 6401 Brandon Ave, Springfield, VA 22150-2514
Phone Number:
Region: United States > Virginia > Fairfax County > Springfield
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Springfield
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Holiday Inn Express Washington DC SW-Springfield 2.5*
Number of rooms: 194
Official Description (provided by the hotel):
The Holiday Inn Express Washington DC SW-Springfield is a 10 story hotel with newly renovated guest rooms ideally located 13 miles south of Washington, DC at the junction of I-95, I-395, and I-495 Capital Beltway. Our hotel is 11 miles south of Reagan National Airport (DCA) and with our free shuttle servicing the Franconia-Springfield Metro Station the metropolitan area awaits. Local attractions and businesses include: the White House, Smithsonian, Arlington National Cemetery, Mount Vernon, Amtrak Auto Train, Raytheon, Lockheed Martin, General Dynamics, SAIC, General Motors, the Pentagon, Fort Belvoir, and Quantico. Shoppers will enjoy Springfield Mall, Tysons Corner Mall, and Potomac Mills.The Springfield Holiday Inn Express features 194 guest rooms with newly upgraded decor, complimentary high-speed Internet access (wireless throughout hotel, wired in select rooms), complimentary breakfast, free parking, and outdoor pool. Allow the professional sales staff at Holiday Inn Express in Springfield to assist you with your next banquet or social function; we can accommodate up to 200 people. Stay Smart with us and enjoy all of the convenience of Washington, without all of the hassle! ... more   less 
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Also Known As:
Holiday Inn Express Washington Dc Sw-Springfield Hotel Springfield
Holiday Inn Express Springfield
Holiday Inn Springfield
Springfield Holiday Inn

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