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“Just Okay...” 3 of 5 bubbles
Review of Holiday Inn Staunton Conference Center

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Holiday Inn Staunton Conference Center
Ranked #10 of 15 Hotels in Staunton
Washington DC, District of Columbia
Level Contributor
43 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Just Okay...”
3 of 5 bubbles Reviewed 1 June 2014

Stayed here during a sports camp in Staunton and have to admit, a little less than I expected from a Holiday Inn.

Positives:
Convenient to the Interstate.
Affordable.
Staff is extremely friendly and helpful (allowed us to check in a little early).
Rooms are nice and everything appears recently upgraded/modernized.
Clean.

Negatives:
Extremely noisy throughout the night (see the Interstate comment above), but also with guests arriving at all hours. Ask for room away from Interstate side!
The breakfast bar food was poor quality at best. All food on buffet was cold (except the yogurt parfait, which was room temp). We didn't finish eating b/c of concerns about the temperature of the food. Coffee cups and silverware were dirty. I'm Army and couldn't identify the eggs as eggs. Wait staff was great, but not much they could do with poor food quality.

Will have to look for somewhere else for next visit.

Room Tip: Stay on golf course side!
See more room tips
  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank MikeWSmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnStaunton, General Manager at Holiday Inn Staunton Conference Center, responded to this review, 3 June 2014
Dear MikeWSmith,
Thank you for your honest and candid review. I am sorry you left our hotel with a dissatisfied feeling. Thank you for taking the time to let us know about our breakfast quality during your stay. I will follow up with our team to ensure that similar incidents won't happen again. Our team is continually looking for ways we can improve our Guest’s experiences at our hotel.

I am pleased that found our location, the staff, your room, and cleanliness to be positives .

I do hope you will give us another chance on your next trip to Staunton,
Sean Taylor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

299 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • German first
  • Any
English first
Newcastle upon Tyne
Level Contributor
240 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 229 helpful votes
4 of 5 bubbles Reviewed 30 May 2014

We mainly stayed here as we were planning to travel to various places, but a bit disappointed that it wasn't nearer to Staunton itself. This was about a 10 minute drive. Good sized room with large comfy bed. There was a small pool outside, which we sat at a couple of times, a bit too near the golf course! We had booked breakfast and were given vouchers for $20. This offered a lot of choice, and even if we hadn't pre-booked, the prices were very reasonable. Servers were very efficient. My husband had the american breakfast which was pretty large, I had the pancakes which were good. I tried the oatmeal which was a large portion with yoghurt and granola, which again was large. There was a fridge and microwave in the room. We used the hotels safe to keep our tickets and passports in. The friendly guy who checked us in gave us a map of the area and his best suggestions for restaurants, which were 2 we had picked on Trip Advisor, the Mill Street Grill and the Depot, which were excellent. The signage from the motorway to the hotel was pretty good, but we nearly missed the turning when we came back from Staunton, so extra signage wouldn't go amiss. Only had a drink at the bar, which was quite reasonable.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Pinchy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnStaunton, General Manager at Holiday Inn Staunton Conference Center, responded to this review, 3 June 2014
Dear Pinchy,
Thank you so much for your review on our facilities, breakfast and staff! I am so glad you had a chance to check out our awarding winning downtown area and experience a couple of the area restaurants. Staunton is blessed to feature a number of fantastic locally owned and operated food choices. Baltimore Magazine calls Staunton “one of the country's best-kept foodie secrets.”
We look forward to your next visit,
Sean Taylor
General Manager
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Watford England
Level Contributor
82 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 29 May 2014

There were quite a few things wrong with my room, which detracted somewhat from the value of this hotel. TV reception was very poor on several channels; the standard lamp was missing a switch and could only be turned off by unscrewing the bulb; the net curtains had been removed so for a ground floor room I had to choose between closing fully opaque curtains or being completely exposed to the car park; there were neither tooth glasses nor coffee mugs in the room; the shower was not very powerful .............. But the room was clean and the bed was comfortable.
The small dining room had a good dinner menu for a short stay, with a couple of nice wines to match, and the staff were very friendly and helpful (particular thanks to "Summer" and "Emma".)
A good breakfast buffet was provided on the Sunday, but next day it had been replaced by service from the menu, which meant that the same breakfast cost over twice as much.
All in all it was good value for the facilities provided, but with a little more attention to maintenance I would have given a higher rating

Room Tip: Rooms on floor 3 are actually ground floor access from the car park
See more room tips
  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank rogerdundee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnStaunton, General Manager at Holiday Inn Staunton Conference Center, responded to this review, 3 June 2014
Dear Rogerdundee,
Thank you for taking the time to write us your review and your honest feedback about your room. We are continually looking for ways we can improve our Guest’s experiences at our hotel and I am sorry that I failed to meet your expectations.
I am very glad that you liked our staff especially Sommer and Emma. I will be sure to pass along your comments to both of them.
We do pride ourselves on our food and beverage at this hotel and we are delighted you enjoyed both while staying here. The cooked to order breakfast in our onsite restaurant and bar at Holiday Inns is one of things that differentiate us from the Holiday Inn Express and our limited service competitors. Please come back and see us again.


Sincerely yours,
Sean Taylor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wilton NH
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

Nice place with nice restaurant & Bar Good place to relax from a long day of Driving. Quick Check in Friendly Service from all the Staff. Had an Issue with the Ac unit But they quickly took care of us and moved us to another room and Gave us Breakfast vouchers. We did not have time to use them as we were back on the road early. But it was still appreciated.

Room Tip: Always Check AC first!
See more room tips
  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank 2cool2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnStaunton, General Manager at Holiday Inn Staunton Conference Center, responded to this review, 3 June 2014
Dear 2Cool2,
Thank you for your review of our Hotel and services! We are so sorry you had an issue with your AC but are glad that our staff recovered our shortcomings quickly and efficiently for you. What a shame you could not enjoy our delicious made to order breakfast on your way out but do welcome you all back again in the near future to enjoy all our hotel and quaint town has to offer! We appreciate your business and cant wait to have you back again!
Safe Travels,
Sean Taylor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Lynchburg, Virginia
Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed 24 May 2014

I was impressed with the very friendly staff at this hotel. The room was clean and well maintained. The golf course next door and the view of the mountains make this a very scenic location. I didn’t get a chance to enjoy the pool but I will next time. I would recommend this hotel.

  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tuckster2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnStaunton, General Manager at Holiday Inn Staunton Conference Center, responded to this review, 28 May 2014
Dear Tuckster2010,

We are so glad you enjoyed your stay at our hotel. We appreciate you letting all know what a beautiful area we are located in and your thoughts on the hotel. Our most valuable assets are our friendly staff and are so glad they made you feel welcome. We hope you have a reason to visit us again soon and enjoy our beautiful town’s rich history, small town charm and warm people!

Thanks again and happy travels!
Sean Taylor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 21 May 2014 via mobile

I stayed here with family 2 nights while moving a son from DC to NC. The staff was very courteous and helpful, as were the maid staff. The food in the restaurant was very good. This is not a place meant to be a 5 star hotel, but for our purposes we just wanted convenient location near interstate, clean good smelling room, a hot shower w good pressure, quiet at night, friendly faces and a good restaurant. For these features, I rate the hotel highly. There is a fitness room and clean pool but I did not use these on this visit. Plenty of room to walk around outside to stretch. This is the 3rd time we've stayed here on trips for school, and will definitely stay again. I hope to get out and see some of the sites in town the next time, as the downtown, about 5 min drive from the hotel, looks inviting.

Stayed May 2014, travelled with family
Helpful?
1 Thank mhaake
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnStaunton, Manager at Holiday Inn Staunton Conference Center, responded to this review, 23 May 2014
Dear Mhaake,

Thank you for your kind, 5 Stars review of your stay. We are delighted that you have chosen our facility again and have had the opportunity to visit our town! It truly is a little gem with so much to see, do and learn. We are making great strides to constantly improve our property and services and appreciate that you have taken notice and enjoyed your experience with us!

Safe travels and we look forward to seeing you soon,
Sean Taylor
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 16 May 2014

We held a small training class (12 students) at the hotel in a small ball room that was divided in half for the training, and half for sit down lunches. Overall, very clean and professional. We brought our own project, but not a screen, and there wasn't one in there, but the staff quickly got us a very nice, large screen! Coffee and refreshments stocked throughout the day, and meals very good. Overall, great place for a training/seminar.
And the staff in the restaurant in the morning that served me breakfast were outstanding and cheerful!!

  • Stayed May 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Brett H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnStaunton, General Manager at Holiday Inn Staunton Conference Center, responded to this review, 23 May 2014
Dear Brett,

Thank you for your kind review of your stay. We are pleased that you have chosen our facility to hold your meeting. Thank you for your kinds words about our staff! I will share your comments with team. We look forward to your next meeting.

Safe travels,
Sean Taylor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Staunton Conference Center

Property: Holiday Inn Staunton Conference Center
Address: 152 Fairway Ln, Staunton, VA 24401-3563 (Formerly Holiday Inn-Golf & Conf Center Staunton)
Phone Number:
Region: United States > Virginia > Staunton
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Staunton
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Staunton Conference Center 3*
Number of rooms: 117
Reservation Options:
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Also Known As:
Holiday Inn-Golf And Conf Center Staunton
Holiday Inn-Golf & Conf Center Staunton Hotel Staunton
Holiday Inn Staunton
Staunton Holiday Inn

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