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“Incredible food/exceptional service”

Clocktower Restaurant & Bar
Ranked #9 of 131 Restaurants in Staunton
Certificate of Excellence
Price range: US$6 - US$23
Cuisines: American, Bar
More restaurant details
Restaurant details
Good for: Bar Scene, Groups, Kids, Special Occasion Dining, Child-friendly, Business meetings, Local cuisine
Dining options: Lunch, Dinner, Accepts American Express, Accepts Discover, Accepts Mastercard, Accepts Visa, Free Wifi, Full Bar, Reservations, Seating, Serves Alcohol, Street Parking, Takeout, Television, Waitstaff, Wheelchair Accessible, Wine and Beer
Bruceton Mills, West Virginia
Level Contributor
7 reviews
5 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Incredible food/exceptional service”
Reviewed 9 August 2014

We dined here tonight and had a wonderful meal. Every dish was great and our server was friendly and exceptional. We will definitely be dining here again on a return visit to Staunton.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Chad H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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306 reviews from our community

Visitor rating
    157
    100
    32
    7
    10
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Spanish first
  • Any
English first
STAUNTON
Level Contributor
5 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Extremely Poor Service”
Reviewed 8 August 2014

The service here is so slow. By the time they finally brought out food the pasta was cold, the gravy on the potatoes was congealed, and while the water was kept refilled the tea and other drinks did not get refilled promptly. The waitress overcharged us and had to be shown the menu price to believe it. The bread is good, but after being promised 4 times we still did not get more with our meal. Never take hungry children there. We had to ask for silverware twice.

  • Visited August 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank oleman52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clocktower27, General Manager at Clocktower Restaurant & Bar, responded to this review, 12 August 2014
We apologize for your frustration on Friday evening while dining in our restaurant.
When you are in the people pleasing business, it is extremely difficult to do so 100% of the time because as people, we are all different and as customers, we have different expectations on service and quality of food. From our side of the aisle, we strive to get it right every time as you can read from the many other complimentary comments, but we are human too and sometimes mistakes are made which at times are beyond our control. This is why we have a manager on duty at all times to address and correct any issue a customer may have to ensure a positive experience because we do really do care about our customers. I know for a fact that both I and my manager came to your table that night because we discussed the comments left on the check and were very disappointed that we were not able to address your concerns in person. Given the opportunity we could have handled it to your satisfaction especially since we recognized some of your guests at the table as regulars.
We make everything fresh and at times when we are really busy it is difficult to keep up. The reason our bread tastes as good as it does is that we bake it off a little at a time so it does not get hard and stale. As far as your other concerns it is difficult to address after the fact. We did not have any other problems that night so I cannot properly discern if it was the server or a kitchen problem. If this should ever happen again at any restaurant please let a manager know of your concerns most of us in this business will do anything possible to make it right.
My wife and I would like the opportunity to make it up you by extending a personal invitation to come back and see us and hopefully we can meet in person to resolve this issue and regain your confidence.

John and Kim Di Guardo
Owners
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
TX
Level Contributor
32 reviews
11 restaurant reviews
common_n_restaurant_reviews_1bd8 35 helpful votes
“What a find!”
Reviewed 30 July 2014

Walked past this restaurant and decided to stop for a drink. We looked at the menu and decided to stay for dinner. Both of us ordered pasta dishes and very pleased with our choices. Salads were fresh, bread good and pasta really good. The waiter has been there for years and was terrific!

Visited July 2014
Helpful?
Thank 48tex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sao Paulo, SP
2 reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Great southern hospitality”
Reviewed 25 July 2014 via mobile

Had a great meal either great beer. Heather is a lovely southern belle at the bar. She gave great recommendations for food and drink. The three brothers brewery beers on tap are awesome. I had the salmon which was great. I also had the corn jalapeño dip as a starter great. Super southern hospitality at a great place.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Brian T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VA
1 review
“Nice”
Reviewed 23 July 2014

This was our first time visiting Clocktower. I had the steak and cheese sandwich and it was truly excellent. The atmosphere was nice and calm. The only negative I had with Clocktower was the wait. It was a bit long especially since there was only 2 or 3 other parties in the restaurant. We will go back.

  • Visited July 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank RennieS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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